How to restore factory default settings (factory reset) for your device

How to restore factory default settings (factory reset) for your device

The factory reset button restores your device to the default settings, including network and audio configurations. 

Please use one of the following solutions:
  1.  Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
Or alternatively;
  1. Open your JBL ONE App.
  2. Navigate to the support tile.
  3. Select RESTORE FACTORY SETTINGS. 
Applies to:
Category: Troubleshooting

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a product expert
Call us now at: +632 8 849 9325

Globe: +63 917 849 7697
Smart: +63 998 542 0234

Mon - Fri - 8:00 a.m 5:00 p.m (PHT)

E-mail Us

E-mail Us

365 days a year

We will respond within one business day.

Email Us
Chat with Us

Chat with Us

Mon - Fri - 8:00 a.m 5:00 p.m (PHT)

message

Text or Whatsapp us

Chat with a support agent via SMS at:
+63 922 110 0128

Or chat via Whatsapp at:
+63 998 542 0234

Mon - Fri: 08:00 a.m-05:00 p.m (PHT)