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When I use the volume buttons on my JBL LINK 10, 20, 300 and 500, why does the volume change so slow?

JBL LINK 10 and LINK 20 has 32 volume steps, and LINK 300 and LINK 500 has 48 volume steps. For broader volume changes, hold down either the volume + or - butons. Use individual presses for fine volume adjustments.

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When I try to pair the FLIP to my smartphone, the FLIP does not show on the device Bluetooth list, so pairing is impossible. What should I do?

Please press the round POWER Button on the FLIP again for 3 seconds, until the light in the button flashes blue/red. This will deactivate any active BT connection in the FLIP, and it should now become visible in the list of BT components on your smartphone or tablet. Pairing is now possible.

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When I try to pair my Inspire 700 to my device, the Inspire 500 is displayed on my discoverable devices. Is this normal?

What you are experiencing is normal. The Inspire 700 is actually the Inspire 500 headphone but with the added bonus of a charging case.

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When I try to pair my Focus 700 to my device, the Focus 500 is displayed on my discoverable devices. Is this normal?

What you are experiencing is normal. The Focus 700 is actually the Focus 500 headphone but with the added bonus of a charging case.

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When I transfer the audio from JBL DRG to my head unit via AUX, I can’t hear anything.

Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.

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When I transfer the audio from JBL DRG to my head unit via AUX, I can hear noise from the speakers.

Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.

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When I put smart phone on the Smartbase wireless charge arm, it doesn’t charge.

The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.

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When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?

The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.

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When I connect JBL DRG with my head unit via Bluetooth, the audio stream will be interrupted and I can hear “papapa…” noise when play music.

• Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.

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When I am trying to program my Cinema SB100, 200 or 400 to learn the volume up, down and the mute codes from my TV remote controller, I can only get mute, or perhaps mute and a volume code, to work correctly. What is wrong?

This problem is usually caused by pressing down too hard on the soundbar's VOL + or VOL - Buttons. Only press just enough for one click to be felt. If a second click is felt in the button, you are pressing too hard, and you are actually activating the MUTE function for learning, not VOL up or down. You may have to repeatedly let go of the VOL button on the soundbar, followed by pressing it again and then pressing the VOL button on the TV remote before the surround light on the soundbar lights up white and goes back to amber flashing, as a sign that this function has been learned. This is no problem, though. Just keep trying until the three commands have been learned. The soundbar only exits learning mode when you press and hold the surround button as the final step.

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When do I know the Trip battery is completely charged?

The led indicator will be solid blue.

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When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?

Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.

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When Alarm goes on, the phone it is not playing on the JBL Control X

Alarm sound function in Bluetooth connectivity is not supported in iOS devices, however it is supported in Android devices.

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What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head.

Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you.

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What you need to get started with your device
Getting started with the checklist
- A JBL LINK device(s).
- Latest version of the Google Home app installed on your mobile device.
- Latest version of the Google app (Android only) installed on your mobile device.
- A Google Account (you can create one online via Google).
- A mobile device with either iOS or Android support.
  - Must have iOS 10 or higher
  - Must have Android 5.0 and higher
  - There is no support for PC set up.
- An internet connection from your local ISP (Internet Service Provider).
- Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
- Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
Wi-Fi requirement
- Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
- Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
- Always use 5 GHz Wi-Fi for best performance and less interference.
- For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.
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What works better for stereo listening, in-wall or in-ceiling speaker?

In-wall speakers will work better for stereo listening because the speaker will be facing directly at you instead of above you. Note: Stereo imaging requires the listening position (“sweet spot”) to be dead center, equal distance, from the front left and right speakers.

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What to do if teammates can't hear you?

If your teammates can not hear you, make sure of the following:
USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).

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What smartphones and MP3 players are compatible with the 3-button controls and dry mic on the Inspire® Pro and the Focus® Pro?

The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity even during extended use. The components within the 3-button control/ dry mic® are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation) and iPad® (1, 2, 3, 4). Some features may work with other devices.

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What size speakers do you recommend for best sound performance?

It's matter of preference and choice, but our biggest speaker, Arena 180, will have the most powerful sound , but also requires some space. Our bookshelf speakers, Arena 120 & Arena 130, are also a nice addition to your home system, and will also provide powerful sound. These can be wall-mounted, which you might prefer over floor standing speakers. All of the Arena series will provide a good audio experience, so you won't go empty handed with any of them!

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What size of enhancers come on this model?

The standard size that comes on all Endurance Series models is the size 5. There are other sizes 6, 7, and 8 available on the yurbuds accessories and enhancers page that you can purchase for $10. Shipping and Handling is included.

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What platforms can I use with my JBL Quantum TWS?

The JBL Quantum TWS supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo Switch^TM, TV and iPads and Android^TM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStation^TM model).

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What platforms can I use with my JBL Quantum ONE headset?

The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

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What platforms can I use with my JBL Quantum 910 Wireless?

The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.

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What platforms are compatible with JBL Quantum Stream?

The JBL Quantum Stream mic is compatible with the following platforms:
PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac

* Most newer phones are compatible.

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What material are the ear cushions made of?

The ear cushions are made of protein leather.

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What language does the Smart Case support?

The Smart Case only supports English, so even if you change the language in the JBL Headphones app, it will remain in English.

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What kind of enhancers come on the ITX 2000?

The ITX models come with two sizes: size 5 and the larger size 7. They are referred to as the Limited Edition lock tongue and groove enhancers. You can purchase two pairs for $10 on the Yurbuds accessories and enhancers page.

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What kind of data does JBL LINK 10, 20, 300 or 500 collect?

Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.

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What JBL QuantumENGINE features can I use with my JBL Quantum Stream microphone?

The JBL Quantum Stream microphone is compatible with the JBL QuantumENGINE software. You can customize or use the following settings/features via the JBL QuantumENGINE:
Microphone settings
Polar patters (Cardioid / Onnidirectional)
Equalizer
RGB LED Light colors + animations/effects
Update firmware + software

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What is Window Sonic Spatial Surround Sound?

Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

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