How To

Support Overview / How To

How To

1217 results
  • I want to do a stereo setup. Can I use any Connect-equipped speaker for this?
    Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Is this headphone only compatible with Apple products?
    Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.
  • Is this a wireless headphone?
    No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.
  • Is the Xtreme 2 waterproof?
    Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.
  • Is the UA Sport Wireless Flex sweat proof?
    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.
  • Is the Tune600BTNC water-proof?
    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.
  • Is the Synchros E30 a wireless headphone?
    No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.
  • Is the subwoofer output on CinemaBase, a filtered signal?
    The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.
  • Is there a Wi-Fi signal indicator on JBL Control Xstream?
    There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.
  • Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.
  • Is there a remote control on the cable that comes with JBL E45BT?
    Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.
  • Is there a remote control on the cable that comes with JBL C45BT?
    No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.
  • Is there any other way of connecting to it other than bluetooth.
    No. It is the only available connection.
  • Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?
    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
  • Is the JBL Soundgear collar flexible?
    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the JBL Duet an on-ear or over-the-ear headphone?
    The JBL Duet BT is an on-ear headphone. It features a synthetic leather ear cup that sits comfortably on the ear.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the Inspire 500/700 a water-proof headphone?
    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Everest Elite 100 waterproof?
    No. This product is not water-proof. Over exposure to water can cause damage to the headphones and compromise the controls.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
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