How To

How To

1217 results
  • Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.
  • Our new JBL Link Music and Link Portable both support Apple AirPlay 2. Pick up your Apple device, use your favorite music streaming service, and connect to the JBL speaker! Please note: before using Apple AirPlay 2, you will need to install it on your WiFi network, either using the Google Home app or Apple Home app ( your choice! ).
  • To show the current firmware version on your JBL TUNER device, go through the following steps.
    1. Turn on the JBL TUNER.
    2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
    3. In the display, you will see a combination of letters and numbers. This is the current software version.
    4. See picture below as illustration.
    Tuner Software

    The new firmware version released is V.0.0.57 (shown in the picture above).
    To get the latest version, ask our customer service for a guide and an upgrade file.

     
  • Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
    FLIP DOWN.png


    How to check your PC settings for the correct recording device
    1. Go to Control Panel
    Control panel.png
    2. Select Hardware and Sound
    Step 2.PNG
    3. Click on Sound
    Step 3.PNG
    3 Select  Recording
    Recording tap.jpg

    4. Make sure to select the proper recording device.

    1. Right-click on it Quantum headset.

      Set default communication device.jpg
    2. Now select "Set Default Device" or Select "Default Communication Device"

      Set default communication device 2.jpg

    5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
    Properties.jpg

    6. Choose Levels.
    Levels 1.jpg

    7. Adjust accordingly.
    Levels 2.jpg  

    Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
    Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
    Volume issue Q800 - Part3.png

    If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
    Volume issue Q800 - Part4.png

    Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
    Volume issue Q800 - Part5.png

  • Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Chose Levels and adjust accordingly
  • Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Choose Levels and adjust accordingly
    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!
  • Connect the headset to your PC via the 2.4GHz USB Wireless connection and ensure that you set your Quantum 910 Wireless headset as the default device especially before enabling the JBL QuantumSPATIAL 360 if you haven't installed the QuantumENGINE yet. You can check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device" 
  • This article mostly pertains to car audio but can also be used when setting the crossover for a home theater system.

    When setting up full-range speakers (2-way, 3-way, etc.), it is not necessary to use a HPF.  If a speaker’s frequency response is 40Hz-20kHz, this means that it naturally rolls off at 40Hz on the low end, and 20kHz on the high end.  So even if it is asked to reproduce 30Hz, it won’t, and all is good.

    However, why make the speaker try to reproduce frequencies it can’t, or make the amp work any harder than it needs to.  For this reason, it is good practice to set your HPF at the lowest frequency listed in the speaker’s frequency response. So, if the speaker’s frequency response is 35Hz-20kHz you would set it to 35Hz.

    Of course, there is no harm in setting it higher than 35Hz, if you’d like, or if you have a subwoofer handling the lower frequencies.  Another reason you might set it higher, if you have a car system with 4” speakers in the rear door, but 6x9’s in the front door.  You can let the 6x9’s handle all of the low frequencies while the 4” speakers take everything above 100Hz (for example), even though the speaker's frequency response may go down to 55Hz.

    There are two other methods for setting the HPF on your speaker.
     

    1. If your speaker plays fine without using the HPF:  Begin playing music and slowly turn up the HPF until you notice that the bass response is diminishing, then slightly turn it back until you get full response again.  This now guarantees that you have filtered out the bass that the speaker cannot reproduce without sacrificing any low frequency reproduction of the speaker.
    2. If your speaker is popping or crackling on really deep bass notes:  This may be due to installation location, or simply pushing too much bass to the speaker.  In this case, turn up the HPF until the popping stops.  This is not something that is normally suggested, but if you have a full system up and running and are happy with the results except for some popping in particularly small speakers, adjusting the HPF up a little may help.
  • (1) Use JBL One App to set up the My Moment Feature.
    (2) Select the JBL device you want to set your favorite music to the My Moment feature.
    (3) Tap the My Moment card to assign music.
    (4) Click Add Music to manage music streaming services and specific music tracks.
    (5) Set the timer to inactive speaker/soundbar (optional)
    (6) Set the music loudness (optional)
    (7) Press SAVE
  • If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

    How to reset
    First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
    Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
    The speaker has now been restored to factory default settings. 
  • The reset for the Tuner 2 and Tuner XL is as follows:
    Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.
  • If you wish to reset your speaker due to various reasons, then keep reading, and follow along. 1. Press and hold Volume+ & Play/pause buttons down at the same time for more than 5 seconds. 2. The Pulse 4 will turn off, indicating that you did a successful reset. 3. Switch your Pulse 4 on again. 4. Connect with your favorite Bluetooth device and enjoy the music! Do you still have problems? Contact our Customer Service for more help!
  • With our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.
  • With our JBL BAR 5.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings.

