How To

Support Overview / How To

How To

1217 results
  • Are the J88a ear pads made of real leather?
    No. The ear pads are made from a synthetic protein leather.
  • Are the Everest Elite 100 noise cancelling headphones?
    Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.
  • Are the Everest 310, 710, 750 ear pads replaceable by owner?
    The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.
  • Are the Everest 150NC waterproof?
    No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.
  • Are the Everest 110 Sweat Proof?
    No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.
  • Are the Earphones Waterproof?
    The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.
  • Are the Control X Wireless all-weather speakers?
    No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.
  • Are shipping charges applied if I return my order?

    No, shipping is on us. You can send your order back within 30 days for a full refund.


    To initiate a return request, click here.

  • Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
  • Are additional sized enhancers available?
    Yes. If neither the size 5 or size 7 enhancers provide a secure fit, our customer care team can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.
  • aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
  • Although the JBL Charge comes with a power adapter for charging, I would prefer to charge from my laptop computer. Is that OK?
    Yes, you may charge your speaker from your desktop or laptop, but the charging time will be longer than using the supplied power adapter.
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