JBL E65BTNC
The JBL E65BTNC headphones combine eye catching design and premium materials to deliver the world-renowned JBL Signature Sound with wireless convenience and superior active noise cancelling capabilities. With a soft, comfortable fabric headband and angled, form fitting, ear cushions for longer, more enjoyable and immersive listening sessions, the JBL E65BTNC headphones provide active noise-cancelling for both wired and wireless mode. They also provide up to 24 hours of battery life in Bluetooth mode (15 hours max in Bluetooth and noise cancelling mode) and can be completely recharged in just two hours. Multi-tasking is made easy as the JBL E65BTNC headphones will seamlessly switch between two devices ensuring that you never miss a call while enjoying your favorite playlist or watching a movie. In addition, you will also enjoy a detachable, tangle free fabric cord with one button remote, 3 different color options and a flat folding design for easy transportation.
Product Specifications
General Specifications
| Driver size (mm) | 40.0 |
|---|
Audio Specifications
| Driver sensitivity at 1kHz/1mW (dB) | 95dB |
|---|---|
| Dynamic frequency response range (Hz) | 20 Hz - 20 kHz |
| Impedance (ohms) | 32.0 |
| Number of drivers per ear | 1.0 |
Dimension Specifications
| Headphone cable length (cm) | 133.4 |
|---|---|
| Headphone cable length (ft) | 4.4 |
| Weight (g) | 258.0 |
| Weight (oz) | 9,1 |
Control Connect Specifications
| Bluetooth profiles | HFP v1.6, HSP v1.2, A2DP v1.2, AVRCP v1.4 |
|---|---|
| Bluetooth frequency | 2.402GHz-2.48GHz |
| Bluetooth transmitted modulation | GFSK,π/4DQPSK, 8DPSK |
| Bluetooth transmitter power | 0-4 dbm |
| Bluetooth version | 4.1 |
Documents & Downloads
Spec Sheets
Quick Start Guide
Gallery
Videos
What’s in the Box
- 1 x Pair of E65BTNC headphones
- 1 x Detachable Cable
- 1 x Charging Cable
- 1 x Quick Start Guide
- 1 x Warning Card
- 1 x Warranty Card
- 1 x Safety sheet
FAQs & How-Tos
How to avoid Bluetooth Interference or Interruptions
• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
Was this helpful?
Thank you for your feedback!
How can I reset my JBL E65BTNC headphones?
With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds.
The LED blinks slowly for about two seconds, and now you have reset to factory settings.
Was this helpful?
Thank you for your feedback!
Are the materials used in the E65BTNC/JBL DUETNC non-leather?
Yes. Our E series/Duet headphones are made with synthetic protein leather.
Was this helpful?
Thank you for your feedback!
How Do I Power On and Pair the E65BTNC?
Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.
If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
Was this helpful?
Thank you for your feedback!
aptX Audio Codec Support
This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
Was this helpful?
Thank you for your feedback!
Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
Was this helpful?
Thank you for your feedback!
Can I connect to multiple devices on the E65BTNC?
Yes. The E65BTNC headphones have the ability to pair and connect to two devices at the same time.
Was this helpful?
Thank you for your feedback!
How do you turn on and off the Noise Cancellation feature on the E65BTNC?
The E65BTNC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.
Was this helpful?
Thank you for your feedback!
Waterproof Information
This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
Was this helpful?
Thank you for your feedback!
Can I listen to music while charging my E65BTNC?
Yes, but only via cabled connection.
When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
Was this helpful?
Thank you for your feedback!
Can I use my E65BTNC as a noise-cancelling headset without music?
Yes, you do not need to have music playing to keep the noise cancelling switched on.
There may be a slight residual hiss from the NC system, which would usually be masked by music, but there will still be a significant reduction of external noise.
Was this helpful?
Thank you for your feedback!
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Was this helpful?
Thank you for your feedback!
Can’t find what you’re looking for?
Call Us
Talk to a support agent
Call us now at:
(800) 336-4525
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat With Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Ask a Product Expert
Our team of JBL Product Experts are ready to help with your questions about our products including features, set-up and troubleshooting.
For order issues, refunds or warranty inquiries, please call or chat with us instead.
Always Available.