How To

Support Overview / How To

How To

1217 results
  • What is the expected playing time on a fully charged battery?
    Playing time is up to 20 hours.
  • What is the latest software version available for Flip 3?
    Software version v.7.9 is the latest for the Flip 3
  • What is the length?
    JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.
  • What is the procedure to reset Xtreme?
    With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.
  • What is the purpose of having dual tweeters on a speaker?
    Speakers will dual tweeters gives listeners the ability to have a single speaker to drive two independent channels, ideally stereo left and right. Dual tweeter speakers are usually used for in-ceiling audio applications. They have four terminals (two sets of positives and negatives) used to plug in speaker wires from the amplifier.
  • What is the purpose of the audio level adjustment on in-wall/in-ceiling speakers?
    The audio level adjustment is a dedicated control for adjusting the tweeter’s high frequency volume. It allows you attenuate up to 3dB, based on your environment and/or preference.
  • What is the range of JBL LIVE headphones? How far can I go from the source device, while listening to my JBL LIVE headphones?
    The range is approximately 10 meters, depending on the environment.
  • What is the requirement for the JBL Everest GA series?
    These are the supported languages for the Everest GA series.
    • English (US, UK, CA, IN, AU)
    • German
    • French (CA, FR)
    • Japanese
    • Portuguese (BR)
    More will be added in future Google releases.
  • What is the USB connection on the back of the product for?
    This connection is intended for software and service updates only.
  • What is the voltage and power consumption
    Voltage is 100 - 240 Volt AC. Maximum power consumption is 120 Watts.
  • What is the wearing style of the Soundgear Sense?

    Soundgear Sense provides two wearing styles, either as regular TWS headphones with an ear hook for a secure fit, or as a neckband headphone with the optional detachable neckband. Both wearing styles offer the same open ear experience with rich, full-range sound, it is just a matter of your own preference or use case which wearing style you choose. 

  • What is this new simultaneous voice assistant experience?

    Now, with Google Assistant and Alexa available simultaneously on your JBL Authentics speakers, you can choose to use one or both voice services available. This means you can set up just Alexa, just Google Assistant, or both. If you choose to set up both services, they will be at the ready. You can use either of them whenever you want simply by saying either “Hey Google” or “Alexa”.

  • What is TruNote™ Auto Sound Calibration?
    Headphones are tuned on a finely calibrated, standardized fixture to meet our target sound profile – but our heads are not finely tuned, calibrated fixtures so the sound we actually hear is different from the designed curve due to variations in how the headphones fit on each of us, meaning most people do not hear the target sound of the headphone.    Harman’s TruNote auto calibration technology is a patented algorithm that calibrates the sound of the headphone to each individual by measuring the unique fit of the headphone to the user.  The system automatically adjusts the sound of the headphone, creating a personalized equalization that restores the sound of headphone to the design target. The headphone sound is automatically personalized to each individual ensuring that they hear JBL sound as we engineered it to sound = better audio
  • What is Window Sonic Spatial Surround Sound?
    Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
    https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound
  • What JBL QuantumENGINE features can I use with my JBL Quantum Stream microphone?

    The JBL Quantum Stream microphone is compatible with the JBL QuantumENGINE software. You can customize or use the following settings/features via the JBL QuantumENGINE:

    Microphone settings
    Polar patters (Cardioid / Onnidirectional)
    Equalizer
    RGB LED Light colors + animations/effects
    Update firmware + software
  • What kind of data does JBL LINK 10, 20, 300 or 500 collect?
    Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.
  • What kind of enhancers come on the ITX 2000?
    The ITX models come with two sizes: size 5 and the larger size 7. They are referred to as the Limited Edition lock tongue and groove enhancers. You can purchase two pairs for $10 on the Yurbuds accessories and enhancers page.
  • What language does the Smart Case support?

    The Smart Case only supports English, so even if you change the language in the JBL Headphones app, it will remain in English.

  • What material are the ear cushions made of?
    The ear cushions are made of protein leather.
  • What platforms are compatible with JBL Quantum Stream?

    The JBL Quantum Stream mic is compatible with the following platforms:

    PC (Windows)
    PlayStation 4
    PlayStation 5
    Nintendo Switch
    Mobile*
    Mac

    * Most newer phones are compatible.
  • What platforms can I use with my JBL Quantum 910 Wireless?
    The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.
  • What platforms can I use with my JBL Quantum ONE headset?
    The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.
  • What platforms can I use with my JBL Quantum TWS?

    The JBL Quantum TWS supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo SwitchTM, TV and iPads and AndroidTM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStationTM model).

  • What size of enhancers come on this model?
    The standard size that comes on all Endurance Series models is the size 5. There are other sizes 6, 7, and 8 available on the yurbuds accessories and enhancers page that you can purchase for $10. Shipping and Handling is included.
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