JBL QuantumENGINE - Black - PC software suite for customization - Hero
JBL QuantumENGINE - Black - PC software suite for customization - Hero

JBL QuantumENGINE

JBL's unique JBL QuantumENGINE PC software* powers the immersive surround sound. Select your preferred surround sound settings and personalize your JBL Quantum gaming headsets from a user-friendly dashboard, creating separate profiles and RGB effects, and modifying microphone settings. You can also adjust the equalizer or choose from 6 presets. * Compatible with select models

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FAQs & How-Tos

  • I have another virtual surround sound solution on my PC, can I use it with JBL QuantumSURROUND?

    No, using two virtualization algorithms at the same will very negatively affect the performance and sound quality. Be sure you’re only using one surround sound solution at a time.

  • 7.1 Surround configuration set up guide

    To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:
      Surround-config-7-1

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
    Surround-config-7-1_2

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
    Surround-config-7-1_3

    5. Select 7.1 Surround and click on Next
      Surround-config-7-1_4
    6. Make sure that all boxes are selected, then click Next
      Surround-config-7-1_5
    7. Make sure both boxes are selected, and then click Next
      Surround-config-7-1_6
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
     
    Surround-config-7-1_7
    Enjoy your sound experience #SoundIsSurvival #DareToListen
     

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    Troubleshooting
  • What if my game doesn’t support surround sound?

    No worries! You have two options—you can either plug the headset in with the included 3.5mm plug OR simply turn JBL QuantumSURROUND off within the JBL QuantumENGINE.

  • Which products are supported by the JBL QuantumENGINE software?

    JBL Quantum 300, 400, 600, 800, ONE are now supported with the PC software.

  • PlayStation Information

    The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
     All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.


    Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 
  • What should I expect after turning on JBL QuantumSURROUND?

    The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

    It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

    So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
     
  • Does the JBL QuantumENGINE software have minimum system requirements?

    The JBL QuantumENGINE supports Windows 10 release 1909 and above and Windows 7 Service Pack 1.

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  • What settings should I use to get the most out of JBL QuantumSURROUND?

    Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  

  • How do I know if my headset requires a firmware update?

    You will get a notification or if you go to the System section, and the software button is highlighted with "Download Firmware", you can download and install the firmware.

  • Do I need to calibrate the head tracker sensor?

    The head tracker in the Quantum ONE uses your movements to calibrate the sensors. You can speed up the calibration process by doing the following: * Imagine that the headphone is a standard cube with 6 faces (Front, Back, Left, Right, Top, Bottom) * Orient the headphone so that it is sitting on each face of "the cube" sequentially. For example, start with the headphone positioned normally (bottom face of the cube down). Then rotate it so that the right side of the cube is facing down. Then continue through the rest of the faces of the cube. * Hold the headphone in each position for 1 second * Once all the faces of the device have been rotated, set the headphone down on a stationary surface for 2 or 3 seconds.

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  • What is the difference between JBL QuantumSURROUND and DTS?

    The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.

  • Does the JBL QuantumONE calibration mic calibrate both ears?

    Yes, the calibration is done for both left and right ears

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  • How do I know that JBL QuantumSURROUND Sound is turned on from my headsets?

    You can check on the JBL QuantumENGINE Spatial Sound page or check whether the Spatial Sound slider on top is on

  • Does JBL QuantumENGINE software require internet connection to function?

    The JBL QuantumENGINE can run without internet connection, but it needs connection to download and install the software or firmware upgrades.

  • How do I uninstall JBL QuantumENGINE software?

    You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.

  • Xbox Information

     All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

    Please note: JBL QuantumENGINE is only available on PC.
     

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  • Does JBL QuantumENGINE also support 32 bit Windows?

    No, the JBL QuantumENGINE only supports 64 bit Windows.

  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

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  • How does JBL QuantumSURROUND virtualization technology process my sound?

    JBL QuantumSURROUND takes up to 8 channels of audio, and recreates a multi-channel setup—including overhead channels—as measured inside one of JBL’s listening rooms. You’ll hear the multi-channel mix as if you’re right in the middle of the game.

  • You cant hear your teammates

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Chat, right-click, and select "Set as Default Commuication Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Chat device and make sure it is not muted or turned all the way down.

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    Troubleshooting
  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

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  • What can you do with JBL QuantumENGINE software?

    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.

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  • Preserving the Battery Life

    To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 

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  • Does JBL Quantum ONE provide mic monitoring (side tone) feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

  • Does it matter if my game output is 5.1 or 7.1?

    There’s potentially more detail and spatial resolution in a 7.1 channel setup—and the more detail, the better the experience. However, JBL QuantumSURROUND will still work well with 5.1 output.

  • Does JBL QuantumENGINE support x86 CPUs?

    No, the JBL QuantumENGINE only supports x64 CPU Architectures.

  • Why can't I hear audio from my headphones?

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Game, right-click, and select "Set as Default Device".  Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Game device and make sure it is not muted or turned all the way down.

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    Troubleshooting
  • How to update the headset

    You can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
    To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.

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  • Does the size of my head or height impact the performance of JBL QuantumSURROUND?

    How does the brain tell where a sound is coming from? The slight difference in the arrival time of a sound between two ears helps you understand the angle of the sound source from the head. Everyone hears a little differently based on their individual anatomy. This is why it’s important for the QuantumENGINE to know your height and head size—it adjusts to provide the most precise experience possible.

