How To

How To

1202 results
  • It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
    needed-tools.png
    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
    cleaning-earbud-contact-points.png
    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
    cleaning-charging-case.png
    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all TWS earphones and cases.
  • Check out this JBL In-Ear Fit Guide video, or read the below article.

    In-Ear Fit Guide

    A proper fit is the most important thing when using in-ear headphones (wired, wireless, TWS). Without a solid, tight fit the headphones will sound thin (lacking bass), not very loud, and will do a poor job of blocking out unwanted sounds.

    In-ears, unlike an earbud design, are meant to be pushed into your ear canal, creating a tight seal. If this seal is not accomplished, you will not experience good results.

     

    1. Typically speaking, the medium sized ear tip is already installed on your in-ear headphones. If it feels tight or loose, try the other sizes.
    2. As you try each ear tip, rotate forward and/or back until you create a tight seal as seen here. In-Ear Fit Guide - image.png
      NOTE: The image shows a stick style in-ear, but this applies to any in-ear design.
    3. As you are twisting and pushing you will hear the sound quality changing. When you accomplish a tight seal, you’ll hear it. You will have more bass than in any other position, and the leakage from outside noise will be minimized before ever turning on Noise Cancelling (if your headphones have Noise Cancelling).
    4. If you have one of our headphones that uses the JBL Headphones App, check in the app to see if there is a “Check My Best Fit” banner. This feature will walk you through getting the best fit and will let you know when you’ve accomplished it.

     

    While this may seem a bit daunting, after doing this a few times, inserting the in-ear headphones into your ears and getting a good fit will become second nature and will take a second or two each time, not minutes. But it is definitely worth spending the few moments the first time around, in order to get the most out of your in-ears.

  • As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

    If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

    cleaning-earstick-tip 
  • The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.

     

    It should be possible to resolve the issue by doing the following:

    • Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
    • If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button. 
  • Yes, it's 14 hrs with RGB off. You can also find the details on the box.
  • To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:
      Surround-config-7-1

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
    Surround-config-7-1_2

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
    Surround-config-7-1_3

    5. Select 7.1 Surround and click on Next
      Surround-config-7-1_4
    6. Make sure that all boxes are selected, then click Next
      Surround-config-7-1_5
    7. Make sure both boxes are selected, and then click Next
      Surround-config-7-1_6
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
     
    Surround-config-7-1_7
    Enjoy your sound experience #SoundIsSurvival #DareToListen
     
  • If you have already setup your JBL BAR 5.1 SURROUND with Google Home or AirPlay, you can now sign into your Amazon account via the JBL BAR Setup App.  Just download the app and follow the instructions.
  • No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.


  • Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

  • No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

  • The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.
  • This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
  • On backup battery power, please wait 50 seconds for the alarm to turn off automatically.

  • You must first set a radio preset by tuning to a radio station and holding down the 1, 2, or 3 button to save it. After this, the preset will be an option when setting up a new alarm.

    When setting up the alarm, the options will be displayed in the following order:

    ​​​​​​1. Set Alarm Hour.
    2. Set Alarm Minute.
    3. Set Recurrence - Weekday/Once.
    4. Set Ringtone - 4 built-in alarm tones or radio preset 1/2/3 (see information above).
    5. Set Light - On/Off.

    If the light is set to 'On' when the alarm is set up, once it goes off it will gradually increase in brightness over 10 seconds.

  • You can easily adjust the volume to your choosing while setting your alarm on the Horizon 2. When setting your alarm, choose the Alarm Bell 1 or the Alarm Bell 2 on the top of the speaker. As you go through your settings when choosing an alarm time, it will give you the option to adjust the volume setting you wish to have on the alarm. Just simply adjust the volume by turning the volume knob on the top of the speaker. After you choose the volume, press the volume knob once to move to the next settings option. 
    Please note: the alarm volume will gradually increase until you choose to either snooze or turn the alarm off completely. 
  • Yes, you may charge your speaker from your desktop or laptop, but the charging time will be longer than using the supplied power adapter.
  • This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
  • Yes. If neither the size 5 or size 7 enhancers provide a secure fit, our customer care team can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.
  • The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
  • No, shipping is on us. You can send your order back within 30 days for a full refund.


    To initiate a return request, click here.

