JBL Live 300TWS

Own your space. Stay connected to your music and your world with JBL LIVE 300TWS in-ear headphones. True wireless and free from wires for ultimate freedom, with incredible JBL Signature Sound. Tune in or out with noise control, stay alert to your surroundings with Ambient Aware or use TalkThru to chat with friends, all without removing your headphones. Voice Assistant, hands-free calling, volume and noise control are all accessible via the touch controls for extra convenience. Speed charge gives you a boost fast, so you will never be without your music. Choose from a range of colors to find your perfect pair. Small in size, not power.

Product Specifications

General Specifications

Bluetooth version 5.0
Ear tip material Silicon
Driver size (mm) 5.6

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 95
Dynamic frequency response range (Hz) 20 Hz – 20 kHz
Impedance (ohms) 16
Number of drivers per ear 1

Dimension Specifications

Charging Case Weight (oz) 1.9
Earpiece Weight (oz) 0.5

Control Connect Specifications

Bluetooth profiles A2DP 1.3, AVRCP 1.5, HFP 1.6
Bluetooth frequency 2.402 GHz – 2.480 GHz
Bluetooth transmitted modulation GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power 0 - 13dbm
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL LIVE 300TWS earpieces
  • 1 x S, M, L sized ear tips
  • 1 x SS, S, M, L sized wingfin enhancers
  • 1 x USB-C charging cable
  • 1 x Charging case
  • 1 x Warranty / Warning (W / !)
  • 1 x QSG / Safety Sheet (S / i)
JBL Live 300TWS - What's in the Box

FAQs & How-Tos

  • How to connect your headphones to the Google Assistant for iOS devices

    Visit your App store to download the ‘Google Assistant’ App.

    After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

    Step 1

      Set up Google Assistant #1.png
    Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
    Once set up is complete, you will see the below screen:

    Step 2

    Set up Google Assistant #2.png

    PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
      Set up Google Assistant #3.png
    Set up Google Assistant #4.png

    Category:

    Product information
  • How to switch between voice assistants using the My JBL Headphone app

    The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.

    Switching between voice assistant #1.png

    You can change the default assistant in the ‘My JBL Headphones’ app:
    1. Open the My JBL Headphones app on your device.
    2. Select the headphones you are connected too.
    3. Go to Settings by clicking the symbol in the top right corner.
    4. Select Voice Assistant.
    5. Now you can select your preferred voice assistant.
    Switching between voice assistant #2.png

    Your headphones may restart after switching Voice Assistant.

    Category:

    Product information
  • Multipoint Connectivity Information

    This headphone does not support Multipoint Connectivity which means that it  can only be connected to one Bluetooth device at a time. 

    Category:

    Product information
  • My JBL Headphones App Support

    This headphone is supported by the My JBL Headphones App.
  • How to Perform a Hardware Reset

    To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
    * Location
    Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
    Live Free NC+/Reflect Mini NC TWS: On the back of the charging case, next to the USB-C port.
    Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.
  • Bluetooth Troubleshooting

    How to avoid Bluetooth interference/interruptions:
    Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.
    Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.
    Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
    Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
    Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.
    Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Pairing issues with a Smartphone or Tablet:
    First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
    "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.
    Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.
    If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
    Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
    Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
    You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.

    Pairing issues with a Computer or PC:
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
    The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:
    A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
    AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
    Always get the latest driver version available for your Computer/PC/Laptop.
    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
    The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error messages (such as having to enter a PIN code), or pairing not working.

    What is Bluetooth technology?
    Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
    Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
    Our Bluetooth devices typically supports up to 10 meter distance from the source device.

    Explaining the different Bluetooth profiles used in our devices:
    Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:

    A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.
    AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.
    HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.
    HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.

    Note for HSP and HFP:
    You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).

  • How to Re-establish Advanced Swipe Controls Functionality

    To re-establish the functionality of the Advanced Swipe Controls (details in the image below), first update the My JBL Headphones app in the Google Play/App Store.
    After the installation is completed, pair the earbuds to your phone/tablet through Bluetooth and open the app.
    The earbuds will be detected and displayed in the app and you should see that a Firmware update is available.

    L300TWSFAQ.png
    Note: Advanced touch controls are deactivated by default, in the My JBL Headphones app go to Settings Settings.png once your earbuds are displayed, then select Gestures and enable Advanced Swipe Controls. You can now select each function and assign it to a specific gesture.

    HPAPPSW1.png HPAPPSW2.png
    HPAPPSWIPE1.png HPAPPSWIPE2.png
     

    Category:

    Troubleshooting
  • Left Ear No Longer Connecting

    If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
    Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
    This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

    If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


    The right pod is the primary, which is connected to your source, usually a smartphone.
    The left pod is the secondary, which connects to the right pod.
     

    Category:

    Connectivity
  • How to use Amazon Alexa with your headphones

    After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
      Trigger Alexa #2 FAQ.png

    Things to try
    • “What’s the weather?”
    • Play Niall Horan
    • Play NPR on iHeartRadio
    • Set a timer for 5 minutes
    • What new skills do you have?
    Stop Alexa when she talks
    While Alexa is talking, press and release the Action button then say “Stop”.

    For more information and things to try with Alexa, visit: www.amazon.com/alexadevices

    Category:

    Getting started
  • How to connect your headphones to the Amazon Alexa for Android and iOS devices

    Visit the App Store and download the ‘Amazon Alexa’ App.

      Set up Amazon Alexa #1.png
    1. Click the Plus(+) button on the top right of the screen.
    2. Then select ‘Add Device‘.
    3. Select headphones from the list and then choose your Headphones from the list of available devices.
    4. Follow the rest of the instructions in the Alexa App to complete the setup.

    Category:

    Product information
  • Standby Mode Information

    If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. 
    You can reactivate the headphones by pressing or touching the outside earbud itself.
    Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. 

    It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the S
    tandby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
     

    Category:

    Product information
  • How to connect your headphones to the Google Assistant for Android devices

    If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

    After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

    Step 1

      Set up Google Assistant #5.png
    Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
    Once set up is complete, you will see the below screen:

    Step 2

    Set up Google Assistant #2.png

    PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
    Set up Google Assistant #3.png
    Set up Google Assistant #4.png

    Category:

    Product information
  • How to use Google Assistant with your headphones

    After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
    Trigger Google - #1 FAQ.png
    Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

    Get your notifications
    Double-tap the Action button.

    Stop your Google Assistant
    Touch the Action button.

    Reply to the message (where available)
    After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

    For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

     

    Category:

    Getting started
  • Trouble accessing the Google Assistant or Amazon Alexa on your Headphone

    First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

    Category:

    Getting started
  • How to Factory Reset True Wireless Stereo Earbuds

    Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
    This restores the earbuds to the factory defaults.
    TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
    It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

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