Sport
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aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!JBL Free: Sweat ProofThe JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.Was this helpful? Thank you for your feedback!JBL Headphones App Support - Model not Supported
These headphones are not supported by the JBL Headphones app.
Was this helpful? Thank you for your feedback!How do I reset the Endurance Series Headphones?For all models except Endurance Peak:
Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
Note that resetting the Dive will not erase music contained in the MP3 memory.
Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.
Endurance Run 2 Wireless reset: Disconnect the earbuds from the paired source device and then press and hold the volume(+) & volume(-) buttons simultaneously for 5 seconds.Was this helpful? Thank you for your feedback! -
How to Factory Reset True Wireless Stereo EarbudsDouble-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off).
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.Was this helpful? Thank you for your feedback! -
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What size of enhancers come on this model?The standard size that comes on all Endurance Series models is the size 5. There are other sizes 6, 7, and 8 available on the yurbuds accessories and enhancers page that you can purchase for $10. Shipping and Handling is included.Was this helpful? Thank you for your feedback!
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How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Voice Assistant Headphone ConnectionIf you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.
https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!How do I prevent damage to my USB charging sockets for my headphones?There are several easy ways to prevent damage to your headphones, and please follow the steps below.
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If the USB port has a cover, please always have it covered, except when charging.
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Always be sure the USB port and connector are dry before connecting to charge.
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Do not allow any oils, stains, sweat, or corrosive materials to contact the charging port. It will eventually damage the port.
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Do not damage or block the USB port. For example, do not force it in if you have trouble inserting the USB connector into the port. Instead, examine the port and remove foreign substances that might be inside or blocking the port.
Was this helpful? Thank you for your feedback! -
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UA Flash: Reset ProcedureTo reset, Long press the (Right) button for 2s when the earbuds in the case, the blue LED will flash once to indicate reset is done.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!TalkThru TechnologyTo activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.Was this helpful? Thank you for your feedback!UA Flash: Controlling MusicTo pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.Was this helpful? Thank you for your feedback!
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How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!Endurance Series Headphones: Apt XThe Endurance headphones do not support Apt X or AAC audio codecs.Was this helpful? Thank you for your feedback! -
UA React Headphones: Charging InformationAs the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!UA React Headphones: Power On and Pair InformationLocate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.Was this helpful? Thank you for your feedback!UA React Headphones: TalkThru Technology InformationTalkThru Technology allows you to clearly hear others for quick conversations without removing your UA React headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.Was this helpful? Thank you for your feedback!
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UA Pivot Headphones: Fit and Sizing InformationThe UA Pivot headphones comes with 3 different ear tips and enhancers to ensure the best fit!Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!UA Pivot Headphones: Track ControlTo skip tracks forward, press and hold the volume + for 2 seconds. To skip tracks backward, press and hold the volume - for 2 seconds. To pause/play the track, press the center button for 2 seconds.Was this helpful? Thank you for your feedback!UA Pivot Headphones: Waterproof InformationYes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.Was this helpful? Thank you for your feedback!
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How do you skip tracks on the UA train headphones?Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.Was this helpful? Thank you for your feedback!How do I know if the headphones are fully charged on the UA Train headphones?As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.Was this helpful? Thank you for your feedback!Do the UA Train headphones support AptX low latency?No. UA Train does not support AptX™ and AptX HD™ audio codecs.Was this helpful? Thank you for your feedback!Does the US Train feature an audio cable?Yes. The UA Train features a detachable audio cable with a one button remote. (Please note: you cannot use bluetooth or TalkThru when using the cable connection.)Was this helpful? Thank you for your feedback!
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How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Can the Endurance Series be connected to more than one device at a time?The headphones can pair to multiple devices but can only be connected to one device at a time.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Can the Endurance Series be connected to more than one device at a time?The headphones can pair to multiple devices but can only be connected to one device at a time.Was this helpful? Thank you for your feedback!aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Can the Endurance Series be connected to more than one device at a time?The headphones can pair to multiple devices but can only be connected to one device at a time.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!Endurance Series Headphones: Volume ControlTo control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.Was this helpful? Thank you for your feedback! -
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How many ear tip sizes come inside the box of the UA Sport Wireless Flex?The UA Sport Wireless Flex has size 3 (wingless) and the larger size 5 (winged). It also features three sizes of the small, medium, large inner ear tips. The unit comes with the size 5 Medium in ear tip on the unit out of the box.Was this helpful? Thank you for your feedback!How does the LED light on the neckband of the UA Sport Wireless Flex work?Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.Was this helpful? Thank you for your feedback!Does the UA Sport Wireless Flex feature volume control?Yes. You have the ability to control the volume which is located on the RIGHT arm of the neckband.Was this helpful? Thank you for your feedback!UA Sport Flex Headphones: Pairing InformationPress and hold the circle power button for 3-5 seconds. This will be located on the LEFT arm of the neckband. We recommend having one or both ear tips in your ear to listen to the audio commands. Continue to press and hold until you hear the audible voice stating, “powering on.” If this is your first time powering on the headphones it will automatically go into pairing mode in which you will hear the audio voice prompt stating “looking for device”. Make sure that the device you are attempting to connect to is in the Bluetooth search mode and within range. UA | JBL Flex should appear on your device within 3-8 seconds. Once you choose this option on your discoverable devices, it will connect and the voice prompt will state “Connected. “ To power off the headphones, press and hold the circle power button for 2-3 seconds or until you hear the audible voice state, “Powering Off”Was this helpful? Thank you for your feedback!
