JBL Quantum 350 Wireless - Black - Wireless PC gaming headset with detachable boom mic - Hero JBL Quantum 350 Wireless - Black - Wireless PC gaming headset with detachable boom mic - Front JBL Quantum 350 Wireless - Black - Wireless PC gaming headset with detachable boom mic - Back
JBL Quantum 350 Wireless - Black - Wireless PC gaming headset with detachable boom mic - Hero

JBL Quantum 350 Wireless

Ready to level up your gameplay? Meet the JBL Quantum 350 Wireless gaming headset. From the quietest footsteps to the loudest laser blasts, JBL’s QuantumSOUND Signature puts you in the center of every scene. No matter how crazy the action gets, the detachable, directional voice focus boom mic means other players can always hear you clearly. Lossless wireless, 22-hour battery life and lightweight memory foam ear cushions mean you’ll never miss a second of mayhem during even your longest gaming sessions. JBL QuantumENGINE PC software fine-tunes the sound for the ultimate competitive advantage. Your opponents won’t know what hit them.

Product Specifications

General Specifications

Driver size (mm) 40

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 115 dB SPL @1 kHz
Dynamic frequency response range (Hz) 20 Hz - 20 kHz
Impedance (ohms) 32
Active Frequency Response 20 Hz – 20 kHz

Dimension Specifications

Charging Cable Length (m) 1
Charging Cable Length (ft) 3.3
Ear Cup External Height (in) 4
Ear Cup External Width (in) 3.5
Ear Cup Internal Height (in) 2.4
Ear Cup Internal Width (in) 1.9
Ear Cup Depth (in) 1
Ear Cup External Height (cm) 10.2
Ear Cup External Width (cm) 8.9
Ear Cup Internal Height (cm) 6.1
Ear Cup Internal Width (cm) 4.9
Ear Cup Depth (cm) 2.5
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Quantum 350 Wireless headset
  • 1 x Type-C to Type-A cable
  • 1 x USB audio adapter
  • 1 x Windshield foam for boom microphone
  • 1 x Quick Start Guide
  • 1 x Warranty card
  • 1 x Safety Sheet
JBL Quantum 350 Wireless - What's in the Box

FAQs & How-Tos

Charge and play at the same time!
Yes, you can use the headset while charging!
Quantum Engine: Software Update Release Notes

QUANTUM ENGINE 

Software Update Release Notes 

Version 1.6.0.1053
Release Date: 1/21/21

 

  1. Welcome feature has been implemented.

  2. Surround Modes feature has been implemented.

  3. ANC/TT toggle has been implemented.

  4. The sidetone has been turned off by default for all models to avoid confusion.

  5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.

  6. Quantum 300 Mic Gain has been improved.

  7. Quantum 800 FW update reliability has been improved.

  8. Minor Bugs Fixed 

 


 
QUANTUM ENGINE: Software Update Release Notes
QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.11.0.1511
Release Date:  September 19, 2022
Release Media:  Website & Quantum ENGINE

What’s New
  1. Improved firmware stability upgrading process flow for the QUANTUM 910.

------------------------------------------------------------------------
------------------------------------------------------------------------


QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.11.0.1510
Release Date:  August 24, 2022
Release Media:  Website & Quantum ENGINE

What’s New
  1. Added support for the new QUANTUM 910 Wireless Headphones
  2. Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
Pairing Issues
Try a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
 
How to set up your microphone

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
FLIP DOWN.png


How to check your PC settings for the correct recording device
1. Go to Control Panel
Control panel.png
2. Select Hardware and Sound
Step 2.PNG
3. Click on Sound
Step 3.PNG
3 Select  Recording
Recording tap.jpg

4. Make sure to select the proper recording device.

  1. Right-click on it Quantum headset.

    Set default communication device.jpg
  2. Now select "Set Default Device" or Select "Default Communication Device"

    Set default communication device 2.jpg

5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
Properties.jpg

6. Choose Levels.
Levels 1.jpg

7. Adjust accordingly.
Levels 2.jpg  

Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
Volume issue Q800 - Part3.png

If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
Volume issue Q800 - Part4.png

Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
Volume issue Q800 - Part5.png

Which products are supported by the JBL QuantumENGINE software?
JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE
Xbox Information
 All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

Please note: JBL QuantumENGINE is only available on PC.
 
Using the USB Connection
The USB port is only for charging the JBL Quantum 350 Wireless.
Connect the dongle to use the 2.4GHz wireless connection.
Why are my headphones shown as “speakers” on Windows?

The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

Platform Compatibility
The JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:
  • PC
  • PlayStation
  • Mac
  • Nintendo Switch.
How to avoid WiFi interference for your headphone

You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.

QuantumENGINE

Download

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