How To

Support Overview / How To

How To

1203 results
  • Game-Chat Balance Support
    For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
    To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

    For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.
  • GO 4: Software Update Release Notes

    GO 4

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  0.5.3.0

    Release Date: June 11, 2024

    Release Media: OTA (over the air) Update through JBL Portable App

     

    What’s New

    1. Add support for Multi-speaker connection with PartyBox Club 120 & PartyBox Stage 320
    2. Performance enhancement
  • Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

  • H3LL0Edgar

    Cinema SB Series

    Note: This action will erase all settings and Bluetooth data from the device, and can't be undone. You will be required to pair and connect to your devices again after this action is done.  

    ModelProcedure

    SB 590

    SB 580

    SB 560

    SB 550

    SB 510

    SB 370

    SB 270

    SB 260

    SB 190

    SB 170

    SB 160

    SB 140

    SB 130

    SB 120

    SB 110

    1. Turn the sound bar ON
    2. Press and hold the Source & Power button for more than 10 seconds
    3. The sound bar will power off and be factory reset

    SB 400

    SB 200

    SB 100

    1. With the sound bar OFF
    2. Press and hold the Surround & Volume down (-) button for more than 3 seconds
    3. The sound bar will power on and be factory reset

    SB 350

    SB 250

    1. Turn the sound bar ON
    2. Press and hold the Surround & Volume down (-) button for more than 3 seconds
    3. The sound bar's LED will flash 

    SB 450

    1. Turn the sound bar ON
    2. Press and hold the Surround & Volume down (+) button for more than 3 seconds
    3. The sound bar's LED will flash

    SB 150

    1. Unplug the AC cord from the sound bar
    2. While holding down the Volume Up (+) button, plug the AC cord into the sound bar
    3. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby


  • Headphone Material Information
    These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

  • Hearing the difference between Stereo and Surround Sound
    Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND. 
    Please check out this video to assist you further!
     
    https://www.youtube.com/watch?v=LA80RmBrbYg
  • Hearing your own voice through the headphones (Sidetone feature)
    To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.
  • Horizon 2: How to Turn Off/Bluetooth Standby Time
    To turn off the Horizon 2, Press the 'DAB/FM' button until no radio is playing.
    This works in the order (from standby/off): DAB / FM / Off.

    In Bluetooth mode, if the phone or tablet is disconnected, or nothing is played for 10 minutes, the Horizon 2 will go into standby mode automatically (not changeable).
  • HORIZON 2 vs HORIZON 2 HOTEL

    These two products are identical. The only difference between them is...

     

    HORIZON 2: out-of-the-box is set to HOTEL OFF

     

    HORIZON 2 HOTEL: out-of-the-box is set to HOTEL ON

     

    On either unit, to toggle HOTEL mode ON or OFF, press and hold Alarm 1 and Preset 1. The LCD indicator will show the HOTEL status, ON or OFF.

     

    The unit will retain this setting, even when unplugged. The only way to change the mode is to press and hold the two buttons again. Or course, a Factory Reset will also restore to the original out-of-the-box setting.

     

    When HOTEL mode is ON, these are the following changes that occur.

     

    • Alarm can only be set for a single day.
    • Alarm will ONLY work as a buzzer.
    • A Room Number can be set.
    • A Max Alarm Volume can be set.
    • Bluetooth cannot auto-reconnect.
  • How can I check the software version on my Flip3, Flip4 or Xtreme??
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.
  • How can I check the software version on my Xtreme?
    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version of your Xtreme. The Xtreme must be ON. The latest version of the JBL Xtreme firmware is v. 7.7
  • How can I connect a stereo source?

    EON 208P:

    Two of the inputs are made for stereo use:
    CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
    CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

    Also, the Bluetooth wireless input is stereo.

    EON ONE:
     Two of the inputs are made for stereo use:
     CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
     CH 5/6 without volume control and 3.5 mm input jack

     Also, the Bluetooth wireless input is stereo.
  • How can I connect the USB Wireless dongle with my device?
    Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".
  • How can I connect two JBL Connect compatible speakers together?
    Please press JBL Connect buttons on both speakers to connect.
  • How can I control the volume?
    This headphone does not have volume control. It features a one button in-line remote that enables you to pause/play, skip tracks and answer/hang up phone calls. The microphone that is built into the remote permits use as headset with a mobile phone.
  • How can I enable 10-bit color on the HDMI Inputs?
    To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

    Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.
  • How can I get a software update?
    Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available
  • How can I get further technical service?
    In the JBL ONE App:
    (1) Go to My Products, select your product
    (2) Select Support tile
    (3) Under General, select Product Support
  • How can I get music services (e.g., Spotify, YouTube Music, etc.) working with voice assistants?

    After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.


    For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

  • How can I get the JBL AmpUp App?
    Unfortunately, the JBL AmpUp App is no longer available for download.
  • How can I increase the playtime when connected to the USB wireless dongle?
    If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.
  • How can i pair the subwoofer to my SB150?
    On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.
  • How can I play content with Dolby Atmos and DTS:X sound?
    To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.
  • How can I reach the USA Under Armour Customer Service?
    You can reach out to the Under Armour Customer Service in the USA by phone at 1.800.377.9952 or by e-mail at ua.jblsupport@harman.com.
  • How can I reset my Cinema SB series soundbar?
    On the soundbar, press and hold the power and source button for more than
    10 seconds.

    Please note this procedure will revert ALL settings back to factory default.
  • How can I reset my JBL DUET NC headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • How can I reset my JBL E25BT?
    You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.
  • How can I reset my JBL E65BTNC headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • How can I reset my JBL headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
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