JBL Quantum 800 - Black - Wireless over-ear performance PC gaming headset with Active Noise Cancelling and Bluetooth 5.0 - Hero JBL Quantum 800 - Black - Wireless over-ear performance PC gaming headset with Active Noise Cancelling and Bluetooth 5.0 - Detailshot 1 JBL Quantum 800 - Black - Wireless over-ear performance PC gaming headset with Active Noise Cancelling and Bluetooth 5.0 - Detailshot 2
JBL Quantum 800 - Black - Wireless over-ear performance PC gaming headset with Active Noise Cancelling and Bluetooth 5.0 - Hero

JBL Quantum 800

Stay one step ahead of the competition. The JBL Quantum 800 headset gives you the edge with accurate spatial audio positioning, lossless 2.4GHz, and Bluetooth dual-wireless capability, Active Noise Cancelling, memory-foam comfort, and up to 14-hour battery life. Designed for total immersion, JBL QuantumSOUND Signature gives you a true audio advantage in battle. The microphone delivers clear multiplayer interactions, with a DISCORD-certified game-chat system, also compatible with TeamSpeak, and more. An ergonomic design with leather-wrapped, memory foam cushions keeps you comfortable for hours. The JBL Quantum 800 headset helps you level up, whether you're a seasoned pro or new to the game.

Product Specifications

General Specifications

Bluetooth version 5.0
Driver size (mm) 50

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 95
Dynamic frequency response range (Hz) ["20 Hz - 40 kHz (Passive)", "20 Hz - 20 kHz (Active)"]
Impedance (ohms) 32
Passive Frequency Response 20 Hz – 40 kHz
Active Frequency Response 20 Hz – 20 kHz

Dimension Specifications

Weight (g) 410
Weight (oz) 14.5
Charging Cable Length (m) 1.5
Charging Cable Length (ft) 4.9
Ear Cup External Height (in) 3.8
Ear Cup External Width (in) 3.4
Ear Cup Internal Height (in) 2.4
Ear Cup Internal Width (in) 1.7
Ear Cup Depth (in) 1.1
Ear Cup External Height (cm) 9.7
Ear Cup External Width (cm) 8.7
Ear Cup Internal Height (cm) 6.2
Ear Cup Internal Width (cm) 4.2
Ear Cup Depth (cm) 2.7
Audio Cable Length (ft) 3.9
Audio Cable Length (m) 1.2

Control Connect Specifications

Bluetooth profiles A2DP 1.3, HFP 1.6
Bluetooth frequency 2.402 GHz - 2.480 GHz
Bluetooth transmitted modulation GFSK, /4π DQPSK, 8DPSK
Bluetooth transmitter power <9 dBm
Please consult the documents for in-depth specs

Documents & Downloads


What’s in the Box

  • 1 x JBL Quantum 800 headset
  • 1 x USB Charging Cable
  • 1 x 3.5 mm audio cable
  • 1 x USB wireless dongle
  • 1 x Windshield foam for microphone
  • 1 x Quick Start Guide
  • 1 x Warranty card
  • 1 x Safety Sheet
JBL Quantum 800 - What's in the Box

FAQs & How-Tos

  • No sound when playing or listening to music

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.


    Product information
  • Microphone Sound or Distortion Issues

    Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.


  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.


    Product information
  • The volume level on my headphones is very quiet

    If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.
  • How to clean your Quantum headphone

    You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.


  • What can you do with JBL QuantumENGINE software?

    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.


    Product information
  • How to switch between Active Noise Cancelling and TalkThru

    Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.


    Product information
  • Your Limited Warranty

    Your Quantum headphones come with a 1 Year Limited Warranty.
    You can request for an exchange during the warranty period here:


    Product information
  • Why you can't hear your teammates

    Make sure JBL Quantum 800 is selected for PC.
    Volume issue Q800 - Part14.png />

    If you are connected to the PC via USB, check that the default device is selected under Control Panel --> Sound --> Playback.
    Select JBL Quantum 800, right-click and "Set as default device".

