Bluetooth / Wireless
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How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback!What does the Auto-Off function in the Music streaming App menu do?It is a feature that allows you to set a timer to turn off the device automatically.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.Was this helpful? Thank you for your feedback! -
When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback!What does the Auto-Off function in the Music streaming App menu do?It is a feature that allows you to set a timer to turn off the device automatically.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.Was this helpful? Thank you for your feedback!How do I rename my device?(1) Select the JBL speaker/soundbar you want to rename
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVEWas this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Connect Feature InformationThis product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback! -
Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Factory Reset InformationFirst, remove the speaker from your source device's Bluetooth settings.
Power on the speaker, then press and hold the Volume + button and Bluetooth button together for 3-5 seconds until the speaker turns off.
Once turned off, the speaker has been reset to the factory default settings.Was this helpful? Thank you for your feedback! -
When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Pulse 5 - Factory ResetPress and hold the Light Show & Bluetooth buttons together for > 2 seconds.
Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Pulse 5 - Factory ResetPress and hold the Light Show & Bluetooth buttons together for > 2 seconds.
Was this helpful? Thank you for your feedback! -
PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback! -
How to Reset
Resetting the Partybox to Factory Settings
- Press and hold "Play" and "Light" buttons for > 10 seconds.
- The Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Is this Partybox Supported by the JBL Partybox App?This model is supported by the JBL Partybox App.
Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:
SETTINGS: OTA update | Firmware Version | Quick Start Guide
REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off
LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode
GET LOUD: Connect in TWS, switch Stereo channels and enable Party ModeWas this helpful? Thank you for your feedback!PartyBox TWS InformationIt is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.
PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).
PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.
Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.Was this helpful? Thank you for your feedback! -
Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback! -
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How to Reset
Resetting the Partybox to Factory Settings
- Press and hold "Play" and "Light" buttons for > 10 seconds.
- The Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Is this Partybox Supported by the JBL Partybox App?This model is supported by the JBL Partybox App.
Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:
SETTINGS: OTA update | Firmware Version | Quick Start Guide
REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off
LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode
GET LOUD: Connect in TWS, switch Stereo channels and enable Party ModeWas this helpful? Thank you for your feedback!PartyBox TWS InformationIt is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.
PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).
PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.
Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.Was this helpful? Thank you for your feedback! -
Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Factory Reset InformationFirst, remove the speaker from your source device's Bluetooth settings.
Power on the speaker, then press and hold the Volume + button and Bluetooth button together for 3-5 seconds until the speaker turns off.
Once turned off, the speaker has been reset to the factory default settings.Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback! -
Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback! -
PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback! -
Functionality of Bass/Treble/Echo ButtonsThe Bass, Treble and Echo buttons on the control panel on top of the Partybox only applies these EQs/effect to the Microphone inputs on the rear of the speaker - for Karaoke use. The EQs and Echo effect cannot be applied to other sources or inputs such as Bluetooth, Aux or USB.
If more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone inputs).Was this helpful? Thank you for your feedback!How to ResetResetting the Partybox to Factory Settings
- Press and hold "Play" and "Light" buttons for > 10 seconds.
- The Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Wireless Microphone InformationThe JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (available on the Partybox 310 & 710). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.
*This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.
* Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).PartyBox Model Mic Arrangement Ports Used MAX Encore 2 Wireless (pre-paired) N/A - Wireless (pre-paired, no Wired Microphone port) 2 100/110/Encore Essential 1 Wired OR 2 Wireless (dongle) Mic Port 2 200 1 Wired OR 2 Wireless (dongle) Mic Port 2 300 1 Wired OR 2 Wireless (dongle) Mic Port 2 310/310 MC*/710 1 Wired AND 2 Wireless (dongle) Mic Port AND Mic/Guitar Port 3 1000 1 Wired OR 2 Wireless (dongle) Mic Port 2 On The Go 1 Wired AND 1 Wireless (pre-paired)
OR
2 Wireless (dongle)Mic Port AND N/A - Wireless (pre-paired)
OR
Mic Port (pre-paired microphone will not work simultaneously when dongle used)2
OR
2Was this helpful? Thank you for your feedback!TWS Mode Capabilities and RestrictionsYou can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.Was this helpful? Thank you for your feedback! -
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PARTYBOX 110: Software Update Release NotesPARTYBOX 110
Software Update Release Notes
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Version: 1.35.0
Release Date: September 19, 2022
Release Media: OTA (over the air) Automatic Upgrade
What's NewAdded the device analytics function. Now users can share data regarding how they are using the product.Was this helpful? Thank you for your feedback!How to ResetResetting the Partybox to Factory Settings
- Press and hold "Play" and "Light" buttons for > 10 seconds.
- The Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Wireless Microphone InformationThe JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (available on the Partybox 310 & 710). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.
*This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.
* Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).PartyBox Model Mic Arrangement Ports Used MAX Encore 2 Wireless (pre-paired) N/A - Wireless (pre-paired, no Wired Microphone port) 2 100/110/Encore Essential 1 Wired OR 2 Wireless (dongle) Mic Port 2 200 1 Wired OR 2 Wireless (dongle) Mic Port 2 300 1 Wired OR 2 Wireless (dongle) Mic Port 2 310/310 MC*/710 1 Wired AND 2 Wireless (dongle) Mic Port AND Mic/Guitar Port 3 1000 1 Wired OR 2 Wireless (dongle) Mic Port 2 On The Go 1 Wired AND 1 Wireless (pre-paired)
OR
2 Wireless (dongle)Mic Port AND N/A - Wireless (pre-paired)
OR
Mic Port (pre-paired microphone will not work simultaneously when dongle used)2
OR
2Was this helpful? Thank you for your feedback!TWS Mode Capabilities and RestrictionsYou can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.Was this helpful? Thank you for your feedback! -
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Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Connect Feature InformationThis product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback! -
How it works when docked and connected to the harness, when undocked & portableWhen docked and connected to the harness, the BASSPRO GO can be used as a powered subwoofer or a full-range car audio speaker. It receives it’s audio source from the head unit via the wiring harness and it’s power from the car battery. Bluetooth is not active.
