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JBL Live Free NC+ TWS

Take on the world, with style. JBL Live Free NC+ TWS earbuds deliver JBL Signature Sound with supreme comfort. Stay in the groove all day long without noise or any distractions thanks to Active Noise Cancelling, while TalkThru and Ambient Aware keep you in touch with your friends and surroundings. Up to 21 hours of battery life and in-case wireless charging gives you seamless, convenient ease of use, and Dual Connect + Sync means you can start listening immediately, with either earphone or both. With your choice of Voice Assistant, perfect calls, and intuitive controls right at your fingertips, you’ll never need to stop the music. Water and sweat proof, the JBL Live Free NC+ TWS won't let you down no matter your activity or the weather conditions. So you can live Free.

Product Specifications

General Specifications

Driver size (mm) 6.8
IP Code IPX7

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 96
Dynamic frequency response range (Hz) 20 Hz – 20 kHz
Impedance (ohms) 16
Number of drivers per ear 1

Dimension Specifications

Charging Case Weight (oz) 1.4
Earpiece Weight (oz) 0.5
Charging Case Weight (g) 40
Earpiece Weight (g) 14

Control Connect Specifications

Bluetooth profiles A2DP V1.3, AVRCP V1.6, HFP V1.7
Bluetooth frequency 2.4 GHz – 2.4835 GHz
Bluetooth transmitted modulation GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power 0 - 10dbm
Bluetooth version 5.1
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Live Free NC+ TWS
  • 1 x Type-C USB charging cable
  • 1 x 3 sizes of ear tips
  • 1 x 2 sizes of gel-sleeves
  • 1 x Charging case
  • 1 x Quick Start Guide / Safety Sheet (S / i)
  • 1 x Warranty / Warning (W / !)
JBL Live Free NC+ TWS - What's in the Box

FAQs & How-Tos

How to Perform a Hardware Reset
To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.* LocationLive 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.
Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 
Voice Assistant Headphone Connection
If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
How to Factory Reset True Wireless Stereo Earbuds
Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults.TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 
Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your deviceAlways get the latest driver version available for your Computer/PC/Laptop.To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
TWS Left & Right Not Pairing Together
The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order. Forget/unpair the headphones on your device.Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.Pair the headphones to your device and see if this resolves the problem.If manual pairing does not fix the problem, forget/unpair the headphones on your device again.Initiate a Product Reset to reset the earbud’s Bluetooth connection. Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices againFollow the Product Reset instructions in your Owner's Manual/Quick Start Guide.Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.Pair the buds to your Source Device.
Cleaning Instructions for Re-establishing Charging
It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.Repeat until the contact points are visibly clean, and charging should work as designed.Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.This procedure can be performed on all TWS earphones and cases.
How to Turn off your TWS Headphones
1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

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