Support Overview / Headphones / JBL Soundgear Sense
JBL Soundgear Sense

JBL Soundgear Sense

True wireless open-ear headphones

Sold from 2023 until now

Getting started with your JBL Soundgear Sense

Getting started with your JBL Soundgear Sense

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Product Specifications

Driver size (mm)
16.2
Number of Microphones
4
Driver sensitivity at 1kHz/1mW (dB)
112
Dynamic frequency response range (Hz)
20 Hz – 20 kHz
Impedance (ohms)
32
Charging Case Weight (g)
69.5
Charging Case Weight (oz)
2.4
Earpiece Weight (g)
13.1
Earpiece Weight (oz)
0.46
Bluetooth profiles
HFP 1.8, A2DP 1.4, AVRCP 1.6.2
Bluetooth frequency
2.4 GHz - 2.4835 GHz
Bluetooth transmitted modulation
GFSK, π/4-DQPSK, 8DPSK
Bluetooth transmitter power
<10 dBm
Bluetooth version
5.3
Charging time (hours from empty)
2
Maximum play time (hours)
24
Maximum talk time (hours)
3.5
Bluetooth
Yes
Charging cable
Yes
Multi-point Connection
Yes
Voice Assistant integration
Yes
Built-in Microphone
Yes
Hands Free Call
Yes
JBL Headphone App
Yes
Multi-Point Connection
Yes
Rechargable battery
Yes
Secure Fit
Yes
Speed charge
Yes
Touch Control
Yes
Water Resistant
Yes
Wireless
Yes
IP Code
IP54

Hybrid open-ear headphones with detachable neckband

JBL Soundgear Sense true wireless open-ear headphones feature JBL OpenSound Technology with air conduction, which doesn't completely close off your ear canal, making them comfortable enough to wear for hours. Flexible earhooks rotate, so you can choose whether you want to focus on your music or calls, or let in more sound from the world around you. A detachable neckband provides an even more secure fit while you're working out, and an IP54 rating means that they can stand up to sweat—or even a light rainfall. Your voice will be crystal clear, even on a windy day, thanks to four voice mics. Customize how you use the intuitive touch controls on each earbud to handle your music and calls with the My JBL Headphones app. JBL Soundgear Sense is as adaptable as you are.

OpenSound technology in the JBL Soundgear Sense earbuds provides a natural sound experience, with almost zero sound leakage. Thanks to this innovation, the sound pressure is directed through waves towards the ears, and at the same time an opposite phase reduces sound dispersion. You enjoy your sound, while your privacy is protected. Also, the JBL Soundgear Sense rest on the curve of your ears without obstructing your ear canal, so that you can hear both your sound and the world around in full comfort.
Two smartly designed 16.2mm drivers - one per each earbud - feature a unique bass enhancing algorithm, providing an amazing no compromise sound experience with punchy bass and pure sound allowing you to enjoy every beat while hearing the world around you
For long-lasting fun, listen wirelessly for up to 6 hours and get another 18 from the charging case. If you're in a hurry, use the convenient Type-C USB cable—a quick 15-minute charge gives you 4 additional hours of music.
The JBL Soundgear Sense earbuds are rated IP54 dust proof and splash proof. So a gust of wind on a dusty trail or a quick summer shower won't even slow you down.
The adjustable earhooks offer comfort and stability for all-day use. Going for a run? The included neckband provides an even more secure fit so you won't lose an earbud while you're working out.
Flip open the case and your earbuds pair with your device automatically. Use both earbuds together or use either one individually, thanks to Dual Connect.
Your friends, family, and co-workers will hear every word you say—even if you're outside and it's windy.
Just touch the earbud to control your music, volume, and calls. Use the My JBL Headphones app to customize your touch controls.
The JBL Headphones App lets you enjoy your music your way. Customize your listening experience and the touch control gestures, find your earbuds and the Smart Audio & Video modes. Download the App for free and discover how much more you can do.

FAQs & How-Tos

6 results
  • Can my headphones be connected to two devices simultaneously?
    Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 
  • Can the Soundgear Sense earbuds be used for exercising or sports?

    Yes, the Soundgear Sense earbuds can be used for exercising like hiking and riding a bicycle, they have an IP54 rating. The headphones are also applicable for running and other sport exercising. The flexible ear hook design ensures they fit securely and comfortably in the ear to prevent them from falling out during activity. For an extra secure fit, you can use the optional neckband during rigorous exercise

  • How do the Soundgear Sense earbuds work?

    The Soundgear Sense earbuds use JBL OpenSound Technology to deliver rich, full-range sound, while minimizing what others nearby can hear. The earbuds sit outside the ear canal, resting securely on the natural curve of the ear and the precision-placed acoustic ports channel sound directly into the ears. The ear canal remains from any blockage, and this allows the user to still hear ambient sounds while listening to music or taking calls.

  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
  • SOUNDGEAR SENSE: Software Update Release Notes

    SOUNDGEAR SENSE

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  V 2.9.0

    Release Date: April 1, 2025

    Release Media: OTA (over the air) Update through JBL Headphone App

     

    What’s New

    1. Add support for Google Find My Device

    ------------------------------------------------------------------------

    Version:  V 2.3.0

    Release Date: May 14, 2024

    Release Media: OTA (over the air) Update through JBL Headphone App

     

    What’s New

    1. JBL Headphone app stability improvement

    ------------------------------------------------------------------------

    Version:  V 2.2.0

    Release Date: Decemeber 14, 2023

    Release Media: OTA (over the air) Update through JBL Headphone App

     

    What’s New

    1. Add Google Audio Switch support
    2. Update Bluetooth name to 'JBL Soundgear Sense'
    3. Stability and performance improvement
  • What is the wearing style of the Soundgear Sense?

    Soundgear Sense provides two wearing styles, either as regular TWS headphones with an ear hook for a secure fit, or as a neckband headphone with the optional detachable neckband. Both wearing styles offer the same open ear experience with rich, full-range sound, it is just a matter of your own preference or use case which wearing style you choose. 

Images & Videos

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  • JBL Soundgear Sense - Black - True wireless open-ear headphones - Front
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  • JBL Soundgear Sense - Black - True wireless open-ear headphones - Top
  • JBL Soundgear Sense - Black - True wireless open-ear headphones - Bottom
  • JBL Soundgear Sense - Black - True wireless open-ear headphones - Detailshot 1
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  • JBL Soundgear Sense - Black - True wireless open-ear headphones - Detailshot 11

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