How To

How To

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  • As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

    If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

    cleaning-earstick-tip 
  • Yes, it's 14 hrs with RGB off. You can also find the details on the box.
  • To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:
      Surround-config-7-1

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
    Surround-config-7-1_2

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
    Surround-config-7-1_3

    5. Select 7.1 Surround and click on Next
      Surround-config-7-1_4
    6. Make sure that all boxes are selected, then click Next
      Surround-config-7-1_5
    7. Make sure both boxes are selected, and then click Next
      Surround-config-7-1_6
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
     
    Surround-config-7-1_7
    Enjoy your sound experience #SoundIsSurvival #DareToListen
     
  • The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
  • No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.
  • No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.
  • No. The ear pads are made from a synthetic protein leather.
  • Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.
  • Yes. Our E series headphones are made with synthetic protein leather.
  • Yes. Our E series/Duet headphones are made with synthetic protein leather.
  • There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.
  • UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.

  • BAR 5.0 MULTIBEAM
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  21-04-54-70
    Release Date:  January 29, 2021
    • Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
    • Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
    • Improved LED Display messages.
  • BAR 5.1
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V17.07
    Release Date:  February 26, 2021
    Release Media:  USB
    Filename:  Unify.BIN
    • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
    • Improved LED Display Messages
    ------------------------------------------------------------------------

    Instructions for software upgrade
     
    1. Download the latest software version from JBL.com and bin file: Unify.BIN
    2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
    3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
    4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
    5. To Check Software version: 
    • Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
    • To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure
  • BAR 9.1
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V22.01.31.80
    Release Date:  May 19, 2022
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip
    1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
      1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
    2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
      1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
    3. General software and performance improvements:
      1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
      2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

    Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
    注意:此软件升级不适用于JBL Bar 9.1中国版。

    ------------------------------------------------------------------------
    Version:  V21.23.11.80
    Release Date:  June 8th, 2021
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

    1.    Improve calibration success rate in some cases.
    2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
    3.    Improve LED Display messages.

    Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
    注意:此软件升级不适用于JBL Bar 9.1中国版。

    ------------------------------------------------------------------------
    Version:  V21.13.11.80
    Release Date:  April 8, 2021
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip
    • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
    • Improves Bluetooth connectivity for mobile devices.
    • Improved LED Display Messages.
    • Bug fix to remove detachable speakers battery level checking due to imprecise readings.
    NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

    注意:此软件升级不适用于JBL Bar 9.1中国版。

     
  • The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

    When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.
  • Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

    WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

    Battery issues fall into three categories:

    • Your speaker or headphones run out of power after only a short time.

    • The speaker will not play at all because the battery will not hold a charge.

    • When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

      Here are some things to try that often fix these issues.

    1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

    2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

    3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

    4. Charge the product overnight for at least 8 hours.

    5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

    IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

    If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

  • Please note: this text concerns Lithium-Ion batteries only.
     
    HOW TO CHARGE
    If a charger (power supply) comes with your product, use the original charger.
    If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
    Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
    It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
     
    BATTERY LIFE
    The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
     
    WHAT NOT TO DO
    First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
    There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
    This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
    Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
    Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
     
     
    GENERAL BATTERY INFORMATION
    Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
    This type has high energy density, very low memory effect and low self-discharge.
    You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
    Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
    Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
     
     
  • JBL QuantumSURROUND technology can be used with any type of multi-channel audio content. For example: Netflix content, Blu-ray, and music mixed in 5.1 or 7.1 surround.
  • Three things to know about Bluetooth (BT)… 
     
    1. Pairing:  Pairing is like creating a new contact in your phone’s Contacts list.  You have to do a little bit of work to create the contact, but once you do, connecting with that person in the future is fast and easy. 

    Let’s put this in terms of phones and speakers (or headphones).  Your phone needs to become acquainted with your speaker.  This is called pairing. 

    NOTE: Throughout this article, we will talk about your phone. However, it applies the same to tablets, laptops, computers and any other Bluetooth (BT) source device.
     
    To get this started, you have to put the speaker into pairing mode. You may have to press a few buttons to make this happen.  All speakers work a little differently, but generally speaking, follow these steps…
    1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 

      If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
    2. Go into BT settings on your phone.  Search or scan for available devices.
    3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
    4. Two things have just occurred:
      • Your phone and speaker are now paired.
      • Your phone and speaker are now connected so that you can listen to music.
    NOTE:  Just as you can have many people in your phone’s Contacts list, you can have many speakers and headphones in your phone’s paired devices list. 
     
    2. Connecting:  Once you have paired, your phone remembers your speaker, and your speaker remembers your phone. However, the two must connect to play music through the speaker.
    Automatic Re-connection:  Let’s say your speaker is at home in the living room, and you leave for the day. When you come home and are within range of the speaker, your phone will automatically re-connect to it (assuming it is turned on).  You can press play on your phone, and the music will play though your speaker.  Of course, if your speaker is off, you will need to turn it on first. NOTE:  Some speakers make a sound when they re-connect. 

    Automatic re-connection does not always happen.
    • Some phones may not work like this.
    • Someone else may have connected to the speaker.
    • Perhaps you connected to a different speaker while outside of your home.
    Manual Re-connection:  If your device does not automatically re-connect, you can re-connect manually…
    • Go into Bluetooth settings on your phone and make sure BT is on.
    • Select your speaker to re-connect and play music.
    Some speakers allow several phones to be connected at the same time.  Others allow only one at a time.  Therefore, if you are unable to re-connect, it could be that some other phone is connected to the speaker.  In this case…
    • Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
    • Then follow the steps above to manually re-connect your phone to the speaker.
    NOTE:  Do NOT Unpair or Forget the speaker in your phone’s BT settings, as this will require you to repeat the Pairing steps above. 
     
    3. Resetting:  This is a drastic step and should only be done if the unit is not operating correctly. Do NOT reset your speaker every time you want to connect.  Resetting erases all pairings to all phones. You would then have to Unpair or Forget this speaker from each and every phone, and start the pairing process all over again. Check your owner’s manual or look for an article with more detailed BT instructions on your specific speaker or headphone model.
  • A new firmware version has been released for the Boombox 2 (Version 0.4.4.0), below is a list of improvements:
    1. Improvements to Bluetooth connection stability.
    2. Support for PartyBoost under aux-in connection.
    3. Improvements for switching between PartyBoost and Stereo mode.
    4. Improvements to firmware update stability with iOS.
    5. Improvements to the stability of switching music between aux-in and Bluetooth connection.

    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable app from the Google Play/App Store, or simply update the app if you have already downloaded it.
    2. Connect your Boombox 2 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Boombox 2 to appear.
    4. On the Boombox 2 screen, select settings (gear cog symbol).
    5. Proceed with installing the firmware update.
  • To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.
  • No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.
  • Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.
  • Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.
  • While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.
  • No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
  • No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.
  • No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
  • Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.
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