JBL Quantum ONE - Black - USB Wired Over-Ear Professional PC Gaming Headset with Head-Tracking Enhanced QuantumSPHERE 360 - Hero JBL Quantum ONE - Black - USB Wired Over-Ear Professional PC Gaming Headset with Head-Tracking Enhanced QuantumSPHERE 360 - Front JBL Quantum ONE - Black - USB Wired Over-Ear Professional PC Gaming Headset with Head-Tracking Enhanced QuantumSPHERE 360 - Back
JBL Quantum ONE - Black - USB Wired Over-Ear Professional PC Gaming Headset with Head-Tracking Enhanced QuantumSPHERE 360 - Hero

JBL Quantum ONE

Make your game epic. The JBL Quantum ONE wired headset gives you pro-level audio with head-tracking enhanced JBL QuantumSPHERE 360™ spatial surround sound and Active Noise Cancelling tuned for gaming. Designed for precise audio positioning, JBL QuantumSOUND Signature delivers an immersive sound curve through Hi-Res certified 50mm drivers. The voice focus detachable microphone delivers clear multiplayer interactions with noise suppression, mute features and a DISCORD-certified Game-Chat Balance Dial. A lightweight, ergonomic design keeps you comfortable while the PC software, JBL QuantumENGINE allows for powerful customization options and user profiles. The JBL Quantum ONE headset represents the absolute cutting edge in audio for the deepest level of virtual realism on your PC.

Product Specifications

General Specifications

Driver size (mm) 50
Maximum input power (mW) 20

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 95
Dynamic frequency response range (Hz) 20 Hz - 40 kHz
Impedance (ohms) 32
Passive Frequency Response 20 Hz – 40 kHz
Active Frequency Response 20 Hz – 20 kHz

Dimension Specifications

Weight (g) 369
Weight (oz) 13
Charging Cable Length (m) 2.7
Charging Cable Length (ft) 8.9
Ear Cup External Height (in) 4.1
Ear Cup External Width (in) 3.7
Ear Cup Internal Height (in) 2.4
Ear Cup Internal Width (in) 2
Ear Cup Depth (in) 1.1
Ear Cup External Height (cm) 10.5
Ear Cup External Width (cm) 9.3
Ear Cup Internal Height (cm) 6.1
Ear Cup Internal Width (cm) 5
Ear Cup Depth (cm) 2.7
Audio Cable Length (ft) 3.9
Audio Cable Length (m) 1.2
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Quantum ONE headset
  • 1 x 3.5 mm audio cable
  • 1 x Calibration microphone
  • 1 x Detachable boom microphone
  • 1 x Windshield foam for microphone
  • 1 x Type-C to A cable with Game / Chat Balance Dial
  • 1 x Quick Start Guide
  • 1 x Warranty card
  • 1 x Safety Sheet
JBL Quantum ONE - What's in the Box

FAQs & How-Tos

  • How RBG lighting work for console games

    JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

    *NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.

     

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    Recommendations
  • Does JBL Quantum ONE provide mic monitoring (side tone) feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

  • Why do I need to use the calibration microphone included with my JBL Quantum ONE?

    We believe the baseline performance of the QuantumSPHERE technology is cutting edge in terms of localization. The calibration feature improves upon this performance by calibrating the system to your individual anatomy.

  • What platforms can I use with my JBL Quantum ONE headset?

    The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

  • Does the JBL QuantumONE calibration mic calibrate both ears?

    Yes, the calibration is done for both left and right ears

    Category:

    Product information
  • The audio is not centered to my monitor, what should I do?

    If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.

  • What else can I do with the QuantumENGINE?

    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.

  • Why are my headphones shown as “speakers” on Windows?

    The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

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    Product information
  • EQ Settings and Surround Information

    In order to adjust your EQ settings you must follow these instructions:   In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step. QUantum ONE.png
    In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference. Quantum-one_2
  • What is included in the JBL Quantum ONE headset box? 

