Portables
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When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback!What does the Auto-Off function in the Music streaming App menu do?It is a feature that allows you to set a timer to turn off the device automatically.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.Was this helpful? Thank you for your feedback!How do I rename my device?(1) Select the JBL speaker/soundbar you want to rename
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVEWas this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Pulse 5 - Factory ResetPress and hold the Light Show & Bluetooth buttons together for > 2 seconds.
Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Pulse 5 - Factory ResetPress and hold the Light Show & Bluetooth buttons together for > 2 seconds.
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Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
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PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
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Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Connect Feature InformationThis product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback! -
PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback! -
Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Factory Reset InformationFirst, remove the speaker from your source device's Bluetooth settings.
Power on the speaker, then press and hold the Volume + button and Bluetooth button together for 3-5 seconds until the speaker turns off.
Once turned off, the speaker has been reset to the factory default settings.Was this helpful? Thank you for your feedback!What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.
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Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!Singing while playing Bluetooth musicYou can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!Was this helpful? Thank you for your feedback!How to create a Bluetooth connection with your mobile deviceBluetooth Pairing
- Press the
button on the Partybox to start the pairing process.
- Grab your
device.
- Go to settings --> Bluetooth --> Enable Bluetooth -->
- Find the Partybox speaker you want to establish a Bluetooth connection to.
- You now have a successful connection and can stream your favorite music.
- NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
- To stop Bluetooth broadcasting then insert a USB device.
Was this helpful? Thank you for your feedback!Wireless Microphone InformationThe JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (available on the Partybox 310 & 710). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.
*This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.
* Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).PartyBox Model Mic Arrangement Ports Used MAX Encore 2 Wireless (pre-paired) N/A - Wireless (pre-paired, no Wired Microphone port) 2 100/110/Encore Essential 1 Wired OR 2 Wireless (dongle) Mic Port 2 200 1 Wired OR 2 Wireless (dongle) Mic Port 2 300 1 Wired OR 2 Wireless (dongle) Mic Port 2 310/310 MC*/710 1 Wired AND 2 Wireless (dongle) Mic Port AND Mic/Guitar Port 3 1000 1 Wired OR 2 Wireless (dongle) Mic Port 2 On The Go 1 Wired AND 1 Wireless (pre-paired)
OR
2 Wireless (dongle)Mic Port AND N/A - Wireless (pre-paired)
OR
Mic Port (pre-paired microphone will not work simultaneously when dongle used)2
OR
2Was this helpful? Thank you for your feedback! -
How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!Tuner XL - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER XLWas this helpful? Thank you for your feedback! -
How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!Tuner 2 - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER 2
If you have any questions regarding the update or installation, please do not hesitate to contact us.
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Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback! -
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PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback! -
Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!How to restore your speaker to factory default settingsIf you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.
How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
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PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback! -
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Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to find the software versionFinding the software version
- Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
- A voice will start prompting numbers which indicates the current software version.
Was this helpful? Thank you for your feedback! -
PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback! -
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PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback! -
Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to find the software versionFinding the software version
- Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
- A voice will start prompting numbers which indicates the current software version.
Was this helpful? Thank you for your feedback!Singing while playing Bluetooth musicYou can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!Was this helpful? Thank you for your feedback! -
Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to find the software versionFinding the software version
- Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
- A voice will start prompting numbers which indicates the current software version.
Was this helpful? Thank you for your feedback! -
Display Timeout and Standby TimesThe display will timeout and switch off automatically after 30 seconds if no buttons are pressed to preserve battery life, but pressing any button will wake the display again. It is not possible to change or switch off the automatic display timeout.
The speaker itself will turn off automatically after 15 minutes inactive, if no music is playing on any mode or button are pressed (not possible to change).Was this helpful? Thank you for your feedback!How can I reset my JBL Tuner to factory default settings?To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.Was this helpful? Thank you for your feedback!How to show the current software versionTo show the current firmware version on your JBL TUNER device, go through the following steps.- Turn on the JBL TUNER.
- Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
- In the display, you will see a combination of letters and numbers. This is the current software version.
- See picture below as illustration.
The new firmware version released is V.0.0.57 (shown in the picture above).
To get the latest version, ask our customer service for a guide and an upgrade file.
Was this helpful? Thank you for your feedback! -
PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback! -
Can you receive phone calls on the Clip 3?Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferencesWas this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.Was this helpful? Thank you for your feedback!How many hours of audio playback can you receive on a full charge on the Clip 3?You should receive up 10 hours of audio playback. (varies by volume level and audio content)Was this helpful? Thank you for your feedback!
-
Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!How do I power on and pair the GO 2?Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.Was this helpful? Thank you for your feedback! -
Further Support
Gaming Support
Need help with your JBL Quantum? Check out the Quantum support page!
Go to Quantum Support!Can’t find what you’re looking for?
Chat with us
Monday - Friday: 09.00-18.00
Saturday - Sunday: 10:00-16:00