Portables

  • When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
    JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    More FAQs
  • How do I power on and pair with the Flip 3 SE?
    Press the power button on the Flip 3 SE once to power on the device. When you power on the Flip 3 SE for the first time, it will automatically go into Bluetooth Pairing mode and you should be able to find the Flip 3 SE in the list of available Bluetooth devices on your mobile phone/tablet. Press the Bluetooth button on the Flip 3 SE to enable pairing mode manually
    How do I know when the battery in the Flip 3 SE needs charging?
    The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.
    Can I connect multiple devices to the Flip 3 SE?
    No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
    Does the Flip 3 SE support JBL Connect / JBL Connect+?
    No, the Flip 3 Stealth Edition does not support JBL Connect or Connect+. The Stealth edition can not be paired with other JBL devices.
    More FAQs
  • How to reset: Flip 2, Flip 3, Clip 2
    In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. 
    Now the unit is reset to factory default.
     
    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    Connect Feature Information
    This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
    Do I need to close the USB cap for the speaker to be waterproof?
    Yes, it is needed to close the USB cap completely for waterproof.
    More FAQs
  • TWS Mode Capabilities and Restrictions
    You can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.
    Enabling or disabling Demo mode.

    Demo mode

    1. Press the Play and Boost button at the same time for 5 seconds.
    2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
      1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
    Demo mode
    How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.
    Singing while playing Bluetooth music
    You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!
    More FAQs
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
    Playback Time
    This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 
    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    Connect Feature Information
    This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
    More FAQs
  • When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
    JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
    What is the procedure to reset Xtreme?
    With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.
    More FAQs
  • Not able to connect to JBL Portable app using iOS 14 or higher
    The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
    You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
    There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 
    What is the procedure to reset Xtreme?
    With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.
    Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?
    No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature
    Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?
    JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.
    More FAQs
  • When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    More FAQs
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
    How can I get a software update?
    Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available
    My Soundbar is not found during setup. How do I solve that?
    1. Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
    2. Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
    3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
    4. Temporarily relocate either the BAR or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
    5. Try using a different device with the JBL ONE app installed and connected to your home network.
  • TWS Mode Capabilities and Restrictions
    You can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.
    Enabling or disabling Demo mode.

    Demo mode

    1. Press the Play and Boost button at the same time for 5 seconds.
    2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
      1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
    Demo mode
    How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.
    Singing while playing Bluetooth music
    You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!
    More FAQs
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
  • TWS Mode Capabilities and Restrictions
    You can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.
    Enabling or disabling Demo mode.

    Demo mode

    1. Press the Play and Boost button at the same time for 5 seconds.
    2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
      1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
    Demo mode
    How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.
    Singing while playing Bluetooth music
    You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!
    More FAQs
  • When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
    JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    More FAQs
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
    JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
    More FAQs
  • How can I reset my JBL Tuner to factory default settings?
    To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.
    How to show the current software version
    To show the current firmware version on your JBL TUNER device, go through the following steps.
    1. Turn on the JBL TUNER.
    2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
    3. In the display, you will see a combination of letters and numbers. This is the current software version.
    4. See picture below as illustration.
    Tuner Software

    The new firmware version released is V.0.0.57 (shown in the picture above).
    To get the latest version, ask our customer service for a guide and an upgrade file.

     

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