How To

Support Overview / How To

How To

1217 results
  • Pairing Two Ear Buds Manually
    If the two buds lose connection to each other, you can choose to force-pair the main/right bud to the secondary/left bud or the other way around.
    For both buds, triple-click the button on one ear bud to pair with the other ear bud.
  • Pairing the soundbar and the wireless subwoofer takes a long time, and sometimes the connection will not open.
    First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
  • Pairing Issues
    Try a manual pairing of the headset and the dongle.
    Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
    Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
    If the dongle can’t be manually paired either, please contact customer support.
     
  • Pairing Information
    To power on and pair the headphones, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT and LEFT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash X should pop up on your list of discoverable devices within 3-5 seconds, tap and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT and LEFT Ear. This headphone allows you to use the ear tips in Stereo or Mono mode. If you wish to just use the LEFT or RIGHT ear, simply place the ear tip you do not wish to use back in the charging case.
  • Our recommendation for wall mounting
    Every person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.
    1. Use the included "Wall-mount guide" that came with your LINK BAR.
    2. From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
    3. It will perfectly align the LINK BAR close to your TV and give the best performance.
    Also, you won't have to deal with HDMI cables being too short!

    These are our recommendation if you want to place it further down, be our guest!
    The sound and performance will still be magnificent!
  • Other than size, what is the difference between the Arena 170 and 130?
    Although both speakers have the same tweeter and woofer, because the Arena 170 has a larger cabinet, it will produce deeper bass. This also means that the Arena 170 can handle more power, versus the Arena 130 speakers. Please see product spec. sheet and/or manual for more details.
  • Ordering A Second Wireless Microphone

    While the speaker provides a single wireless microphone in the box, it has the ability to work with two wireless microphones. Some units will include Mic A, while others will have Mic B. If you are looking to order the second mic, you must first determine which mic you already have.

     

    1. Power on the microphone.
    2. Long press the Power button. The mic will power off. Keep pressing the button until the mic shows the version.
      1. 6A08 = Mic A. You will want to order Mic B. Part #050100-000014
      2. 6B08 = Mic B. You will want to order Mic A. Part #02-UMI033-XX0
    3. Please call 1-800-336-4JBL (4525) to place your order.
  • Only one of the two speaker units is active when used as a telephone speaker. Is this correct?
    Yes, this is correct. In order to minimize interference between speaker and microphone during telephone conversations, one speaker unit is deactivated.
  • Not responding to your Voice-commands
    Let's see what we can try to do to solve your problem.
    1. Check if the Privicy-Switch button is OFF (the MUTE button on the LINK BAR).
    2. Go to the settings menu, “Device preference --> Google,” check “OK Google” detection is enabled.
    3. Make sure there is no objects place on top of the LINK BAR which may block the microphones.
  • Not able to connect to JBL Portable app using iOS 14 or higher
    The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
    You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
    There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 
  • No sound when playing or listening to music
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
     
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