    Let us walk through each one of them.

    Resetting WiFi settings
    1. Turn on your JBL BAR 5.1 Surround.
    2. Press and hold POWER button down for more than 10 seconds.
    3. All of your WiFi configuration is lost and you need to reinstall it again.
    Use the Google Home app to install the device on your WiFi network.

    Resetting to Factory default settings
    1. Turn on your JBL BAR 5.1 Surround
    2. Press and hold POWER and SOURCE button for 3 seconds.
    3. Your device is now reset.
    You can now start allover with installing your BAR 5.1 Surround.​​​​
  • The factory reset button restores your device to the default settings, including network and audio configurations. 

    Please use one of the following solutions:
    1.  Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
    Or alternatively;
    1. Open your JBL ONE App.
    2. Navigate to the support tile.
    3. Select RESTORE FACTORY SETTINGS. 
  • To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
    1. Turn on your JBL Bar 2.0 or 2.1
    2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
    3. Your soundbar will now power off and on again.
    All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.
  • In order to reset the headphones: 

    Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. 
    When reseting, LED will blink faster. 
  • Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.
  • Press and hold the 'DAB/FM' & 'Preset 1' buttons for more than 2 seconds. The Horizon 2 is now reset to the default factory settings.
  • Power on the JBL Pulse 3 For 5 seconds, press and hold the "Volume +" and "Play" buttons The JBL Pulse 3 will power off, and is now reset
  • In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.
  • In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.
  • With the Flip3 ON, press the Bluetooth briefly to enter pairing mode, while another BT source that is already connected plays on. Now two sources can take turns playing, just by pressing play on one, then the other. The one being overridden will enter pause mode. For complete Bluetooth reset, while the Flip3 is ON and paired, press and hold the Bluetooth button for more than 3 seconds. The Bluetooth button light goes out, and the connection is broken. Press the Bluetooth button again for new pairing.
  • In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. 
    Now the unit is reset to factory default.
     
  • Restore to factory settings:
    In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash.
    Reset to factory default includes Source, Volume settings, EQ settings, AirPlay name and Wi-Fi settings.

  • Resetting the Partybox to Factory Settings

    1. Press and hold "Play" and "Light" buttons for > 10 seconds.
    2. The Partybox will power off and back on and is now reset.
  • What You Will Need

    1x Pair of Replacement Ear Cups (Part Numbers Below) 
    1x Medium to Large slotted Screwdriver

    Everest 300/Elite 300

    SC-HM20000200-B  LEATHER CUSHION (R) BLACK 300NXT
    SC-HM20000100-B LEATHER CUSHION (L) BLACK 300NXT
    SC-HM20000500-B LEATHER CUSHION (R) WHITE 300NXT
    SC-HM20000400-B LEATHER CUSHION (L) WHITE 300NXT

    Everest 700/Elite 700
    SC-HM21000200-B LEATHER CUSHION (R) BLACK 700NXT
    SC-HM21000100-B LEATHER CUSHION (L) BLACK 700NXT
    SC-HM21000800-B LEATHER CUSHION (R) WHITE 700NXT
    SC-HM21000700-B LEATHER CUSHION (L) WHITE 700NXT

    Removing the Ear Cups
    1. Place the headphones on a table and while holding the ear cup with one hand gently and slowly insert the tip of the screwdriver between the ear cup and headphones.
    2. Once inserted gently twist the screwdriver until there is a slight separation between the ear cup and the headphones. Note: Do not twist the screwdriver too much as this may damage the headphones.
    3. Continue step 1 and 2 moving the screwdriver until there is gap between the cup and the headphones all the around the cup.

