My product is not found during setup. How do I solve that?
My product is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
- Ensure it is plugged into power and the power LED is illuminated.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Applies to:
- JBL Authentics 300
- JBL Bar 1300MK2
- JBL Bar 1000MK2
- JBL Bar 800MK2
- JBL Bar 700MK2
- JBL Bar 500MK2
- JBL Bar 300MK2
- JBL BAR 500
- JBL BAR 300
- JBL BAR 700
- JBL BAR 800
- JBL BAR 1000
- JBL BAR 1300
- JBL Authentics 500
- JBL BAR 1300X
- JBL PartyBox Ultimate
- JBL Boombox 3 Wi-Fi
- JBL Charge 5 Wi-Fi
- JBL Authentics 200
- JBL Bar 1300XMK2
Category:
Troubleshooting
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