How To

Support Overview / How To

How To

1220 results
  • What do the battery LED's mean on my JBL LINK 10 and LINK 20?
    The battery LED's show how much the battery is charged on your LINK 10 or LINK 20 speaker.
  • What do the LED colors mean?
    Here is a list of what the LED lights mean.
    • Light OFF: Power OFF, no charger connected, OR charger connected, fully charged.
    • RED light ON: Power OFF, charger connected and charging.
    • BLUE light flashing: Power ON, no Bluetooth connected.
    • Constant BLUE light: Power ON, connected to Bluetooth device.
    • RED/BLUE light flashing: Power ON, in pairing mode.
    • RED light flashing: Power ON, low battery.
  • What do the LED indicators show?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What do the leds indicate on my JBL Boombox?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What else can I do with the QuantumENGINE?
    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.
  • What happens if Harman has to change my order?
    In some cases there may be an unforeseen stock limitation or products may no longer be available. We will try to inform you by email as soon as possible of any delays and/or unforeseen changes.
  • What happens if I connect both HDMI eARC and optical to the TV input?
    The soundbar will auto switch the source between HDMI eARC and optical. HDMI eARC is higher priority than optical source. It is not possible to manually switch from HDMI to optical.
  • What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?
    All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.
  • What happens to my information if I uninstall Google Home / delete my account / lose my JBL LINK 10, 20 speaker?
    You can access your Assistant history if you go to My Activity (myactivity.google.com) or the My Activity link in the Google Home app to view what you have asked and delete it if you want.
  • What is Adjustable Ambient Aware?
    We use the microphones on the outside of the earcup to pick up the outside ambient noise and play through the headphone. With the unique JBL solution, the user can adjust the level of the ambient noise up or down, and the balance from left to right, so that they are in full control of how loud the ambient sound is in each earcup.
  • What is a voice assistant?
    Voice assistants from Google and Amazon utilize artificial intelligence to quickly answer questions, communicate hands-free and provide notifications among many other helpful benefits. 
  • What is Clari-fi?
    If you download, stream or play music on a digital device, your music is digitally-compressed. Compression can remove up to 90% of the audio details originally recorded in your favorite songs – so you're left listening to a reduced version of the real thing.
  • What is connect+?
    JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party
  • What is Connect and how does it work?
    The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices.
  • What is Dolby Atmos and what does it do?
    Dolby Atmos is a 3D surround sound format.
    Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel. 
    Note: This feature only applies to Dolby Audio content.
    For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos. 
  • What is HDCP 2.2?
    HDCP stands for High-bandwidth Digital Content Protection. In short term, this is used to protect 4K material from illegal pirating. Every device in your chain system, must support HDCP 2.2, meaning if your 4K Blue-Ray player has HDCP 2.2, then your Soundbar must support it (SB450 does) and TV as well, or else you won't see any 4K material. In case your TV do not support HDCP 2.2, then it will downscale to 1080P content, this is done by the Blue-Ray player.
  • What is Low Volume Dynamic EQ and what are the benefits with this feature?

    The Low Volume Dynamic EQ feature can optimize EQ, boosts low and high frequencies to maintain the same high-fidelity performance at low volume. When you listen to music in low volume, the whole music dynamic will be decreased due to low and high frequency volume reduction. Some music is best to enjoy at a higher volume, but this approach can hurt your ears. With Low Volume Dynamic EQ, you can still receive an enjoyable music experience even in low or high volume, and still protect your ears without compromising on the listening experience.

  • What is MapMyFitness?
    MapMyFitness is the World’s Largest Digital Fitness Community.
  • What is MapMyRun?
    MapMyRun is a fitness tracking application that enables you to use the built-in GPS of your mobile device to track all of your fitness activities. Record your workout details, including duration, distance, pace, speed, elevation, calories burned, and route traveled on an interactive map.
  • What is power protect mode?
    This will illuminate if the voltage drops, increase on power or open circuit, in any wires touching the chassis
  • What is Proposition 65?
    What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.com
  • What is Smart Talk?

    When you need to talk to someone in person while wearing headphones, the advanced built in voice recognition algorithms react to your voice, automatically pauses the music, and enables TalkThru if you just speak. Music and ANC resume after the conversation is over. There is no need to pause the music manually or remove the headphones - start talking and let the technology do the rest. You can extend the duration of Smart Talk in the JBL Headphones app when no voice is detected.

  • What is social mode?
    If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.
  • What is the "Software" connection on the back of the product?
    This connection is intended for software and service updates only.
  • What is the battery life expectancy for Clip2?
    Up to 8 hours of play time, depending on how loud you play and the source material.
  • What is the best way to insert the ear tips?
    We recommend inserting the ear tips (L for left, R for right located at the end of the ear tip extension) in the ear first and then proceed to wrap the ear loop around your ear. Please make sure to try all three sizes to insure the most comfortable fit.
  • What is the Bluetooth Range?
    The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.
  • What is the clip in the headphones box used for?
    A clip has been included to help ensure the best fit and security of the headphones. Placing the clip on the audio cord and attaching to the top back of your shirt you should be able to twist your head right and left without the clip pulling your ear.
  • What is the default function of the "Smart" button, before any changes have been done in the app?
    The Smart button activates Ambient aware settings: Off, Low, High.
  • What is the difference between EVEREST 100, 300 and 700 models?
    100 is in-ear, 300 is on-ear, 700 is over-ear.
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