How To

Support Overview / How To

How To

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  • Voice Assistant Headphone Connection
    If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

    https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
  • Voice Assist Information
    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     
  • Voice commands that I registered are not triggering Smartbase.
    • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.
  • Warranty: Personalized Products
    Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • WAVE/VIBE BEAM 2: Software Update Release Notes

    WAVE/VIBE BEAM 2

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  3.9.0

    Release Date: April 8th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Fixed BT disconnect issue with mobile devices with specific characters in BT name


  • What's in the box
    Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.
  • What's in the box?
    Your JBL Quantum Stream includes the following:
    1 x JBL Quantum Stream microphone
    1 x USB power cable
    1 x Warranty / Warning (W / !)
    1 x Quick Start Guide / Safety Sheet (S / i)
  • What's in the box? 

    Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

  • What are refurbished products?

    Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.

     

    These products have been thoroughly checked and tested to meet the high standards that are set by HARMAN. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.

     

    A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.

     

    I can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.

  • What are the benefits of having the soundbar connected to WiFi?
    You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.
  • What are the benefits of the SB 150's EQ settings?
    The three EQ setting (Movie, Music, News) adjusts the sound setting of the SB 150. This feature provides a superior audio experience customized to the content being played.
  • What are the carpet spikes used for?
    "You can attached these spikes to your Arena 170 & Arena 180 at the bottom of the speaker. Use them for stability if you are placing your Arena 180/170 speakers on a thick rug or plush carpeting. The carpet spikes can be manually screwed into each foot on the base of the speaker."
  • What are the components of the JBL CLUB series incredible sound?
    Besides Legendary JBL Pro Sound and hi-res audio support available in the whole series; however, the JBL CLUB ONE headphone is equipped with 40mm Graphene orange drivers. Compensating the loss between the original signal and what you hear, the driver provides a fuller, more organic sound experience. On all models, you can adjust the audio reproduction to your preferences with the equalizer in the My JBL Headphones app.
     
  • What are the differences between BAR 2.1 and BAR 2.1 Deep-Bass
    In case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
    Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.

    Here is what you will get extra:
    1. Improved sound quality.
    2. Deeper and richer bass.
    3. A new modern design change.
    It may not be compelling enough for you to buy it or upgrade your device. However, if you are upgrading, then adding the JBL BAR 2.1 Deep Bass won't disappoint you at all!
  • What are the differences between Partyboost and Connect+
    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     
  • What are the differences between the FLIP 5 and FLIP Essential?
    You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
    Features
    FeaturesFlip 5Flip Essential
    IPX7 WaterproofYesYes
    Aux InputNoYes
    Auto Power OffYesYes
    BluetoothYesYes
    SpeakerphoneNoNo
    Voice Assistant IntegrationNoNo
    Charging CableYesYes
    USB-C ChargingYesNo
    Micro USB ChargingNoYes
    PartyBoost ConnectivityYesNo
    JBL Portable App CompatibilityYesNo
    Social ModeYesNo
    Racetrack Shaped DriverYesNo
    Available Colours111

    *As the FLIP Essential is not compatible with the JBL Portable app:
    It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
    If you require these functions, we recommend the Flip 5.

    Specifications
    SpecificationsFlip 5Flip Essential
    Music Playing Time (Hours)1210
    Output Power (W)20W RMS2 x 8W RMS
    Battery Capacity (mAh)48003000
    Charging Time (Hours)2.53.5
    Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
    Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
    Weight (kgs)0.540.47
    Weight (lbs)1.191.0
     
    Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

    No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

    Still in doubt?
    Ask our specialist for more information and feedback.
  • What are the holes at each end of the Boost used for?
    These are the bass ports. Please do not place the Boost TV with its ends too close to obstacles, since that will reduce bass output. Allow at least 5-10cm free space at each end.
  • What are the key differences between the Bar 2.1 and 3.1?
    The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.
  • What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?
    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots
  • What are the two openings at the back of the Soundgear used for?
    These are bass tuning canals, used to provide full sound.
  • What audio codec does the JBL Dive Support?
    The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.
  • What audio codecs are supported for LINK 10, 20, 300 and 500?
    Codecs such as MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus are supported via Wi-Fi streaming. For Bluetooth, codecs such as SBC and AAC are supported.
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