JBL Tour Pro+ TWS - Black - True wireless noise-cancelling earbuds - Hero JBL Tour Pro+ TWS - Black - True wireless noise-cancelling earbuds - Front JBL Tour Pro+ TWS - Black - True wireless noise-cancelling earbuds - Back
JBL Tour Pro+ TWS - Black - True wireless noise-cancelling earbuds - Hero

JBL Tour Pro+ TWS

Own your day with JBL Tour Pro+ TWS powered by JBL Pro Sound. Boasting 32 hours of wirelessly rechargeable battery life and a compatible app for ultimate customization, these sleek in-ear headphones keep you inspired and engaged with Adaptive Noise Cancelling technology and Smart Ambient to control the sounds around you. From the moment you open the case, you'll immediately enjoy smart features created to boost your productivity and unrivaled comfort fit. 3-mic technology ensures high-quality calls even in noisy or windy environments. You'll be ready to get down to business or cut loose wherever your adventures may lead.

Product Specifications

General Specifications

Bluetooth version 5.0
Ear tip material Silicon
Driver size (mm) 6.8

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 100
Dynamic frequency response range (Hz) 10Hz - 20kHz
Impedance (ohms) 16
Number of drivers per ear 1

Dimension Specifications

Charging Case Weight (oz) 2
Earpiece Weight (oz) 0.5

Control Connect Specifications

Bluetooth profiles A2DP V1.3 AVRCP V1.6 HFP V1.7
Bluetooth frequency 2.4 GHz – 2.4835 GHz
Bluetooth transmitted modulation GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power 0 - 12dbm
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Tour Pro+ TWS headphones
  • 1 x Type-C USB charging cable
  • 1 x Charging case
  • 1 x 5 sizes of ear tips
  • 1 x 2 sizes of stabilizers
  • 1 x Warranty / Warning (W / !)
  • 1 x product QSG/ 1x Google Assistant set up guide/ 1x Amazon Alexa set up guide/ Safety Sheet (S / i)
JBL Tour Pro+ TWS - What's in the Box

FAQs & How-Tos

  • Silent Now Information

    The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
     

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    Product information
  • My JBL Headphones App - Available DJ Signatures

    Some of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.

    See the release notes for app version 4.10.9 below:
    - Adding support for TOUR PRO+ TWS and TOUR ONE Global version
    - Removing expired DJ’s signatures
  • SilentNow and My Alarm Feature

    The JBL TOUR range helps you create an ideal world where you can entirely focus on your tasks.
    With the JBL Tour One and Tour Pro+ TWS, you can get silent moments with SilentNow. Noise Cancelling is activated without Bluetooth, just by pressing a dedicated button on the headphones (or tapping the earbud) or controlling via the My JBL Headphones app. It also helps you save battery time.
    Or get help in waking up with My Alarm, which allows sleep and wake times to be set and is controlled ​via the My JBL Headphones app. You can set a sleep and wake timer to gradually lower the volume of the headphones for sleep, switch into SilentNow mode for a specific amount of time and then wake you up at a specified time.

      Sleep now.png Sleep now 2.png Sleep now #3.png

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    Product information
  • How to connect your headphones to the Google Assistant for iOS devices

    Visit your App store to download the ‘Google Assistant’ App.

    After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

    Step 1

      Set up Google Assistant #1.png
    Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
    Once set up is complete, you will see the below screen:

    Step 2

    Set up Google Assistant #2.png

    PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
      Set up Google Assistant #3.png
    Set up Google Assistant #4.png

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    Product information
  • How to switch between voice assistants using the My JBL Headphone app

    The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.

    Switching between voice assistant #1.png

    You can change the default assistant in the ‘My JBL Headphones’ app:
    1. Open the My JBL Headphones app on your device.
    2. Select the headphones you are connected too.
    3. Go to Settings by clicking the symbol in the top right corner.
    4. Select Voice Assistant.
    5. Now you can select your preferred voice assistant.
    Switching between voice assistant #2.png

    Your headphones may restart after switching Voice Assistant.

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    Product information
  • Smart Audio & Video mode feature

    By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
    Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.


      Smart audio mode - JBL app.jpg

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    Product information
  • The Noise Cancellation we are using in our JBL TOUR Series

    True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

    If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.


    Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
    The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.

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    Product information
  • My JBL Headphones App Support

    This headphone is supported by the My JBL Headphones App.
  • Microphone Placement

    Below you can see the placements of the microphones on some of our headphone models:

    Live Pro+ TWS
    JBL_Live Pro  TWS_Product Image_ XRay with call-out.jpg

    Tour Pro+ TWS
    JBL_TOUR PRO _Product Image_XRay_Callout.png JBL_TOUR PRO _Product Image_XRay_Callout_2.png

    Tour One
    JBL_Tour One Enhanced Media_4-mic.png
  • How to use Amazon Alexa with your headphones

    After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
      Trigger Alexa #2 FAQ.png

    Things to try
    • “What’s the weather?”
    • Play Niall Horan
    • Play NPR on iHeartRadio
    • Set a timer for 5 minutes
    • What new skills do you have?
    Stop Alexa when she talks
    While Alexa is talking, press and release the Action button then say “Stop”.

    For more information and things to try with Alexa, visit: www.amazon.com/alexadevices

    Category:

    Getting started
  • How to connect your headphones to the Amazon Alexa for Android and iOS devices

    Visit the App Store and download the ‘Amazon Alexa’ App.

      Set up Amazon Alexa #1.png
    1. Click the Plus(+) button on the top right of the screen.
    2. Then select ‘Add Device‘.
    3. Select headphones from the list and then choose your Headphones from the list of available devices.
    4. Follow the rest of the instructions in the Alexa App to complete the setup.

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    Product information
  • How to manually activate SilentNow Feature

    JBL TOUR ONE
    Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.


      Manually activating Silent NOW #1.png

    JBL TOUR PRO+ TWS
    Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

      Manually activating Silent NOW.png

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    Product information
  • Sweatproof Information (IPX4)

    This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

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    Product information
  • How to connect your headphones to the Google Assistant for Android devices

    If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

    After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

    Step 1

      Set up Google Assistant #5.png
    Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
    Once set up is complete, you will see the below screen:

    Step 2

    Set up Google Assistant #2.png

    PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
    Set up Google Assistant #3.png
    Set up Google Assistant #4.png

    Category:

    Product information
  • How to use Google Assistant with your headphones

    After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
    Trigger Google - #1 FAQ.png
    Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

    Get your notifications
    Double-tap the Action button.

    Stop your Google Assistant
    Touch the Action button.

    Reply to the message (where available)
    After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

    For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

     

    Category:

    Getting started
  • Trouble accessing the Google Assistant or Amazon Alexa on your Headphone

    First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

    Category:

    Getting started
  • How to Factory Reset True Wireless Stereo Earbuds

    Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
    This restores the earbuds to the factory defaults.
    TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
    It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

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