Voice Assisted
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Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback!When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?If the network does not appear, you can manually type in the network name (SSID) and password to connect.
Was this helpful? Thank you for your feedback!I am trying to use Chromecast, but it is not working after the setup.To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.
You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.Was this helpful? Thank you for your feedback! -
Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback!When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?If the network does not appear, you can manually type in the network name (SSID) and password to connect.
Was this helpful? Thank you for your feedback!I am trying to use Chromecast, but it is not working after the setup.To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.
You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.Was this helpful? Thank you for your feedback! -
I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback!When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?If the network does not appear, you can manually type in the network name (SSID) and password to connect.
Was this helpful? Thank you for your feedback!How to connect a Bluetooth mobile device1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.Was this helpful? Thank you for your feedback!When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
Was this helpful? Thank you for your feedback! -
Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.Was this helpful? Thank you for your feedback!How long does JBL LINK 10, 20, 300 or 500 keep my data?Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!How to use Google Assistant with a smart speakerThis video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products
Was this helpful? Thank you for your feedback! -
Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.Was this helpful? Thank you for your feedback!How long does JBL LINK 10, 20, 300 or 500 keep my data?Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!How to use Google Assistant with a smart speakerThis video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products
Was this helpful? Thank you for your feedback! -
Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.Was this helpful? Thank you for your feedback!How long does JBL LINK 10, 20, 300 or 500 keep my data?Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!How to use Google Assistant with a smart speakerThis video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products
Was this helpful? Thank you for your feedback! -
Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.Was this helpful? Thank you for your feedback!How long does JBL LINK 10, 20, 300 or 500 keep my data?Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.Was this helpful? Thank you for your feedback!What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.Was this helpful? Thank you for your feedback!How to use Google Assistant with a smart speakerThis video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products
Was this helpful? Thank you for your feedback! -
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Further Support
Gaming Support
Need help with your JBL Quantum? Check out the Quantum support page!
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Monday - Friday: 09.00-18.00
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