How To

Support Overview / How To

How To

1217 results
  • Pairing Two Ear Buds Manually
    If the two buds lose connection to each other, you can choose to force-pair the main/right bud to the secondary/left bud or the other way around.
    For both buds, triple-click the button on one ear bud to pair with the other ear bud.
  • Pairing the soundbar and the wireless subwoofer takes a long time, and sometimes the connection will not open.
    First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
  • Pairing Issues
    Try a manual pairing of the headset and the dongle.
    Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
    Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
    If the dongle can’t be manually paired either, please contact customer support.
     
  • Pairing Information
    To power on and pair the headphones, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT and LEFT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash X should pop up on your list of discoverable devices within 3-5 seconds, tap and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT and LEFT Ear. This headphone allows you to use the ear tips in Stereo or Mono mode. If you wish to just use the LEFT or RIGHT ear, simply place the ear tip you do not wish to use back in the charging case.
  • Our recommendation for wall mounting
    Every person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.
    1. Use the included "Wall-mount guide" that came with your LINK BAR.
    2. From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
    3. It will perfectly align the LINK BAR close to your TV and give the best performance.
    Also, you won't have to deal with HDMI cables being too short!

    These are our recommendation if you want to place it further down, be our guest!
    The sound and performance will still be magnificent!
  • Other than size, what is the difference between the Arena 170 and 130?
    Although both speakers have the same tweeter and woofer, because the Arena 170 has a larger cabinet, it will produce deeper bass. This also means that the Arena 170 can handle more power, versus the Arena 130 speakers. Please see product spec. sheet and/or manual for more details.
  • Ordering A Second Wireless Microphone

    While the speaker provides a single wireless microphone in the box, it has the ability to work with two wireless microphones. Some units will include Mic A, while others will have Mic B. If you are looking to order the second mic, you must first determine which mic you already have.

     

    1. Power on the microphone.
    2. Long press the Power button. The mic will power off. Keep pressing the button until the mic shows the version.
      1. 6A08 = Mic A. You will want to order Mic B. Part #050100-000014
      2. 6B08 = Mic B. You will want to order Mic A. Part #02-UMI033-XX0
    3. Please call 1-800-336-4JBL (4525) to place your order.
  • Only one of the two speaker units is active when used as a telephone speaker. Is this correct?
    Yes, this is correct. In order to minimize interference between speaker and microphone during telephone conversations, one speaker unit is deactivated.
  • Not responding to your Voice-commands
    Let's see what we can try to do to solve your problem.
    1. Check if the Privicy-Switch button is OFF (the MUTE button on the LINK BAR).
    2. Go to the settings menu, “Device preference --> Google,” check “OK Google” detection is enabled.
    3. Make sure there is no objects place on top of the LINK BAR which may block the microphones.
  • Not able to connect to JBL Portable app using iOS 14 or higher
    The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
    You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
    There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 
  • No sound when playing or listening to music
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
     
  • No sound in my Quantum headphones

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

  • No sound in my Quantum headphones
    Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
  • No sound in my Quantum headphones
    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
  • Non-removable microphone feature
    We've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.
  • Noise Cancelling feature not working while playing on PS4
    If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0. 
  • My Xtreme got dirty after a day on the beach. Can I rinse it under the faucet or shower?
    Yes, rinse it under a faucet or under the shower, but not under full water pressure.
  • My wireless surround speakers are experience sound interference.

    If you find yourself encountering audio dropouts or interference coming from your surround speakers when they are not docked on the main unit, here are a couple of tips to try to remedy that.

    1. Try moving any wireless routers that are near the sound bar further away.

    2. Reboot router so it can auto select a new frequency channel, since the sound bar and router may be on the same channel resulting in audible interferences

    3. Re-position the surround speakers so they are closer to the main unit.

    4. Re-calibrate the surround speakers

    5. Adjust the volume on the sound bar and gradually raise the volume, if driven to hard the sound bar speakers can distort

  • My user experience is slow. How can I resolve this?
    When you are installing new apps or adding content to your LINK BAR, the system may be a bit slower when dealing with multiple things.
    Here is a couple of things you should know.
    1. You need a speedy internet connection to download all the content you added.
    2. Wait for everything to be finished, then you can enjoy the system without any issues.
    3. Reboot LINK BAR after installing all apps. A fresh reboot can help and enhance performance.
  • My TV turns off when I'm powering off my soundbar, why?
    This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.
  • My telephone/tablet computer/laptop computer closes down or has a distorted screen image when placed on top of L8 or L16. Why?
    Some mobile phones, tablet computers or laptop computers will react to the powerful magnetic field from the loudspeaker drive units that are right beneath the top panel. Some have magnetic sensors built in, which means that covers with magnets in the lid can turn the phone ON when the cover lid is opened, and turn it OFF again when the lid is closed. Such phones may turn off if placed on certain portions of the top panel. Other devices are simply sensitive to magnetic fields. You can move the device around on the top of your L8 or L16 speaker, to check if some locations are better than others. The magnetic fields are most powerful near the front panel, where the speaker units are mounted. If you cannot find a location which works, your particular phone, tablet or laptop cannot be used while resting on the top panel of your speaker. There are no reports of damage to any devices because of this phenomenon.
  • My speakers react differently, when using either battery or AC power.
    Our Control X Wireless speaker has two different patterns for switching on, when using either battery or AC power. When using battery, turning on one speaker in either stereo mode or association mode (4 speakers connected), all will turn on simultaneously, no matter which is primary or secondary. When connected to AC power, switch on the primary speaker in stereo or associated mode, and the secondary speakers will follow. If you have associated speakers stereo or 4 speakers connected, then you have to press primary speaker's power button for more than 2 seconds, then the primary will send signal to secondaries, and they will wake up. It takes approx. 30-60 seconds before all are switched on. If your press it too short (less than 2 seconds), the primary speaker will not "pair" the secondary speakers together. Switch off the primary and start over again.
  • My speakers can handle more power than my amplifier is putting out, yet I keep blowing them. Why is this happening?
    There are two ways to blow speakers. The first is the one we all know and understand. If you pump 500 watts into a speaker that is only rated at 100 watts, kaboom, it blows up. As a result, very few of us do this. So then why are all of these poor, helpless speakers blowing up? Because of the second reason, under-powering. It's really a misleading term, but let's try to explain. First let's take it to the maximum. Example: You have a 1000 watt speaker and a 100 watt amplifier. The way you like to listen to music requires 300 watts. Typically, you will ask your amp to put out that 300 watts that you want to hear. The amp will do it, but it will clip and distort. Unfortunately, the human ear can't hear distortion until it reaches almost 10%. By that time it's usually too late. The speaker keeps trying to reproduce this distortion that it's not capable or reproducing and eventually it blows (usually the tweeter fails first). If you are blowing speakers with an amp that has a power rating lower than your speakers, you are pushing your amp too far, causing it to clip, and blowing speakers. If you are pushing your system too hard, it is suggested that you realize your systems limitations or recommend that you get a more powerful amplifier. Please realize, if you only buy speakers that will handle more power and not a more powerful amplifier, you won't solve the problem. The speakers will still blow, because it is distortion that is blowing them, not too much power.
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