How To
How To
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Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.Was this helpful? Thank you for your feedback!
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Below you can see the placements of the microphones on some of our headphone models:
Live Pro+ TWS
Tour Pro+ TWS
Tour One
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If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec.
When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds.
If one of the wireless mics is not working, we recommend the following:
1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound
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Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.Was this helpful? Thank you for your feedback!
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Microphone Cleaning (handheld mics)
There are two very important reasons to keep your microphone clean.
- Hygiene/Germs, especially when a mic is used by multiple people, can unknowingly be spread.
- Dried spit, dust, dirt and debris can build up in the screen and sponge, negatively affecting the microphones’ ability to accurately pick up and reproduce the voice or instrument.
To clean the microphone…
- Remove/Unscrew the grille from the microphone, turning counter-clockwise.
- Remove the foam from the inside of the grille.
- Wash the foam with warm water and dish soap.
- Clean the grille with any household non-abrasive disinfectant/cleaner.
- Thoroughly dry both the grille and the foam.
- Insert the foam into the grill.
- Screw the grille back onto the microphone, turning clockwise.
NOTE: For quality purposes, it is recommended that the screen of the microphone be cleaned once per month when used on a regular basis. For hygienic purposes, when used by multiple people, cleaning is recommended more often, possibly even nightly.
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Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.Was this helpful? Thank you for your feedback!
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Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
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The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.Was this helpful? Thank you for your feedback!
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LIVE PRO 2
Software Update Release Notes
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Version: 5.8.0
Release Date: December 1, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Stability and performance improvement
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Version: 5.0.0
Release Date: September 13, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add L/R balance feature support
- Minor bug fixes for better user experience
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LIVE FREE 2 TWS
Software Update Release Notes
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Software Version: V6.9.8
Version (iOS): V5.7.9
Version (Android): V5.7.9
Release Date: July 8, 2022
Release Media: OTA via JBL Headphone App
What’s New- Added Microsoft Swift Pairing feature.
- Fixed a few minor software bugs for better user experience.
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LIVE FLEX 3
Software Update Release Notes
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Version: Headphones 4.0.0 ; Charging Case 5.0.0
Release Date: February 21st, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add support for single earbud update, i.e. replacement earbud
- Add Google Finder feature
- Stability and performance improvements
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Version: Headphones 2.8.0 ; Charging Case 4.2.0
Release Date: May 29, 2024
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Improve call quality
- Improve charging case unlock experience
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LIVE FLEX
Software Update Release Notes
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Version: 5.8.0
Release Date: April 7th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Add support for Bluetooth LE Audio - LC3 codec
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Version: 4.3.7
Release Date: October 12, 2023
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Google Audio Switch support
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