When undocked/portable and removed from the harness, it can no longer be used as a powered sub. It is strictly a full-range portable Bluetooth speaker system. It receives it’s audio source from the Bluetooth input only, and receives it’s power from the internal battery.
Was this helpful? Thank you for your feedback!BASSPRO GO: Installation, wiring, menu, gain and switching configurationsInstallation of a powered subwoofer/speaker in an automobile requires specific knowledge and experience. If you’ve read the manual and do not feel comfortable performing the installation and setup yourself, we recommend that installation be carried out at a specialized center by a professional.
Was this helpful? Thank you for your feedback!BASSPRO GO: Charging/PowerThe BASSPRO GO receives is power ONLY from the harness that is connected to the car battery. When connected to the harness, the car battery will charge the internal battery so that it is ready to be used as a portable the next time you need it.
When removed from the harness, the full-range portable speaker runs on the internal battery. It cannot be charged via either of the USB (A or C) jacks. It will be charged the next time it is connected to the harness in the vehicle.
Was this helpful? Thank you for your feedback!BASSPRO GO: Connect FeatureThe BASSPRO GO uses the original Connect feature. It is not compatible with devices using the Connect+ or PartyBoost feature. You can connect up to two BASSPRO GO speakers to each other using Connect, or you can connect a single BASSPRO GO to other JBL speakers that have the same Connect feature, like the Xtreme, Charge 3, Flip 3, and Pulse 2.
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PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
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Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback!Factory Reset InformationFirst, remove the speaker from your source device's Bluetooth settings.
Power on the speaker, then press and hold the Volume + button and Bluetooth button together for 3-5 seconds until the speaker turns off.
Once turned off, the speaker has been reset to the factory default settings.Was this helpful? Thank you for your feedback!What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.
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Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!JBL Partybox: Rated Power Output and 12V DC Car Charger FunctionalityRated Power Output
Partybox 200:
AC Power 120W
12V (car) 90W (PLEASE NOTE: NO BATTERY)
Partybox 300:
AC Power 120W
DC Power (battery) 90W
12V Power (car) 90W (PLEASE NOTE: DOES NOT CHARGE THE PARTYBOX, ONLY POWERS)
Partybox 310:
AC Power - 240W
DC Power (battery) - 140W
12V Power (car) - 140W (PLEASE NOTE: DOES CHARGE THE PARTYBOX)Was this helpful? Thank you for your feedback!Functionality of Bass/Treble/Echo ButtonsThe Bass, Treble and Echo buttons on the control panel on top of the Partybox only applies these EQs/effect to the Microphone inputs on the rear of the speaker - for Karaoke use. The EQs and Echo effect cannot be applied to other sources or inputs such as Bluetooth, Aux or USB.
If more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone inputs).Was this helpful? Thank you for your feedback! -
Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!Singing while playing Bluetooth musicYou can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!Was this helpful? Thank you for your feedback!How to create a Bluetooth connection with your mobile deviceBluetooth Pairing
- Press the
button on the Partybox to start the pairing process.
- Grab your
device.
- Go to settings --> Bluetooth --> Enable Bluetooth -->
- Find the Partybox speaker you want to establish a Bluetooth connection to.
- You now have a successful connection and can stream your favorite music.
- NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
- To stop Bluetooth broadcasting then insert a USB device.
Was this helpful? Thank you for your feedback!Wireless Microphone InformationThe JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (available on the Partybox 310 & 710). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.
*This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.
* Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).PartyBox Model Mic Arrangement Ports Used MAX Encore 2 Wireless (pre-paired) N/A - Wireless (pre-paired, no Wired Microphone port) 2 100/110/Encore Essential 1 Wired OR 2 Wireless (dongle) Mic Port 2 200 1 Wired OR 2 Wireless (dongle) Mic Port 2 300 1 Wired OR 2 Wireless (dongle) Mic Port 2 310/310 MC*/710 1 Wired AND 2 Wireless (dongle) Mic Port AND Mic/Guitar Port 3 1000 1 Wired OR 2 Wireless (dongle) Mic Port 2 On The Go 1 Wired AND 1 Wireless (pre-paired)
OR
2 Wireless (dongle)Mic Port AND N/A - Wireless (pre-paired)
OR
Mic Port (pre-paired microphone will not work simultaneously when dongle used)2
OR
2Was this helpful? Thank you for your feedback! -
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How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!Tuner XL - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER XLWas this helpful? Thank you for your feedback! -
How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!Tuner 2 - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER 2
If you have any questions regarding the update or installation, please do not hesitate to contact us.
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Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback! -
Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!How to restore your speaker to factory default settingsIf you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.
How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings.Was this helpful? Thank you for your feedback! -
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PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Issues with the JBL Portable App and your Android deviceThere might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.Was this helpful? Thank you for your feedback!
Further Support
Gaming Support
Need help with your JBL Quantum? Check out the Quantum support page!
Go to Quantum Support!Can’t find what you’re looking for?
Chat with us
Monday - Friday: 09.00-18.00
Saturday - Sunday: 10:00-16:00