    Installing the New ear Cups

    1. Hold the ear cups tightly with one hand while holding the headphones with the other and gently pull until the cup is completely separated. Note that some headphones may have more adhesive than others so more pressure might be required to remove the ear cup. 
    2. Find the replacement ear cup that matches the side removed (they are labeled L and R inside the cup). Align the letter in the cup so that it is legible with the bar at the top.
    3. Gently press the ear cup into place ensure that the pins remain aligned.
    4. Once there is a slight click sound press more firmly to set the ear cup into place.
  • To re-establish the functionality of the Advanced Swipe Controls (details in the image below), first update the My JBL Headphones app in the Google Play/App Store.
    After the installation is completed, pair the earbuds to your phone/tablet through Bluetooth and open the app.
    The earbuds will be detected and displayed in the app and you should see that a Firmware update is available.

    L300TWSFAQ.png
    Note: Advanced touch controls are deactivated by default, in the My JBL Headphones app go to Settings Settings.png once your earbuds are displayed, then select Gestures and enable Advanced Swipe Controls. You can now select each function and assign it to a specific gesture.

    HPAPPSW1.png HPAPPSW2.png
    HPAPPSWIPE1.png HPAPPSWIPE2.png
     
  • Please go to this Youtube address to watch an instruction video about how to record sound effects on JBL PartyBox 1000: https://www.youtube.com/watch?v=vcuIPVfnC8Q&list=PLPlXZNivfAs4mndPKnjUkB2ZggcA4cZvc&index=6&t=0s
  • (1) On the subwoofer's rear panel, press and hold the pairing button until the LED  turns fast, flashing white.
    (2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.

    On the soundbar LED display:
    → "SUB PAIRING": The subwoofer is ready for pairing.
    → "SUB PAIRED": The subwoofer is connected.
  • If you are experiencing issues with the speakers turning off automatically while in use, try the following to resolve the issue (PC only):
    • Enter 'Device Manger' in the Windows search bar (the magnifying glass icon at the bottom left of the taskbar in Windows 10), it should now appear in the search results under Control Panel.
    • In the Device Manger list, navigate to your Universal Serial Bus Controllers, then select the 'USB Root Hub' device, right click it and select Properties.
    • In the 'USB Root Hub' Properties select 'Power Management' from the options at the top, now turn off the setting 'Allow the computer to turn off this device to save power'.
    The steps above may also solve issues relating to audio dropouts.
  • Playing music over Bluetooth connection is very simple to do:
    1. Short press the dedicated Bluetooth button on the LINK BAR.
    2. Go to settings on your phone.
    3. Find Bluetooth and enable it.
    4. Select the JBL LINK BAR in your device list.
    5. You are now paired and ready to jam your favorite music!
  • USB Stick

    1. Get an empty USB str stick with speed of 2.0.
    2. Make sure it is formatted with FAT16 or FAT32.
    3. Your Music files can only be: MP3 (32-320kbit/s), WMA(32-320kbit/s) and wAV(44.1K/48K/192K).
    4. The Partybox supports up to 8 subfolders.
    5. It will be played in alphabetic sequence with main folders first then subfolders.
    6. To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
  • This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.


  • Prerequisites:
    − Make sure that your room is quiet;
    − Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
    − Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.

    The calibration is done in two steps: Listening zone & Speaker position

    Calibrate the listening zone

    1. Place the detachable rear speakers beside your seating position.


    2. On the remote control, press and hold HDMI until “1-CALIBRATION” is displayed on the soundbar.
    → Countdown starts from 5 to 1.
    → Calibration tone is heard. Audio calibration starts.
    → “CALIBRATING”: Calibration ongoing.
    → “1-DONE”: Calibration of the listening zone is completed successfully.

    Calibrate the speaker position

    1. Place the detachable rear speakers in your desired location.

    2. On the remote control, press and hold HDMI until “2-CALIBRATION” is displayed on the soundbar.
    → Countdown starts from 5 to 1.
    → Calibration tone is heard. Audio calibration starts.
    → “CALIBRATING”: Calibration ongoing.
    → “2-DONE”: Calibration of the speaker position is completed successfully.
    3. To select suitable surround sound level, press repeatedly to switch between high, low or middle (default).

    NOTES:
    − During calibration, all buttons on the remote control are disabled except for STANDBY and HDMI.
    − “SETUP FAILED” is displayed if calibration failed.

  • You will see a notification in the recommendation option on your TV screen when there is an upgrade is available.

    The system will download the firmware and apply the update after your confirmation.

    You can also manually check for updates. Go to the settings menu and select “About” followed by “System Update.”
  • To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
    * Location
    Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
    Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.
    Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.
  • If you want to add more depth and bass to your LINK BAR, we have a dedicated subwoofer (not included with the LINK BAR) that you can purchase!

