How To

Support Overview / How To

How To

1217 results
  • Can the UA Sport Wireless Flex headphone be paired to multiple devices?
    The UA Sport Wireless Flex can be paired to multiple devices but cannot connect to more than once device at a time.
  • Can the voice prompts be switched off and on?
    Yes, in the app.
  • Can you activate SIRI on the Tune 205BT?
    You have to manually press the home button on your phone to activate SIRI. Once SIRI is activated, you can speak through the headphones to ask SIRI questions.
  • Can you activate SIRI on the UA Train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • Can you connect to multiple devices on the 750NC?
    No. Unfortunately, you cannot connect to multiple devices on the 750NC Wireless headphones. You can pair to multiple devices, but can only be connected to one device at a time. The Everest 710 and 310 feature ShareMe 2.0, which permits listening to the same source over two headphones, wirelessly.
  • Can you receive phone calls on the Clip 3?
    Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences
  • Can you take calls from the JBL Live 100?
    Yes, the Live 100 features the one button microphone that allows you to receive and end calls. Simply press the middle button on the inline mic for 1-2 seconds to answer the call. If you wish to hang up, press and hold the center button again for 1-2 seconds.
  • Can you take calls from the Live 200BT?
    Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.
  • Can you take calls on the Inspire 500?
    Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.
  • Can you use Bluetooth while under water using the Endurance Dive?
    No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.
  • Changing JBL Pulse lightshow via JBL Portable App

    You can change the JBL Pulse lightshow via JBL Portable app.

    1. Connect the Pulse with your phone, open the JBL Portable app and wait for app to recognize your speaker.  
    2. Click the Lightshow button to enter the lightshow set-up
    3. Swipe left and right to change lightshow
    4. Swipe to customized page, to select your favorite pattern and customize your lightshow
    5. Click the color wheel to change color or enter camera color picker
    6. Click the brightness button to adjust brightness of the lightshow



                                                                                                                                           
  • Changing the Battery

    On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

  • Changing the light color in customized lightshow
    In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness. 
     
  • Changing the name of the speaker
    1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
    2. Once the app is downloaded choose app and wait for it to recognize your device.
    3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
    4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
    5. After you change the name, you will see a notification stating to "Reconnect to  Apply New Name"
    6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.
  • CHARGE 5: Software Update Release Notes

    CHARGE 5

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  0.8.9.0

    Release Date: January 15th, 2025

    Release Media: OTA (over the air) Update through JBL Portable App

     

    What’s New

    1. Updated standby time
    2. Improved Samsung TV compatibility
  • CHARGE 5 WI-FI: Software Update Release Notes

    CHARGE 5 WI-FI

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.25.41.60.00

    Release Date: June 28, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
    2. Add product registration support in One App
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  24.11.11.60.00

    Release Date: April 9, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add Roon Ready feature
    2. Multi-Channel Bass optimization
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  23.43.41.60.00

    Release Date: November 15, 2023

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add support for Immersive Audio feature
    2. Add support for TIDAL Connect

     

  • Charge and play at the same time!
    Yes, you can use the headset while charging!
  • Charging Information
    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  
  • Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
  • Cleaning - how is this done?
    The silicone ear-tips can be removed and washed in lukewarm water with a little dishwasher liquid. Do not put the headphones into water. Wipe them off with a damp cloth with mild solution of dishwasher liquid. The actual opening for sound can be carefully cleaned with a cotton swab and lukewarm water with dishwasher liquid. Make sure that no water floats into the headphone.
  • Club Series Button Information
    The right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
     
  • Connect Feature Information
    This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
  • Connecting to your Car
    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
  • Connection issues using PartyBoost or Connect+

    If there are drop out or connection issues when using PartyBoost or Connect+, it could be one of three things.

    1.      Units are too far apart (move units closer together) 

    2.      Interference from other 2.4gHz wireless units in the area.

    3.     Unit is no longer working as designed

    Here are some steps to isolate the issue:

     Try taking the units out of the house and test it outside with no interference to see if you still experience connectivity issues. If you still experience connectivity issues, please try steps below:

    Whatever unit drops off, remove that from the chain. Test the rest of the speakers and keep doing it until you find the speaker that is causing the drop outs.  If all speakers begin to drop off, please try a different order and repeat. Repeat this process with each unit being the “main speaker”. 

     Make sure to turn off all WiFi/RF devices. (Router, laptop, baby monitor, Nest cams, IP cams, WiFi switches, WiFi outlets, WiFi lights, cordless phones, etc.) 

    You should be able to identify the issue/speaker by following these steps. 

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