What you need to get started with your device

Support Overview / How To / What you need to get started with your device

Getting started with the checklist

A JBL LINK device(s).
Latest version of the Google Home app installed on your mobile device.
Latest version of the Google app (Android only) installed on your mobile device.
A Google Account (you can create one online via Google).
A mobile device with either iOS or Android support.
- Must have iOS 10 or higher
- Must have Android 5.0 and higher
- There is no support for PC set up.
An internet connection from your local ISP (Internet Service Provider).
Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
Always use 5 GHz Wi-Fi for best performance and less interference.
For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.

You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

Applies to:

Category: Getting started

Was this helpful? Thank you for your feedback!

Talk to a product expert
Call us now at: +6566222003

Mon - Fri - 8:00 a.m 5:00 p.m (SGT)

365 days a year

We will respond within one business day.

Email Us

Mon - Fri - 8:00 a.m 5:00 p.m (SGT)

Chat with a support agent via SMS at:
+65 802 831 04

Or chat via Whatsapp at:
+65 808 736 42

Mon - Fri: 8:00 am - 5:00 pm (SGT)