JBL Club Pro+ TWS

If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App. Step 1   Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.Once set up is complete, you will see the below screen: Step 2 PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.

If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. You can reactivate the headphones by pressing or touching the outside earbud itself.Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.  

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.Repeat until the contact points are visibly clean, and charging should work as designed.Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.This procedure can be performed on all TWS earphones and cases.

Visit the App Store and download the ‘Amazon Alexa’ App.  Click the Plus(+) button on the top right of the screen.Then select ‘Add Device‘.Select headphones from the list and then choose your Headphones from the list of available devices.Follow the rest of the instructions in the Alexa App to complete the setup.

This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your deviceAlways get the latest driver version available for your Computer/PC/Laptop.To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 

After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.  Things to try “What’s the weather?”Play Niall HoranPlay NPR on iHeartRadioSet a timer for 5 minutesWhat new skills do you have? Stop Alexa when she talksWhile Alexa is talking, press and release the Action button then say “Stop”.For more information and things to try with Alexa, visit: www.amazon.com/alexadevices

Visit your App store to download the ‘Google Assistant’ App.After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App. Step 1   Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.Once set up is complete, you will see the below screen: Step 2 PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also. 

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

The True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.  With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out. In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults.TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

This headphone is supported by the My JBL Headphones App.

To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.* LocationLive 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.

Some of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.See the release notes for app version 4.10.9 below:- Adding support for TOUR PRO+ TWS and TOUR ONE Global version- Removing expired DJ’s signatures

After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphonesGet your notificationsDouble-tap the Action button.Stop your Google AssistantTouch the Action button.Reply to the message (where available)After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones 

The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order. Forget/unpair the headphones on your device.Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.Pair the headphones to your device and see if this resolves the problem.If manual pairing does not fix the problem, forget/unpair the headphones on your device again.Initiate a Product Reset to reset the earbud’s Bluetooth connection. Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices againFollow the Product Reset instructions in your Owner's Manual/Quick Start Guide.Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.Pair the buds to your Source Device.

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.You can change the default assistant in the ‘My JBL Headphones’ app: Open the My JBL Headphones app on your device.Select the headphones you are connected too.Go to Settings by clicking the symbol in the top right corner.Select Voice Assistant.Now you can select your preferred voice assistant. Your headphones may restart after switching Voice Assistant.

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.

This headphone is supported by the My JBL Headphones App.