Support Overview / Headphones / JBL Reflect Mini NC

JBL Reflect Mini NC - White - Waterproof true wireless Noise Cancelling sport earbuds - Hero

JBL Reflect Mini NC - White - Waterproof true wireless Noise Cancelling sport earbuds - Front

JBL Reflect Mini NC

Whether you’re into yoga, running or barre, JBL Reflect Mini NC true wireless sport earbuds are the perfect accessory for your athleisure lifestyle. Active Noise Cancelling lets you focus on your fitness goal with zero distractions, while Smart Ambient technology keeps you aware of your surroundings or lets you chat with a friend. Each in-ear connects immediately and independently, so you can take calls with either one and assign unique functions to left and right. With 21 hours of playtime, different reflective color choices and an IPX7 waterproof rating, they're the ultimate true wireless in-ear sport headphones.

Product Specifications

General Specifications

Bluetooth version	5.1
Ear tip material	Silicon
Driver size (mm)	6

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB)	97
Dynamic frequency response range (Hz)	20 Hz – 20 kHz
Impedance (ohms)	16
Number of drivers per ear	1

Dimension Specifications

Charging Case Weight (oz)	1.6
Earpiece Weight (oz)	0.5

Control Connect Specifications

Bluetooth profiles	A2DP V1.3, AVRCP V1.6, HFP V1.7
Bluetooth frequency	2.4 GHz – 2.4835 GHz
Bluetooth transmitted modulation	GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power	0 - 10dbm

Please consult the documents for in-depth specs

Documents & Downloads

Gallery

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Videos

What’s in the Box

1 x JBL Reflect Mini NC
1 x Charging cable type-C
3 x Sizes of ear tips
3 x Sizes Earfin Stabilizers
1 x Charging case
1 x Quick start guide / Safety Sheet (S/i)
1 x Warranty / Warning (W/!)

FAQs & How-Tos

How to Factory Reset True Wireless Stereo Earbuds

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off).
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

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How to use Google Assistant with your headphones

After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.

Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

Get your notifications
Double-tap the Action button.

Stop your Google Assistant
Touch the Action button.

Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

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Getting started

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How to use Amazon Alexa with your headphones
After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.

Things to try
- “What’s the weather?”
- Play Niall Horan
- Play NPR on iHeartRadio
- Set a timer for 5 minutes
- What new skills do you have?
Stop Alexa when she talks
While Alexa is talking, press and release the Action button then say “Stop”.

For more information and things to try with Alexa, visit: www.amazon.com/alexadevices
Category:
Getting started

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How to connect your headphones to the Google Assistant for Android devices

If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.
Step 1

Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:
Step 2

PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.

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Product information

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How to switch between voice assistants using the My JBL Headphone app
The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.

You can change the default assistant in the ‘My JBL Headphones’ app:
1. Open the My JBL Headphones app on your device.
2. Select the headphones you are connected too.
3. Go to Settings by clicking the symbol in the top right corner.
4. Select Voice Assistant.
5. Now you can select your preferred voice assistant.
Your headphones may restart after switching Voice Assistant.
Category:
Product information

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How to Turn off your TWS Headphones

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

Category:
Troubleshooting

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How to Perform a Hardware Reset

To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
* Location
Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
Live Free NC+/Reflect Mini NC TWS: On the back of the charging case, next to the USB-C port.
Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.

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How to connect your headphones to the Google Assistant for iOS devices

Visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.
Step 1

Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:
Step 2

PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.

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Product information

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Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

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How to connect your headphones to the Amazon Alexa for Android and iOS devices
Visit the App Store and download the ‘Amazon Alexa’ App.
1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.
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Trouble accessing the Google Assistant or Amazon Alexa on your Headphone

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

Category:
Getting started

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Standby Mode Information

If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case.
You can reactivate the headphones by pressing or touching the outside earbud itself.
Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again.

It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.

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Cleaning Instructions for Re-establishing Charging

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.

Category:
Troubleshooting

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Waterproof Information (IPX7)

This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

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My JBL Headphones App Support

This headphone is supported by the My JBL Headphones App.

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