JBL Tour One - Black - Wireless over-ear noise cancelling headphones - Hero JBL Tour One - Black - Wireless over-ear noise cancelling headphones - Back JBL Tour One - Black - Wireless over-ear noise cancelling headphones - Detailshot 1
JBL Tour One - Black - Wireless over-ear noise cancelling headphones - Hero

JBL Tour One

Take control of your environment and power your productivity with incredible JBL Pro Sound. Boasting a smart, intuitive interface, superior performance, and sleek design, JBL Tour One headphones seamlessly eliminate distractions in real time with True Adaptive Noise Cancelling, so you can focus on your work or immerse yourself in music. Tune in or tune out surrounding noises and voices with Smart Ambient, and make crystal clear calls, even in noisy and windy environments all with the touch of a button. High-res audio certification, supporting frequencies up to 40kHz, ensures an ideal listening experience all day with a whopping 50 hours of maximum playback. Make the most out of the JBL Tour One features with the free App.

Product Specifications

General Specifications

Driver size (mm) 40
Number of Microphones 4

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 95 dBSPL @1kHz
Dynamic frequency response range (Hz) ["10 Hz - 40 kHz (Passive)", "10 Hz ~ 22 kHz (Active)"]
Impedance (ohms) 32

Dimension Specifications

Charging Cable Length (m) 1.2
Charging Cable Length (ft) 3.9
Ear Cup External Height (in) 3.8
Ear Cup External Width (in) 3.1
Ear Cup Internal Height (in) 2.4
Ear Cup Internal Width (in) 1.7
Ear Cup Depth (in) 0.8
Ear Cup External Height (cm) 9.7
Ear Cup External Width (cm) 7.8
Ear Cup Internal Height (cm) 6.2
Ear Cup Internal Width (cm) 4.2
Ear Cup Depth (cm) 2.1
Audio Cable Length (ft) 3.9
Audio Cable Length (m) 1.2

Control Connect Specifications

Bluetooth profiles HFP V1.7, A2DP V1.3, AVRCP V1.6
Bluetooth frequency 2.4 - 2.4835 GHz
Bluetooth transmitted modulation GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power <8 dBm EIRP
Bluetooth version 5.0
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Tour One headphones
  • 1 x Type-C USB charging cable
  • 1 x Audio Cable
  • 1 x Flight Adaptor
  • 1 x Carrying case
  • 1 x Quick Start Guide
  • 1 x Google Assistant set up guide
  • 1 x Amazon Alexa set up guide
  • 1 x Warranty / Warning (W / !)
  • 1 x Safety Sheet (S / i)
JBL Tour One - What's in the Box

FAQs & How-Tos

TalkThru and Ambient Aware Information
With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app
How to manually activate SilentNow Feature
JBL TOUR ONE
Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.


  Manually activating Silent NOW #1.png

JBL TOUR PRO+ TWS
Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

  Manually activating Silent NOW.png
Microphone Placement
Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS
JBL_Live Pro  TWS_Product Image_ XRay with call-out.jpg

Tour Pro+ TWS
JBL_TOUR PRO _Product Image_XRay_Callout.png JBL_TOUR PRO _Product Image_XRay_Callout_2.png

Tour One
JBL_Tour One Enhanced Media_4-mic.png
How can I reset the headphones?
Press volume + and volume - simultaneously for 5 seconds to reset.
The headphone must be ON while doing this.
How to use Google Assistant with your headphones
After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
Trigger Google - #1 FAQ.png
Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: 
https://assistant.google.com/platforms/phones/#headphones

Get your notifications
Double-tap the Action button.

Stop your Google Assistant
Touch the Action button.

Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

 
How to connect your headphones to the Google Assistant for Android devices
If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

  Set up Google Assistant #5.png
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:

Step 2

Set up Google Assistant #2.png

PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Set up Google Assistant #3.png
Set up Google Assistant #4.png
How to connect your headphones to the Amazon Alexa for Android and iOS devices
Visit the App Store and download the ‘Amazon Alexa’ App.

  Set up Amazon Alexa #1.png
  1. Click the Plus(+) button on the top right of the screen.
  2. Then select ‘Add Device‘.
  3. Select headphones from the list and then choose your Headphones from the list of available devices.
  4. Follow the rest of the instructions in the Alexa App to complete the setup.
Can my headphones be connected to two devices simultaneously?
Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 
How to avoid Bluetooth Interference or Interruptions
• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
Smart Audio & Video mode feature
By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.


  Smart audio mode - JBL app.jpg
Trouble accessing the Google Assistant or Amazon Alexa on your Headphone
First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.
How to connect your headphones to the Google Assistant for iOS devices
Visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

  Set up Google Assistant #1.png
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:

Step 2

Set up Google Assistant #2.png

PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
  Set up Google Assistant #3.png
Set up Google Assistant #4.png
SilentNow and My Alarm Feature
The JBL TOUR range helps you create an ideal world where you can entirely focus on your tasks.
With the JBL Tour One and Tour Pro+ TWS, you can get silent moments with SilentNow. Noise Cancelling is activated without Bluetooth, just by pressing a dedicated button on the headphones (or tapping the earbud) or controlling via the My JBL Headphones app. It also helps you save battery time.
Or get help in waking up with My Alarm, which allows sleep and wake times to be set and is controlled ​via the My JBL Headphones app. You can set a sleep and wake timer to gradually lower the volume of the headphones for sleep, switch into SilentNow mode for a specific amount of time and then wake you up at a specified time.

  Sleep now.png Sleep now 2.png Sleep now #3.png
How to switch between voice assistants using the My JBL Headphone app
The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.

Switching between voice assistant #1.png

You can change the default assistant in the ‘My JBL Headphones’ app:
  1. Open the My JBL Headphones app on your device.
  2. Select the headphones you are connected too.
  3. Go to Settings by clicking the symbol in the top right corner.
  4. Select Voice Assistant.
  5. Now you can select your preferred voice assistant.
Switching between voice assistant #2.png

Your headphones may restart after switching Voice Assistant.
Silent Now Information
The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
 
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.
Tour One: Firmware Update V3.3.0
There is a firmware update for the Tour One headphones, release notes below.

What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.
The Noise Cancellation we are using in our JBL TOUR Series
True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.


Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.
How to use Amazon Alexa with your headphones

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