JBL Tune 120TWS
|Ear tip material||Silicon|
|Driver size (mm)||5.8|
|Driver sensitivity at 1kHz/1mW (dB)||96|
|Dynamic frequency response range (Hz)||20Hz – 20kHz|
|Number of drivers per ear||1|
|Charging Case Weight (oz)||2.1|
|Earpiece Weight (oz)||0.5|
|Charging Case Weight (g)||60.1|
|Earpiece Weight (g)||13.6|
Control Connect Specifications
|Bluetooth profiles||A2DP 1.3 AVRCP 1.5 HFP 1.6|
|Bluetooth frequency||2.402 GHz - 2.480 GHz|
|Bluetooth transmitted modulation||GFSK, π/4DQPSK, 8DPSK|
|Bluetooth transmitter power||0 - 12dbm|
Documents & Downloads
Quick Start Guide
What’s in the Box
- 1 x JBL Tune 120TWS
- 1 x Charging cable
- 3 x Sizes of eartips (S, M, L)
- 1 x Charging Case
- 1 x Quick Start Guide / Safety Sheet (S/i)
- 1 x Warranty / Warning (W/!)
FAQs & How-Tos
How to avoid Bluetooth interference/interruptions:
Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.
Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.
Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.
Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
Pairing issues with a Smartphone or Tablet:
First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
"Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.
Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.
If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.
Pairing issues with a Computer or PC:
- Check that the PC/Laptop supports Bluetooth, and that Bluetooth is turned on
- Put the audio device in pairing mode
- Put the PC in Pairing mode
- Select the audio device from the list shown
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:
A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
If you come across a prompt with: "Please Enter Pincode", the default pin-codes are often 0000 or 1234 - but if this does not work then the drivers on the PC will need to be updated from the manufacturer's website
What is Bluetooth technology?
Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
Our Bluetooth devices typically supports up to 10 meter distance from the source device.
Explaining the different Bluetooth profiles used in our devices:
Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:
A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.
AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.
HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.
HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.
Note for HSP and HFP:
You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).
Multipoint Connectivity InformationThese headphones do not support Multipoint Connectivity, which means that they can only be connected to one Bluetooth device at a time.
aptX Audio Codec SupportThis headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
How to Turn off your TWS Headphones
1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).
My JBL Headphone App Support
This headphone is not supported by the My JBL Headphone app.
Is Volume Control Supported?
This headphone does not feature volume control. You must manually control volume from your device.
Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
Cleaning Instructions for Re-establishing ChargingIt is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.
If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
Repeat until the contact points are visibly clean, and charging should work as designed.
Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.
How to Factory Reset True Wireless Stereo Headphones
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
Re-establishing Volume Levels/Balance between EarbudsAs with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.
If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.
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