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
    Check that your headset's GAME-CHAT balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumENGINE PC software.
      Volume issue Q800 - Part3.png 
    If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumENGINE software.
      Volume issue Q800 - Part4.png 
    Or you can turn it off by short pressing on the Smart Ambient button on the headset.
      Volume issue Q800 - Part5.png 


  • Non-removable microphone feature

    We've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.


    Product information
  • How to connect a Bluetooth device

    With a short press of the dedicated Bluetooth button on the underside of the right ear cup, it powered on and enter the pairing mode.


    Product information
  • Pairing Issues

    Try a manual pairing of the headset and the dongle.
    Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
    Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
    If the dongle can’t be manually paired either, please contact customer support.


  • Xbox Information

     All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

    Please note: JBL QuantumENGINE is only available on PC.


    Product information
  • The story behind our Quantum name

    We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements. 

  • Physical damage on headphones

    If your JBL Quantum headphone is under warranty, you can visit our Support Site at



    Product information
  • Can I use the JBL Quantum 800 in USB mode

    The JBL Quantum 800 can only be used via a 3.5mm, Bluetooth, or 2.4Ghz wireless connection.


    Product information
  • How to update the headset

    You can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
    To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.


    Product information
  • Quantum Engine: Software Update Release Notes


    Software Update Release Notes 

    Release Date: 1/21/21


    1. Welcome feature has been implemented.

    2. Surround Modes feature has been implemented.

    3. ANC/TT toggle has been implemented.

    4. The sidetone has been turned off by default for all models to avoid confusion.

    5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.

    6. Quantum 300 Mic Gain has been improved.

    7. Quantum 800 FW update reliability has been improved.

    8. Minor Bugs Fixed 




    Product information
  • PlayStation Information

    The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
     All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.

    Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 
  • Does the Quantum headphone support the Mic monitoring feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.


    Product information
  • How to use your Quantum wirelessly

    It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.


    Product information
  • Ear Pad Replacement Information

    The Quantum Earpads are removable and can be replaced. To order new ear pads, please contact JBL Customer Service for parts replacement support. 


    Product information
  • How to switch between Game and Chat balance

    Yes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.


    Product information
  • How RBG lighting work for console games

    JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

    *NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.



  • Using the Quantum headset while charging

    JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.


  • How to charge your Quantum headphone

    The battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio.


    Product information
  • Noise Cancelling feature not working while playing on PS4

    If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0. 


  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
    FLIP DOWN.png

    How to check your PC settings for the correct recording device
    1. Go to Control Panel
    Control panel.png
    2. Select Hardware and Sound
    Step 2.PNG
    3. Click on Sound
    Step 3.PNG
    3 Select  Recording
    Recording tap.jpg

    4. Make sure to select the proper recording device.

    1. Right-click on it Quantum headset.

      Set default communication device.jpg
    2. Now select "Set Default Device" or Select "Default Communication Device"

      Set default communication device 2.jpg

    5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties

    6. Choose Levels.
    Levels 1.jpg

    7. Adjust accordingly.
    Levels 2.jpg  


  • What's in the box

    Your JBL Quantum 600 and Quantum 800 includes the headset, a USB Type-A to C cable, 3.5mm cable, a wireless transmitter dongle, QSG l Warranty Card l Warning Card, and a microphone windshield.


    Product information
  • Replace Quantum Earpads

    Procedure for replacing JBL Quantum headphone earpads: 
    • There are 6 clips holding the earpad in place
    • Starting at the top, gently prise apart the earpad from the earcup
    • If you have a flat plastic prying tool, then you can gently push each of the pins in to release them
    • Don't use too much force and don't bend the earcup out (keep as flat as possible with the earcup)
    • The bottom clip can be a bit tight – don't force it, either use the prying tool or gently rock the earpad until the clip releases
    Earcup replacement.jpg
  • Hearing the difference between Stereo and Surround Sound

    Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND. 
    Please check out this video to assist you further!


    Product information
  • Preserving the Battery Life

    To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 


    Product information
  • Mic Monitoring Support

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • How to avoid WiFi interference for your headphone

    You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.





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