Return Products

Problems with your product?

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product.

Note that this offers applies only to products purchased via JBL.com; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

  1. Log in to your account by clicking Sign In
  2. After logging in click on My Orders and then Order Details
  3. Click Return for Refund and then select the item(s), that you wish to return

If you placed your order using Guest Checkout, you can initiate your return by:

  1. Click on Order Status ; enter your order number, last name and zip code.
  2. Your order will be displayed, and then Order Details
  3. Click Return for Refund and then select the item(s), that you wish to return

Can’t find what you’re looking for?

IMPORTANT NOTICE

Due to the worldwide COVID-19 pandemic, you may experience delays in responses from our Customer Support team.

We appreciate your patience.

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