How To
How To
-
If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.
https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1Was this helpful? Thank you for your feedback! -
To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
Was this helpful? Thank you for your feedback! -
• Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.Was this helpful? Thank you for your feedback!
-
Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.Was this helpful? Thank you for your feedback!
-
This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Was this helpful? Thank you for your feedback!
-
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback! -
WAVE/VIBE BEAM 2
Software Update Release Notes
------------------------------------------------------------------------
Version: 3.9.0
Release Date: April 8th, 2025
Release Media: OTA (over the air) Automatic Update through JBL Headphone App
What’s New
- Fixed BT disconnect issue with mobile devices with specific characters in BT name
Was this helpful? Thank you for your feedback! -
Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.Was this helpful? Thank you for your feedback!
-
Your JBL Quantum Stream includes the following:
1 x JBL Quantum Stream microphone
1 x USB power cable
1 x Warranty / Warning (W / !)
1 x Quick Start Guide / Safety Sheet (S / i)Was this helpful? Thank you for your feedback! -
Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.
Was this helpful? Thank you for your feedback! -
Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.
These products have been thoroughly checked and tested to meet the high standards that are set by HARMAN. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.
A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.
I can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.
Was this helpful? Thank you for your feedback! -
You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Call Us
Talk to a support agent
Call us now at:
(800) 336-4525
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat With Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Text Us
Text with a support agent via SMS at:
628-333-7807
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)