    Pairing the Subwoofer is very simple:
    1. Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly.
    2. Press the “Subwoofer Pairing” button on the SW10 subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly.
    3. Press the “Subwoofer Pairing” button on LINK BAR, the LED indicator on the LINK BAR blinks rapidly
    4. If successful, the pairing LED indicator on both subwoofer and LINK BAR will be a steady white LED light. If pairing fails, the sign on the subwoofer blinks slowly.
    5. If the pairing fails, repeat the steps above. If you are still experiencing problems, please try to switch off all wireless devices in the home (such as routers, TV sets with wireless function, telephones, computers, etc.), then try again. It may be overcrowding on the 5GHz frequency, which often causes problems. By eliminating all other wireless activity, this will help space for the LINK BAR to establish its connection. You now should be able to pair without problems. Once pairing is complete, you can switch your devices on again
  • We included a Remote Control in your box (I know, that's sweet of us), and you need to pair it with your LINK BAR before it is working.

    This is how you will do it
    1. Press the BLUETOOTH button on the LINK BAR
    2. Now hold the BLUETOOTH button down for 3-5 seconds.
    3. When you see "SEARCHING FOR ACCESSORIES" on your TV screen, release the BLUETOOTH button.
    4. On your REMOTE press the HOME and BACK buttons at the same time.
    5. A Green LED light will flash on the REMOTE to indicate that it is in pairing mode.
    6. Keep holding down the buttons until you see a message on the TV screen that says, "Pairing remote control to LINK BAR" After 10 seconds, release.
    7. If done successfully on your TV screen, you will see an indicator counting down that it will "pair" with your remote.
    Enjoy your entertainment with few clicks away!

    BONUS TIP:  There is an Android app called Android TV that will turn your Smartphone into a Remote controller.
  •  We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.


    Don’t have the original packaging?

    Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.
     

    • Never use bubble-wrap only.
    • Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
       Air-bubble isolation and foam beans is advisable only for very light-weight items.
    • Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.
    For all larger items such as sound bars, subwoofers and PartyBoxes

    In addition to above instructions:
    • Use either panels of foam rubber or strong cardboard plates, or other sturdy materials that keep the device completely still inside the box, even if the box is shaken with considerable force.
    • Keep in mind to still have 10cm or more of packing materials between device and box walls.
    This way, your device should reach its destination undamaged.
     
    1. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
    2. If a newer software version is available, download it from the JBL website.
    3. Copy the two files to the Root directory of an empty USB thumb drive.
      • Update.zip
      • Checksum.txt
    4. On the bar, press and hold the [POWER] and [SOURCE] buttons for more than 10 seconds.  This will reset the BAR 5.1 Surround.
    5. Insert the USB thumb drive into the USB port on the rear panel of the bar.
    6. On the bar, press and hold the [POWER] and [VOL-] buttons for more than 10 seconds to begin the software update process.
    7. "UPDATING" will appear on the front display of the bar.
    8. Wait for the software update to complete.  The unit will reboot and go back to standby.
    9. Turn unit on.
    10. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The new software version will scroll across the front display.
    BAR5.1SURROUND software update 1.png
  • In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.
    1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
    2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
    3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.
  • JBL TOUR ONE
    Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.


      Manually activating Silent NOW #1.png

    JBL TOUR PRO+ TWS
    Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

      Manually activating Silent NOW.png
  • Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

    Here is how to do it:
    1. Go to the Google Play Store on your TV screen (Use remote to navigate).
    2. Download the Spotify app
    3. Sign-in with your account.
    4. You can use the dedicated app and navigate through your playlist.
    5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"
    Now you can enjoy Spotify using voice or the Remote Control.