  • No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.
  • The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.
  • No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.
  • No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.
  • The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.
  • Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.
  • No. The ear pads are made from a synthetic protein leather.
  • Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.
  • Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.
  • Yes. Our E series headphones are made with synthetic protein leather.
  • Yes. Our E series/Duet headphones are made with synthetic protein leather.
  • No. Our Everest series headphones are made with synthetic protein non-animal leather.
  • Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.
  • There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.
  • No. Only the front.
  • Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.
  • UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.
  • No, the voice prompts are only available in English.
  • If you are having trouble with distortion or drop out, try the following suggestions:

    Move the audio source closer to the speakers

    Move the speakers closer to each other

    Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

    Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

    Restart both your speakers and the audio source

    Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

    Re-pair the audio source with your speaker

    If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

  • Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.
  • AUTHENTICS 200/300/500

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.20.21.50.00

    Release Date: May 23, 2024

    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Add Roon Ready feature
    2. Add Spotify HiFi support
    3. Add AAC codec BT streaming support
    4. Fixed bugs
    5. Improved performance

    ------------------------------------------------------------------------

    Version:  24.01.41.50.00

    Release Date: January 16, 2024

    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Normalized volume level when using stereo pairing with AirPlay 2
    2. Add support for stereo pairing (Authentics 500)
    3. Fixed bugs
    4. Improved performance

    ------------------------------------------------------------------------

    Version:  23.46.65.50.00

    Release Date: November 27, 2023

    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Add support for stereo pairing (Authentics 200/300)
    2. Add support for Amazon HD Music (Dolby Atmos Music content supported on Authentics 500 only)
    3. Fixed bugs
    4. Improved performance

    ------------------------------------------------------------------------

    Version:  23.33.55.50.00 

    Release Date: August 28, 2023

    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Add support for Amazon Alexa & Google Voice Assistant
    2. Add support for Dolby Atmos Music over Tidal inside the JBL One app (Authentics 500)
    3. Improve sound quality
    4. Bug fixes and improvements
     

     

  • The Elite headphones are equipped with an auto off capability to preserve battery life when not in use. The headphones will automatically turn off after 10 minutes of inactivity: meaning no audio or voice. In situations where the user would like to enjoy the benefits of the ANC technology only - when not listening to music or talking on the phone , we advise to turn off the Auto Off feature in the app to keep the headphone running continuously.
  • BAR 1300/1300X

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  V 24.33.31.80.00
    Release Date:  August 20, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Improve rear speaker charging performance when docked


    Version:  V 24.17.71.80.00
    Release Date: May 10, 2024
    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Improve calibration flow.
    2. Add Amazon HD music support in JBL ONE app
    3. Improve HDMI eARC/ARC compatibility

    ------------------------------------------------------------------------

    Version:  V 22.47.35.80.00

    Release Date: November 29, 2022

    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Optimize the charging experience for the detachable surround speaker
    2. Improve sound bar HDMI compatibility with TV
    3. General software and performance improvements
  • BAR 300 & BAR 500
    Software Update Release Notes
    ------------------------------------------------------------------------

    Version:  24.27.31.80.00
    Release Date:  July 23, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Improve HDMI eARC/ARC compatibility

    ------------------------------------------------------------------------

    Version:  24.15.21.80.00
    Release Date:  April 16, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Optimize network request
    2. Fix Smart Mode auto standby issue

    ------------------------------------------------------------------------
    Version:  24.10.21.80.00
    Release Date:  March 25, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Improve calibration flow
    2. Add Amazon HD music support in JBL One App
    3. Improve HDMI eARC/ARC compatibility

    ------------------------------------------------------------------------
    Version:  23.52.11.80.00
    Release Date:  January 3, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Enable PureVoice On/Off adjustment

    ------------------------------------------------------------------------
    Version:  23.43.41.80.00
    Release Date:  November 16, 2023
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Upgraded Bluetooth to version 5.3
    2. Immersive Audio feature support
    3. SmartThings support
    4. Tidal Connect support

    ------------------------------------------------------------------------
    Version:  V 22.31.11.80.00
    Release Date:  August 08, 2022
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL_Bar_300_500_ver_22.31.11.80.00

    What’s New

    1. Improved LED Display messages
    2. Improved Wi-Fi music streaming connectivity

  • BAR 5.0 MULTIBEAM
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  21-04-54-70
    Release Date:  January 29, 2021
    • Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
    • Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
    • Improved LED Display messages.
  • BAR 5.1
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V17.07
    Release Date:  February 26, 2021
    Release Media:  USB
    Filename:  Unify.BIN
    • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
    • Improved LED Display Messages
    ------------------------------------------------------------------------

    Instructions for software upgrade
     
    1. Download the latest software version from JBL.com and bin file: Unify.BIN
    2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
    3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
    4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
    5. To Check Software version: 
    • Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
    • To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure
  • BAR 5.1 SURROUND
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  20-43-51-00
    Release Date:  December 18, 2020 
    • Improves Soundbar HDMI ARC inter-operability
    • Enables Alexa MRM (Multi-Room Music) functionality.
    • Download the “JBL BAR Setup” App onto your Android or iOS smartphone/tablet to setup WiFi and link it to your Alexa account to enjoy this new feature.
    IOS App version: 1.0.8813
    Android App version: 1.0.8924
  • BAR 700

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.15.21.80.00

    Release Date: May 10, 2024

    Release Media: OTA (over the air) Automatic Update

     

    What’s New

    1. Improve calibration flow
    2. Add Amazon HD Music support in JBL One app
    3. Improve HDMI eARC/ARC compatibility


  • BAR 800 & BAR 1000
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V 24.33.31.80.00
    Release Date:  August 20, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Improve rear speaker charging performance when docked

     

    ------------------------------------------------------------------------

    Version:  V 24.15.21.80.00
    Release Date:  April 18, 2024
    Release Media:  OTA (over the air) Automatic Update

    What’s New

    1. Improve calibration flow
    2. Add Amazon HD support in JBL One App
    3. Improve HDMI eARC/ARC compatibility


    ------------------------------------------------------------------------
    Version:  V 22.34.55.80.00
    Release Date:  September 09, 2022
    Release Media:  OTA (over the air) Automatic Update
    Filename:  JBL_Bar_800_1000_ver_22.34.55.80.00.zip

    What’s New

    1. Improved the LED display behavior for a better user experience.
    2. Optimized the charging experience for the detachable surround speaker.
    3. Improve Wi-Fi music streaming connectivity.
  • BAR 9.1
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V22.01.31.80
    Release Date:  May 19, 2022
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip
    1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
      1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
    2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
      1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
    3. General software and performance improvements:
      1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
      2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

    Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
    注意:此软件升级不适用于JBL Bar 9.1中国版。

    ------------------------------------------------------------------------
    Version:  V21.23.11.80
    Release Date:  June 8th, 2021
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

    1.    Improve calibration success rate in some cases.
    2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
    3.    Improve LED Display messages.

    Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
    注意:此软件升级不适用于JBL Bar 9.1中国版。

    ------------------------------------------------------------------------
    Version:  V21.13.11.80
    Release Date:  April 8, 2021
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip
    • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
    • Improves Bluetooth connectivity for mobile devices.
    • Improved LED Display Messages.
    • Bug fix to remove detachable speakers battery level checking due to imprecise readings.
    NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

    注意:此软件升级不适用于JBL Bar 9.1中国版。

     
  • The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

    When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.
  • A dedicated bass boost button located on the RIGHT ear cup on the CLUB 950NC & 700BT increases low-end frequencies of 5-6 dB adding a kick to your favorite tracks.
  • The BASSPRO GO receives is power ONLY from the harness that is connected to the car battery.  When connected to the harness, the car battery will charge the internal battery so that it is ready to be used as a portable the next time you need it.

    When removed from the harness, the full-range portable speaker runs on the internal battery.  It cannot be charged via either of the USB (A or C) jacks.  It will be charged the next time it is connected to the harness in the vehicle.
     
  • The BASSPRO GO uses the original Connect feature.  It is not compatible with devices using the Connect+ or PartyBoost feature.  You can connect up to two BASSPRO GO speakers to each other using Connect, or you can connect a single BASSPRO GO to other JBL speakers that have the same Connect feature, like the Xtreme, Charge 3, Flip 3, and Pulse 2.
     
  • Installation of a powered subwoofer/speaker in an automobile requires specific knowledge and experience.  If you’ve read the manual and do not feel comfortable performing the installation and setup yourself, we recommend that installation be carried out at a specialized center by a professional.
     
  • Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

    WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

    Battery issues fall into three categories:

    • Your speaker or headphones run out of power after only a short time.

    • The speaker will not play at all because the battery will not hold a charge.

    • When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

      Here are some things to try that often fix these issues.

    1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

    2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

    3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

    4. Charge the product overnight for at least 8 hours.

    5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

    IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

    If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

  • The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.
  • Harman continuously strives to improve the performance of our speakers through software updates in the JBL Portable App. To optimize battery life and performance for your speaker, please perform a software update:
    First download the JBL Portable App from the App store or Google Play store to your mobile device.
    Then connect to the speaker by Bluetooth.
    Open the JBL Portable App and select settings to check and install the new Software version.
    The red dot indicates the presence of an update (see image below).
    FWUpdate.png
  • Three things to know about Bluetooth (BT)… 
     
    1. Pairing:  Pairing is like creating a new contact in your phone’s Contacts list.  You have to do a little bit of work to create the contact, but once you do, connecting with that person in the future is fast and easy. 

    Let’s put this in terms of phones and speakers (or headphones).  Your phone needs to become acquainted with your speaker.  This is called pairing. 

    NOTE: Throughout this article, we will talk about your phone. However, it applies the same to tablets, laptops, computers and any other Bluetooth (BT) source device.
     
    To get this started, you have to put the speaker into pairing mode. You may have to press a few buttons to make this happen.  All speakers work a little differently, but generally speaking, follow these steps…
    1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 

      If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
    2. Go into BT settings on your phone.  Search or scan for available devices.
    3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
    4. Two things have just occurred:
      • Your phone and speaker are now paired.
      • Your phone and speaker are now connected so that you can listen to music.
    NOTE:  Just as you can have many people in your phone’s Contacts list, you can have many speakers and headphones in your phone’s paired devices list. 
     
    2. Connecting:  Once you have paired, your phone remembers your speaker, and your speaker remembers your phone. However, the two must connect to play music through the speaker.
    Automatic Re-connection:  Let’s say your speaker is at home in the living room, and you leave for the day. When you come home and are within range of the speaker, your phone will automatically re-connect to it (assuming it is turned on).  You can press play on your phone, and the music will play though your speaker.  Of course, if your speaker is off, you will need to turn it on first. NOTE:  Some speakers make a sound when they re-connect. 

    Automatic re-connection does not always happen.
    • Some phones may not work like this.
    • Someone else may have connected to the speaker.
    • Perhaps you connected to a different speaker while outside of your home.
    Manual Re-connection:  If your device does not automatically re-connect, you can re-connect manually…
    • Go into Bluetooth settings on your phone and make sure BT is on.
    • Select your speaker to re-connect and play music.
    Some speakers allow several phones to be connected at the same time.  Others allow only one at a time.  Therefore, if you are unable to re-connect, it could be that some other phone is connected to the speaker.  In this case…
    • Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
    • Then follow the steps above to manually re-connect your phone to the speaker.
    NOTE:  Do NOT Unpair or Forget the speaker in your phone’s BT settings, as this will require you to repeat the Pairing steps above. 
     
    3. Resetting:  This is a drastic step and should only be done if the unit is not operating correctly. Do NOT reset your speaker every time you want to connect.  Resetting erases all pairings to all phones. You would then have to Unpair or Forget this speaker from each and every phone, and start the pairing process all over again. Check your owner’s manual or look for an article with more detailed BT instructions on your specific speaker or headphone model.
  • BOOMBOX 2

    Software Update Release Notes
    ------------------------------------------------------------------------

    Version:  0.6.0.6
    Release Date: May 7, 2024
    Release Media: OTA (over the air) Update through JBL Portable App

    What’s New

    1. Improve PartyBoost capability

    ------------------------------------------------------------------------

    Version:  0.4.4.0

    Release Date: October 13, 2022

    Release Media: OTA (over the air) Update through JBL Portable App

    What’s New

    1. Improve Bluetooth connection stability.
    2. Support for PartyBoost when using aux-in
    3. Improve PartyBoost & Stereo Mode switching
    4. Improve update stability with iOS
    5. Improve aux-in & Bluetooth input switching stability
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