Support Overview / Speakers / Voice Assisted / JBL Link 500
JBL Link 500

JBL Link 500

Voice-activated speaker

Sold from 2017 until now

Getting started with your JBL Link 500

Getting started with your JBL Link 500

Quick Start Guide

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Quick Start Guide & Downloads

Product Specifications

Output power (W)
4 x 15
Chromecast Built-in
Yes
Google Assistant
Yes
Multi-room Support
Yes
Wi-Fi support
Yes
Auto-power off
Yes
Bluetooth
Yes
Voice Assistant integration
Yes
Wireless
Yes

Immersive JBL sound with the Google Assistant

The JBL Link 500 is a voice-activated speaker with Wi-Fi and Bluetooth® enabled that delivers amazing stereo sound with deep bass and clear highs for bigger rooms. It has the Google Assistant built-in. It’s your own personal Google. Always ready to help. You can ask it questions. And tell it to do things. The more you use it, the more useful it gets. Just start with “Ok Google” – a simple voice request triggers your JBL Link 500 to play music, podcasts or radio from services like Google Play Music, Spotify, Pandora and more. To amplify your party, speakers with Chromecast built-in can be grouped together to enjoy the same song in every room.

JBL Link 500 has the Google Assistant built-in. It is your own personal Google. Always ready to help. Discover more at assistant.google.com/discover
Far-field voice recognition allows for easy hands-free operation. Ask questions across the room and the JBL Link 500 will respond. Check out compatible services and more at assistant.google.com/discover
With the free Google Home app on iOS & Android, you can easily setup and manage your JBL Link 500
Lets you instantly stream your favorite music, radio, or podcast from your mobile device to your speakers. Discover more apps at https://www.google.com/chromecast/built-in/apps/#?speakers
Chromecast streams directly from the cloud, so you get the highest sound quality. Enjoy crystal clear sound exactly the way the artist intended.
Easily set up your system and control multi-room playback with the Google Home app. A step by step guide allows you to quickly start streaming your music.
Support both 2.4GHz and 5GHz Wi-Fi connection, resulting in a faster, robust and more stable wireless connection.
Wirelessly stream high-quality sound from your smartphone or tablet.
A 2-way acoustic design equipped with a pair of high performance JBL transducers to fill a bigger room with amazing stereo sound, deep bass and clear highs.

FAQs & How-Tos

35 results
  • Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
  • Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?
    Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.
  • Cannot find your device in Google Home app

    What you need first

    Make sure that these below things are checked before moving further:

    1. You have the most recent version of the Google Home app installed Google Home app
    2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
    3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
    4. The LINK device is located near your router and you are standing next to it. 
    5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
    6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device

      1. On your iOS device Home screen, tap Settings > Bluetooth.

      2. Make sure Bluetooth is On (toggled to the right and green).
      3. Return back to the Google Home app Google Home app.
      4. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    7. If you are using an Android device, then you need to turn on Location services
      1. On your Android device, tap Settings .
      2. Tap Location > Turn on location.
      3. Tap Settings > Apps > Google Home app > Permissions.
      4. Next to "Location",  check the slider is On (toggled to the right and green)
      5. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

    Troubleshooting

    Step 1. Reboot your LINK device

    1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device "OFF". 
    2. Reconnect power cable or turning the device ON for your LINK device. 

    Step 2. Force close and relaunch the Google Home app      

    1. From your Apple IOS device, do the following below:                   
      1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
      2. Select the app you want to close and swipe up towards the top of the screen.         
    2. From your Android device, do the following below:              
      1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
      2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

    Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

    1. Open the Google Home app.
    2. In the top right corner of app home screen, tap Devices.
    3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
    4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

    Last thing to try​

    If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

    1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.

    2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.

    3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
    4. Reboot your Wireless router.           
    5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again.
  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.
  • Does the JBL LINK 10, 20, 300 or 500 have Spotify Connect?
    No, but you can use Chromecast to stream Spotify to any JBL LINK speaker. Google has the option of using your free Spotify account with our JBL LINK speaker.
  • Does the JBL LINK 10, 20, 300 or 500 record all my conversations?
    No, the JBL LINK speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question so Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.
  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?
    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.
  • Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?
    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.
  • How long does JBL LINK 10, 20, 300 or 500 keep my data?
    Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.
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Images & Videos

  • JBL Link 500 - White - Voice-activated speaker - Hero
  • JBL Link 500 - White - Voice-activated speaker - Front
  • JBL Link 500 - White - Voice-activated speaker - Back
  • JBL Link 500 - White - Voice-activated speaker - Detailshot 1

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