JBL Reflect Contour 2

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The red charge light turns off when charging has finished.

When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.

The Reflect Contour BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Reflect Contour headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

Yes, this headphone features a three button microphone that features volume control, track control, and can receive phone calls.

With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
Your headphones are now reset to factory status.