    The JBL Quantum ONE box includes the headset, detachable microphone, calibration microphone, USB Type A to C cable, 3.5mm cable and game audio chat balance dial.

  • The story behind our Quantum name

    We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements. 

  • Mic Monitoring Support

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • How to switch between Game and Chat balance

    Yes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.

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    Product information
  • How to switch between Active Noise Cancelling and TalkThru

    Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.

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    Product information
  • How do I request or purchase peripheral parts for my JBL Quantum headset?

    Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.

  • 7.1 Surround configuration set up guide

    To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:
      Surround-config-7-1

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
    Surround-config-7-1_2

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
    Surround-config-7-1_3

    5. Select 7.1 Surround and click on Next
      Surround-config-7-1_4
    6. Make sure that all boxes are selected, then click Next
      Surround-config-7-1_5
    7. Make sure both boxes are selected, and then click Next
      Surround-config-7-1_6
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
     
    Surround-config-7-1_7
    Enjoy your sound experience #SoundIsSurvival #DareToListen
     

    Category:

    Troubleshooting
  • Why can't I hear my teammates?

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Chat, right-click, and select "Set as Default Commuication Device". Check your headset's game audio chat balance dial, and ensure that the balance is correct. Check the JBL Quantum ONE Chat device and make sure it is not muted or turned all the way down.

  • Purchase parts for Quantum headphones

    Replacement parts are available from authorized dealers and Service Centers. Please contact our JBL customer service department for more information and contact details.

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    Product information
  • Which products are supported by the JBL QuantumENGINE software?

    JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE

  • Physical damage on headphones

    If your JBL Quantum headphone is under warranty, you can visit our Support Site at

    https://support.jbl.com/us/en/

    Category:

    Product information
  • The volume level on my headphones is very quiet

    If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.
  • Why can't I hear game or music audio?

    Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.

  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
    FLIP DOWN.png


    How to check your PC settings for the correct recording device
    1. Go to Control Panel
    Control panel.png
    2. Select Hardware and Sound
    Step 2.PNG
    3. Click on Sound
    Step 3.PNG
    3 Select  Recording
    Recording tap.jpg

    4. Make sure to select the proper recording device.

    1. Right-click on it Quantum headset.

      Set default communication device.jpg
    2. Now select "Set Default Device" or Select "Default Communication Device"

      Set default communication device 2.jpg

    5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
    Properties.jpg

    6. Choose Levels.
    Levels 1.jpg

    7. Adjust accordingly.
    Levels 2.jpg  

    Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
    Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
    Volume issue Q800 - Part3.png

    If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
    Volume issue Q800 - Part4.png

    Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
    Volume issue Q800 - Part5.png

    Category:

    Troubleshooting
  • What can you do with JBL QuantumENGINE software?

    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.

    Category:

    Product information
  • How to clean your Quantum headphone

    You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.

    Category:

    Recommendations
  • Does JBL Quantum ONE provide surround sound?

    The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com

  • Does my JBL Quantum ONE headset provide game and chat audio balance?

    Yes, you can adjust game and chat audio balance by rotating the puck clockwise and anti clockwise. When rotating the puck, you will feel a notch in the puck that indicates 50 game and 50 chat.

  • Quantum Engine: Software Update Release Notes

    QUANTUM ENGINE 

    Software Update Release Notes 

    Version 1.6.0.1053
    Release Date: 1/21/21

     

    1. Welcome feature has been implemented.

    2. Surround Modes feature has been implemented.

    3. ANC/TT toggle has been implemented.

    4. The sidetone has been turned off by default for all models to avoid confusion.

    5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.

    6. Quantum 300 Mic Gain has been improved.

    7. Quantum 800 FW update reliability has been improved.

    8. Minor Bugs Fixed 

     


     

    Category:

    Product information
  • JBL Quantum ONE and Quantum TWS: How do I clean my headset?

    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

  • What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

    JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 

    JBL QuantumSPHERE 360 is only available with the JBL QuantumONE gaming headset.
     

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