My product is not found during setup. How do I solve that?

Support Overview / How To / My product is not found during setup. How do I solve that?

Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
Ensure it is plugged into power and the power LED is illuminated.
Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
Try using a different device with the JBL ONE app installed and connected to your home network.

Applies to: