How To

Support Overview / How To

How To

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  • Ear Pad Cleaning Information
    The ear pads can be removed and washed.
    To remove the ear pads, rotate them anti-clockwise to unlock (see image below).

    The ear pads must be hand washed only, do not machine wash - the water temperature used should be in the range specified below. Then wait for the ear pads to fully dry.

    Once fully dry, align the holes on the inside of the ear pads (highlighted with orange circles in the image below) with the clips on the headphones (located where the red arrows are pointing in the image below), now rotate the ear pad clockwise to lock the ear pads to the headphones again.

    UA-Ear-Pad-Cleaning.png
  • E55BT Headphones: Track Information
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • DSP 4086 Tuning Software Crashing/Not Responding

    If your DSP Tuning Software is not responding properly or is crashing, it is likely because the proper USB driver has not yet been installed.  There is an easy fix for this, and it does not require you to uninstall anything.

     
    1. If the tuning software is open, close it.
    2. Go back to your software install files and double-click on “USB Driver”.

    NOTE: Make sure to allow it to make changes to your computer if your anti-virus software requests it.

    1. After the driver is installed, reopen the software.  Your problem should be resolved.
  • Do you have to be connected bluetooth for the calling features to work?
    Yes. Pair your device with the speaker via bluetooth.
  • Do you have replacement cables available for my Everest headphones?
    Cables and other spare parts for EVEREST can be obtained from either the distributors or from authorized service centers. Please contact Harman Customer Support to get the necessary contact details.
  • Do you deliver overseas?
    We do not ship internationally.
  • Do the UA Train headphones support AptX low latency?
    No. UA Train does not support AptX™ and AptX HD™ audio codecs.
  • Do these headphones have volume control?
    Yes, the Reflect Aware features a three button inline microphone that allows you to control the volume.
  • Do the normal BT models have voice prompt, or can it be changed?
    Yes , all 5 models have voice prompts. The Elite models have the added option of turning off the voice prompts in the settings menu of the app. The Everest 300 and 700, as well as the successors 310 and 710, have the option of choosing between voice prompts and tone prompts. This is how you do it: Switch the headphones ON. Press and hold the Shareme and the Volume Plus buttons for about two seconds. Switch the headphones OFF. You will now hear the OFF prompt having changed to the prompt you did not use before, and you will hear this one until you change it again.
  • Do the Flip 4 and Charge 3 float in water?
    No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.
  • Do the Everest Series headphones support AAC or aptX?
    Sorry, neither AAC nor aptX are supported.
  • Do the Everest headphones need to be fully charged before attempting the update?
    It is not a bad idea to have the headphone charged before updating, but only if it is completely empty will there be any difference. To update via cable, a USB cable connection must be established between the headphone and the computer, and since the cable is also used for charging, there will be power to the headphone as long as it is connected to the computer. If the battery is depleted, it may be necessary to wait a little while, until a basic level of charging has been reached. Please note that the ELITE models with the most recent software permit wireless upgrade, directly from the control app on a smartphone. In this case, it is of course necessary to have power enough in the battery to sustain the whole upgrading process, since it takes place without cable.
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