How To

Support Overview / How To

How To

1217 results
  • When two pairs of JBL Control X Wireless are associated, how can I unlink them to two separate pairs, if I do not turn off the primary speaker first?
    This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.
  • When using JBL Connect, how far can i take the second speaker with me?
    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
  • When using JBL Connect, how far can i take the second speaker with me?
    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
  • When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    If the network does not appear, you can manually type in the network name (SSID) and password to connect.
     
  • When using the JBL One app to set up my speaker/soundbar, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    You can manually type in the network name (SSID) and password to connect if the network does not appear.
  • When using two pairs of speakers, what is the range between them?
    When you have associated two pairs of speakers, the range between primary and secondary speakers (all 3 speakers), will be maximum 10 meters. The range will increase if you only use one pair of speakers (30 meters). We recommend placing the speakers on a high-level surface or shelf, for best possible connection.
  • When using USB audio playback, sometimes the Play button in the JBL One app does not resume playback. How does this feature work?

    When using the JBL One app to control USB audio playback, please wait more than 1 second in between button presses.

  • When will I know that there is a low Battery?
    You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.
  • When will the JBL Boost TV go into standby mode?
    If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • When will the JBL SB 250 go into standby mode?
    If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.
  • When you experience Bluetooth issues.
    NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

    Pairing issues with a Smartphone or Tablet:
    1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
    2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
    3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
    4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
    5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
    6. Go into Bluetooth settings on your Smartphone/tablet.
    7. Perform a restart or reset if you are not able to connect after above steps.
    Back to helpful articles --> Articles overview

    JBL LINK Bluetooth specifications:
    • Bluetooth version 4.2
    • A2DP v1.3 with SBC Audio Codec.
    • AVRCP v1.5
  • Where can I check my current heart rate?
    There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.
< 1 ... 94 95 96 97 98 ... 102 >

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a support agent
Call us now at: (800) 336-4525

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Chat With Us

Chat With Us

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

message

Text Us

Text with a support agent via SMS at:
628-333-7807

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)