  • Why do I need to use the calibration microphone included with my JBL Quantum ONE?

    We believe the baseline performance of the QuantumSPHERE technology is cutting edge in terms of localization. The calibration feature improves upon this performance by calibrating the system to your individual anatomy.

  • Surround Channel Issues after 7.1 Setup

    After installing the JBL QuantumENGINE, and audio outputs are correctly set up, there is no output from; Center and Surround channels. You can run the Channel ID (7.1) test to confirm.
     In JBL QuantumENGINE, go to the Spatial Sound tab, press the “Channel Setup” just below the “Channel ID” test.

    2. Right click the Quantum Game-speaker output and select “Properties”.
    3. Make sure that box is checked at “Enable Audio Enhancements”

     

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    Connectivity
  • Microphone Sound or Distortion Issues

    Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

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    Troubleshooting
  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

  • What languages are supported by JBL QuantumENGINE?

    The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.

  • JBL QuantumENGINE Features

    You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

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  • How do I install JBL QuantumENGINE software?

    After downloading and activating the installer, you will need to accept the terms and conditions. After which the installation process is automatic.

  • Does the Quantum headphone support the Mic monitoring feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

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  • What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

    JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 

    JBL QuantumSPHERE 360 is only available with the JBL QuantumONE gaming headset.
     
  • How do I upgrade my JBL QuantumENGINE if there is a new version?

    You will need to navigate to the System section, and if the software button is highlighted with "Download Software", please click on the button. When the download is completed, you can click "install update" to install latest version. Make sure you restart your computer once the upgrade is finished to ensure all changes are applied.

  • Mic Monitoring Support

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • Does JBL Quantum ONE provide surround sound?

    The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com

  • How do I know if my software requires an update?

    You will get a notification or if you go to the System section, and the firmware button is highlighted with "Download Firmware", you can download and install the firmware.

  • Mic Monitoring (side tone) Support

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

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    Product information
  • Will JBL QuantumENGINE upscale 7.1 channel content?

    It will not upmix 7.1 as powered by the proprietary algorithm for the advanced surround sound. JBL uses binaural synthesis to use 1 virtual source per channel which leads to better precision.

  • Does JBL QuantumSURROUND work with every game?

    JBL QuantumSURROUND works with every game, but the experience is better when your game outputs in surround sound. If your game outputs only 2-channel audio, using JBL QuantumSURROUND will sound like a pair of studio monitors in front of you. You’ll be able to hear the reflections of the sound in the room, but as with any stereo setup, you won’t have any discrete sound sources behind you. With a full 7.1 mix, you’ll be able to hear and locate sounds behind and above you.

  • When I set RGB lighting on PC, and then play on console, will the RGB setting be remembered?

    Yes it will.

  • Hearing your own voice through the headphones (Sidetone feature)

    To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.

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    Troubleshooting
  • Why you can't hear your teammates

    Make sure JBL Quantum 800 is selected for PC.
    Volume issue Q800 - Part14.png />

    If you are connected to the PC via USB, check that the default device is selected under Control Panel --> Sound --> Playback.
    Select JBL Quantum 800, right-click and "Set as default device".
      Volume-issue-Q800---Part2

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
    Check that your headset's GAME-CHAT balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumENGINE PC software.
      Volume issue Q800 - Part3.png 
    If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumENGINE software.
      Volume issue Q800 - Part4.png 
    Or you can turn it off by short pressing on the Smart Ambient button on the headset.
      Volume issue Q800 - Part5.png 

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    Troubleshooting
  • Game-Chat Balance Support

    For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
    To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

    For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

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  • Beyond gaming, how can I use JBL QuantumSURROUND?

    JBL QuantumSURROUND technology can be used with any type of multi-channel audio content. For example: Netflix content, Blu-ray, and music mixed in 5.1 or 7.1 surround.

  • Do you have a list of all games with surround sound?

    Check out a list of games with surround sound: https://satsun.org/audio/

  • How do I upgrade my headset's firmware?

    • Navigate to the System section
    • Click 'Check for update' on the Firmware button
    • If the Firmware button is highlighted with Download Firmware, please click on the button
    • When the download is completed, you can click install update to install the latest firmware
  • How do I get the best surround experience with each game?

    Every game has different audio output options and different ways the audio was designed. Some games make better use of multi-channel setups than others. We recommend you experiment with settings in the JBL QuantumENGINE to find the best match for your unique gaming style.

  • How do I know if a game has surround sound output?

    This changes from game to game, but most games have an “Audio Settings” section where you can adjust your game’s audio settings. Check the game’s official website for more information.

  • Noise Cancelling feature not working while playing on PS4

    If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0. 

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    Troubleshooting
  • The audio is not centered to my monitor, what should I do?

    You can either press the recenter button on the headset or on QuantumENGINE. Ensure that your head is perpendicular to the monitor before pressing the recentering button.

  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

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    Product information
  • How can I work with RGB lighting properly with JBL QuantumENGINE?

    Any changes you make on the Lighting page will be immediately reflected on your headset.

  • What else can I do with the QuantumENGINE?

    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.

  • Does my EQ have any impact on the JBL QuantumSURROUND/localization/positioning?

    In general, EQ shouldn’t affect localization — except in the case of the EQ being used very strongly.

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