    *Some commands may not be available in all countries.
  • Finding the software version

    1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
    2. A voice will start prompting numbers which indicates the current software version.
    PBFW_Announce.png
  • NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

    We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

    Instructions below are for Android only

    1. Open your Google Home app Google Home app
    2. Enable Bluetooth User-added image on your device.
    3. Enable Location service User-added image on your Android device.
      1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
      2. In case you denied access go to Settings User-added image Apps User-added image Google Home User-added image Permissions User-added image Allow to view Location.
    4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
      1. Tap  the User-added image located top right corner.
      2. In the pop-up menu press "Show MAC address" User-added image Write down the MAC Address.
    part 3User-added imagepart 5

    You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

    Finding the MAC address after speaker is installed

    1. Open your Google Home app Google Home app.
    2. Tap on  to view your home.
    3. Find your room User-added image.
    4. In the top right corner tap Settings icon User-added image.
    5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
  • Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
  • Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
    This restores the earbuds to the factory defaults.
    TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
    It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
  • Press and hold the Microphone Mute button for >13 seconds
  • In Power On mode, press and hold 'Volume+' together with 'Play/Pause' for more than 2 seconds. The speaker will power off and is now reset.
  • There are two steps in the calibration
    1. Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
    2. After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
  • Bluetooth Pairing

    1. Press the BT button button on the Partybox to start the pairing process.
    2. Grab your mobile device.
    3. Go to settings --> Bluetooth --> Enable Bluetooth --> BT ON
    4. Find the Partybox speaker you want to establish a Bluetooth connection to.
             BT settings
    1. You now have a successful connection and can stream your favorite music.
      1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
      2. To stop Bluetooth broadcasting then insert a USB device.
    BT con
    1. To control the Light show on your JBL Partybox device, simply press the dedicated "Light show" button located under the Bluetooth icon. There are 3 different light shows available when toggling through them, select your favorite one and have a blast. There is no app developed to control or modify these settings, all settings have to be done on the Partybox device.
    2. Visit your App store to download the ‘Google Assistant’ App.

      After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

      Step 1

        Set up Google Assistant #1.png
      Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
      Once set up is complete, you will see the below screen:

      Step 2

      Set up Google Assistant #2.png

      PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
        Set up Google Assistant #3.png
      Set up Google Assistant #4.png
    3. If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

      After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

      Step 1

        Set up Google Assistant #5.png
      Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
      Once set up is complete, you will see the below screen:

      Step 2

      Set up Google Assistant #2.png

      PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
      Set up Google Assistant #3.png
      Set up Google Assistant #4.png
    4. Visit the App Store and download the ‘Amazon Alexa’ App.

        Set up Amazon Alexa #1.png
      1. Click the Plus(+) button on the top right of the screen.
      2. Then select ‘Add Device‘.
      3. Select headphones from the list and then choose your Headphones from the list of available devices.
      4. Follow the rest of the instructions in the Alexa App to complete the setup.
    5. You can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.
    6. You can enjoy streaming your favorite music over WiFi to your JBL BAR 5.1 Surround by adding it to your network.

      Connecting to WiFi
      • Turn on your soundbar.
      • Download the Google Home app to your phone.
        • Available on Android and Apple.
      • Enable Bluetooth, Location services on your Android device.
      • Enable Bluetooth on your Apple device.
      • Open Google Home app
      • Follow the instructions given in the app.
      You are now connected to your WiFi network and can enjoy streaming music to your system.
    7. To successfully connect the JBL Wireless Microphone Set to a Partybox, connect the supplied 6.3mm jack dongle to the Partybox's Microphone Input. Now turn on the dongle and the Partybox. The dongle's Power button light should stay lit, if the light turns off or does not stay lit it is off and needs to be charged with the provided USB cable.*

      Now turn on one or both microphones as required and increase the Mic volume and gain to the desired level. The LED screen will show a channel number 'CH-1', 'CH-2', etc. The channel number is not changeable manually, and may change between power cycles, but all channels will connect automatically to the dongle. If the LED screens do not show a channel number, the batteries in the microphones need to be replaced.

      *Charging the dongle while in use is not recommended and will likely cause unwanted interference.
    < 1 ... 9 10 11 12 13 ... 21 >

    Can’t find what you’re looking for?

    Call Us

    Call Us

    Talk to a support agent
    Call us now at: (800) 336-4525

    Mon - Fri: 9:00 am - 11:00 pm (ET)
    Sat - Sun: 9:00 am - 5:00 pm (ET)

    Chat With Us

    Chat With Us

    Mon - Fri: 9:00 am - 11:00 pm (ET)
    Sat - Sun: 9:00 am - 5:00 pm (ET)

    message

    Text Us

    Text with a support agent via SMS at:
    628-333-7807

    Mon - Fri: 9:00 am - 11:00 pm (ET)
    Sat - Sun: 9:00 am - 5:00 pm (ET)