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How Do You Change the Enhancers (rubber tips)?There are 5 sizes of fit enhancers that come with the UA Sport Wireless: (4,5,6,7 & 8). Size 7 on the earbuds and (4,5,6 & 8) labeled on the black poly bags. There are three sizes of ear tips that come with the UA Sport Wireless: small, medium & large. Size medium on the earbuds. Size small and large in the black poly bag. The first time you change the enhancers the material might feel a little stiff. Please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. To change sizes, remove both the pre-installed ear tip and fit enhancer, starting with the ear tip. When removing the parts, always grab from the base and be careful not to rip the rubber material. Based on your initial experience, identify which size combination may be a better fit. Each size should be clearly labeled in an individual baggy inside your original packaging or you can find the size of the fit enhancers on the inside with a raised stamp marked with either ‘R’ for Right or ‘L’ for Left along with the numbered size. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. First, align the sound tunnel of the headphone with the hole in the fit enhancer and gently pull the outer edge of the adapter over the edge of the speaker. Next, align the inner grooves of the ear tip with the grooves in the sound tunnel and gently push the ear tip into position. Try a variety of combinations between the enhancers and ear tips to find the best combination, providing comfort, superior sound quality and secure fit. If you’re still having trouble finding the best fit, please contact customer service at jbl.com/contactusWas this helpful? Thank you for your feedback!What Devices are Compatible with my UA Sport Wireless Headphones?Any device that has Bluetooth capabilities and supports A2DP stereo audio streaming will be compatible with the Under Armour Sport Wireless headphonesWas this helpful? Thank you for your feedback!How do I get a secure fit with the UA Sport Wireless?First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional earbuds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit enhancer and large ear tip comes pre-installed on the headphone. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size.Was this helpful? Thank you for your feedback!How do I connect my UA BT headphones to a different device?To pair a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, “looking for device”. You should see UA BT Wireless pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”Was this helpful? Thank you for your feedback!
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Can you take calls on the Inspire 500?Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.Was this helpful? Thank you for your feedback!Are there additional sized ear tips available for the Inspire 500 for Women?Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.Was this helpful? Thank you for your feedback!Does the Inspire 500 feature volume control?Yes, the Inspire 500 features a 3 button mic that features, pause/play, track and volume control.Was this helpful? Thank you for your feedback!How do I power on and pair the Inspire 500 headphones?To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “Powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.Was this helpful? Thank you for your feedback!
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Are additional sized enhancers available?Yes. If neither the size 5 or size 7 enhancers provide a secure fit, our customer care team can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.Was this helpful? Thank you for your feedback!How do I redeem my 1-Year Premium Membership to MapMyFitness?Instructions are located on the back of the “Find Your Fit” insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyfitness.com/promo/UAWireless. If you are not a MMF Member you will need to register on the website before you can redeem your Access Code. If you are already a MMF Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMF Member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code.Was this helpful? Thank you for your feedback!How do I change the enhancers?To remove the enhancer, pinch the edge opposite of the sound tunnel between your thumb and forefinger and firmly pull up and off the ear bud. Replacement enhancers are specific to the left and right ear bud. An (L) or (R) and size indicator is located on the inside of the enhancer. When changing the enhancers, you must place the right enhancer on the right ear bud and the left enhancer on the left ear bud. Firmly grasp the earbud with one hand and align the sound tunnel of the enhancer with your other hand and stretch the enhancer up and over the top of the red earbud. Check the alignment of the sound tunnel to insure best sound performance. If sound is muffled or weak, check and rotate sound tunnel. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. - If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.Was this helpful? Thank you for your feedback!What is the Bluetooth Range?The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.Was this helpful? Thank you for your feedback!
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Does this headphone have a microphone?The Inspire 100 series does not feature a microphone.Was this helpful? Thank you for your feedback!
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