How To

Support Overview / How To

How To

1217 results
  • My smart phone falls off of the Smartbase charging arm.
    This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.
  • My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?
    It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.
  • My product is not found during setup. How do I solve that?
    1. Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
    2. Ensure it is plugged into power and the power LED is illuminated.
    3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
    4. Temporarily relocate either the speaker or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
    5. Try using a different device with the JBL ONE app installed and connected to your home network.
  • My new TWS earbud won't power on or charge?

    In order to get the earbuds to power on, please remove the plastic film to allow the pins in the charging case to make contact with the contact plates on the earbuds.

  • My LINK 10 or LINK 20 was lost. Can another person steal my information?
    No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.
  • My Left Ear Piece on the JBL Free wont connect anymore, what can be done?
    There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 
  • My LED pairing indicator for my subwoofer has stopped to light. Is it broken?
    No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.
  • My JBL SB400 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.
    We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.
  • My JBL SB250 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.
    We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.
  • My JBL LINK 10 or LINK 20 does not remember my Wi-Fi, how come?
    Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.
  • My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?
    To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.
  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
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