How To

Support Overview / How To

How To

1217 results
  • TUNE-FLEX: Does the JBL Headphones app give me any indications when I choose different Ear Tips mode?
    JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
    When you click the Ear Tips mode, you will hear a tone to remind you of the different sound modes (Voice prompts not ready yet).
  • TUNE BUDS: Software Update Release Notes

    TUNE BUDS

    Software Update Release Notes

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    Software Version: V6.1.0

    Release Date: November 22nd, 2024

    Release Media: OTA (over the air) via JBL Headphone App

     

    What’s New

    1. Add Google Audio Switch (AS) feature support
    2. Stability and performance improvement

     

  • TUNE BEAM: Software Update Release Notes

    TUNE BEAM

    Software Update Release Notes

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    Version:  4.4.0

    Release Date: September 8, 2023

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Add L/R sound balance feature
    2. Minor bug fixed for better user experience


  • Trouble accessing the Google Assistant or Amazon Alexa on your Headphone
    First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.
  • Track Control Information
    To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.
  • Track Control
    To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.
  • TOUR PRO 3: Software Update Release Notes

    TOUR PRO 3

    Software Update Release Notes

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    Version:  4.9.2 (earbuds)

    Release Date: April 21st, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Fixed bug in custom EQ feature

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    Version:  4.7.0 (earbuds)

    Release Date: February 24th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Improved Auracast performance for better range and stability with fewer audio drop outs
    2. Reduced voice prompt volume from 10 to 8

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    Version:  4.4.0 (earbuds) ; 4.6.0 (charging case)

    Release Date: February 17th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Improved Auracast performance
    2. Improved Ambient Aware & Talk Thru performance
    3. Improved call performance
    4. Performance improvements
  • TOUR PRO 2: Software Update Release Notes

    TOUR PRO 2

    Software Update Release Notes

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    Version:  6.2.0 (earbuds)

    Release Date: February 25th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Add Auracast support
    2. Stability and performance improvement

     

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    Version:  5.7.0 (earbuds)

    Release Date: June 3, 2024

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Add support for Google Find My Device
      1. Find My Device for your headphones can be enabled through the Google Find My Device app, which is available on the Google Play Store

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    Version:  1.5.9 (charging case)

    Release Date: February 22, 2024

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Resolve charging case time display error when iPhone country is set to Thai

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    Version:  1.5.7 (charging case)

    Release Date: December 15, 2023

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Performance improvement

     

     

  • TOUR ONE M2: Software Update Release Notes

    TOUR ONE M2

    Software Update Release Notes

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    Version:  5.6.0

    Release Date: November 29th, 2024

    What’s New

    1. Add Auracast support
    2. Stability and performance improvements

     

  • Tour One: Firmware Update V3.3.0
    There is a firmware update for the Tour One headphones, release notes below.

    What’s New:
    1. Optimize ANC performance at mid-range around 1kHz.
    2. Optimize a few minor pop noises.
    3. Fixed a few minor SW bugs.
    4. Optimize the UI behavior.
  • The volume level on my headphones is very quiet
    If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.
  • The top capacitive buttons are sensitive and cause lots of miss-triggering, what can I do?
    When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.
  • The sub does not connect to the sound bar.
    Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.
  • The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?
    The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.
  • There was a printing error with my Personalized Product. How can I get it re-printed?
    If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.
  • There is no sound from my soundbar. How do I fix it?
    Common fixes:
    (1) Make sure that the soundbar is not muted.
    (2) Select the correct audio input source on the remote control.
    (3) Check the connections to your TV or other devices
    (4) Perform a reset if none of the above is working. 
    (4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
     
  • There is no picture sometimes, and white noise on my TV using SB450.
    This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.
  • There is a switch on the back panel of my SB450 which says "EQ - Wall Or Table". What is it for?
    As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.
  • There is a small, oval dot on the inside of one of the ear cups. Is this used for anything?
    This is the charging indicator LED. I lights up red when the headphone is charging, and goes dark when charging is complete, or if no charging takes place.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • The reason for the LEDs is orange
    If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
    To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

    Privacy information:
    We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
    Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
     
  • There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?
    These holes are the microphones for the JBL Link
  • There are two kinds of remote cables for the Synchros series. How do you tell them apart?
    The three JBL Synchros on-ear and over-ear headphones S300, S500 and S700 all have cables with remote control on them. There are two types of remote controls. One is for iPhones mainly. It has white dividing rings between the poles of the jack plugs. The other one is for Android phones. It has black dividing rings between the poles of the jack plugs. This is shown in the owner's manuals as a drawing. The S300 comes in two models, S300i and S300a. They are of course meant for iPhones and Android, respectively. You should either buy the i or the a version, to match the phone you have. But since the difference is only in the remote control on the cable, it is always possible to buy the alternative cable later, as long as they are in stock as spare parts. The S500 and S700 have BOTH cables in the box, so there is no i and a version of these models.
  • There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.
    This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.
  • The P and S speaker won't be associated successfully when pressing the association button twice on the primary speaker.
    Make sure to press the association button once. If by mistake you pressed it more than once, there is a good chance that association does not take place. Wait until the association process is completed, which takes about 2 minutes, and repeat the process.
  • The Noise Cancellation we are using in our JBL TOUR Series
    True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

    If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.

    Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
    The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.
  • The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.
    Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.
  • The headphone is sweatproof. Is it also waterproof?
    This is a sweatproof headphone, but if you regularly sweat profusely, or use it in rainy weather, damage may result.
  • The effect of the Awareness function seems small when listening to music. Is this correct?
    This may simply be a matter of how the headphone is used. The awareness effect is intended to give the user the ability to hear sounds around them through the microphones on the headset. The effect is apparent in use cases where there is no audio, or the audio is at a moderate level. As with any situation, if the sound level of music is loud, it will mask any sounds, including those delivered by our ambient aware technology
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