JBL Tune 120TWS - White - True wireless in-ear headphones. - Hero JBL Tune 120TWS - White - True wireless in-ear headphones. - Front JBL Tune 120TWS - White - True wireless in-ear headphones. - Back
JBL Tune 120TWS - White - True wireless in-ear headphones. - Hero
  • JBL Tune 120TWS - White - True wireless in-ear headphones. - Swatch Image
  • JBL Tune 120TWS - Pink - True wireless in-ear headphones. - Swatch Image
  • JBL Tune 120TWS - Black - True wireless in-ear headphones. - Swatch Image
  • JBL Tune 120TWS - Yellow - True wireless in-ear headphones. - Swatch Image
  • JBL Tune 120TWS - Green - True wireless in-ear headphones. - Swatch Image
  • JBL Tune 120TWS - Blue - True wireless in-ear headphones. - Swatch Image

JBL Tune 120TWS

No wires. No hassles. Introducing the completely cord free JBL TUNE 120TWS. They are powerful in sound thanks to a 5.8mm driver featuring JBL Pure Bass sound and colorful in design. The earbuds combined with the elegantly designed portable charging case provide up to 16 hours of unrestrained musical enjoyment. Ergonomically shaped, they also ensure long lasting comfort. Equipped with intuitive and handy controls that are conveniently located on each earpiece, including one click access to Siri and Google Now.

Product Specifications

General Specifications

Driver size (mm) 5.8

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 96
Dynamic frequency response range (Hz) 20Hz – 20kHz
Impedance (ohms) 14
Number of drivers per ear 1

Dimension Specifications

Charging Case Weight (oz) 2.1
Earpiece Weight (oz) 0.5
Charging Case Weight (g) 60.1
Earpiece Weight (g) 13.6

Control Connect Specifications

Bluetooth profiles A2DP 1.3 AVRCP 1.5 HFP 1.6
Bluetooth frequency 2.402 GHz - 2.480 GHz
Bluetooth transmitted modulation GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power 0 - 12dbm
Bluetooth version 5.0
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Tune 120TWS
  • 1 x Charging cable
  • 3 x Sizes of eartips (S, M, L)
  • 1 x Charging Case
  • 1 x Quick Start Guide / Safety Sheet (S/i)
  • 1 x Warranty / Warning (W/!)
JBL Tune 120TWS - What's in the Box

FAQs & How-Tos

Re-establishing Volume Levels/Balance between Earbuds
As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues. 
Is Volume Control Supported?
This headphone does not feature volume control. You must manually control volume from your device.
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 
Voice Assistant Headphone Connection
If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
How to clean your earbuds
                                                                                               Use a clean cotton swab slightly moistened with alcohol to: Remove earwax and dirt from the ear tips on your earbuds.Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.Clean the grooves on the cover and at the bottom of the charging case. After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case. TIP: We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.
aptX Audio Codec Support
This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
Re-establishing Volume Levels/Balance between Earbuds
As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues. 
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 
Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your deviceAlways get the latest driver version available for your Computer/PC/Laptop.To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
How to Factory Reset True Wireless Stereo Headphones
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
Waterproof Information
This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
TWS Left & Right Not Pairing Together
The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order. Forget/unpair the headphones on your device.Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.Pair the headphones to your device and see if this resolves the problem.If manual pairing does not fix the problem, forget/unpair the headphones on your device again.Initiate a Product Reset to reset the earbud’s Bluetooth connection. Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices againFollow the Product Reset instructions in your Owner's Manual/Quick Start Guide.Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.Pair the buds to your Source Device.
Cleaning Instructions for Re-establishing Charging
It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.Repeat until the contact points are visibly clean, and charging should work as designed.Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.This procedure can be performed on all TWS earphones and cases.
How to Turn off your TWS Headphones
1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

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