Gaming
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Does JBL Quantum TWS and JBL Quantum TWS Air support the JBL Headphones app?Yes, the JBL Quantum TWS and JBL Quantum TWS air earbuds are compatible with the JBL Headphones app. It'll allow you to control EQ, ANC (only JBL Quantum TWS) and Smart Ambient feature, Smart Audio & Gaming etc. for better experiences with your headset just like other JBL lifestyle products.Was this helpful? Thank you for your feedback!What platforms can I use with my JBL Quantum TWS and JBL Quantum TWS Air?
The JBL Quantum TWS an JBL Quantum TWS Air supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo SwitchTM, TV and iPads and AndroidTM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStationTM model).
Was this helpful? Thank you for your feedback!How do you reset the Quantum headset?To reset a Quantum headset, you need to connect the product to your computer and open the QuantumEngine.
When you have the QuantumEngine open, go to the "System Software" tap and press "Restore Factory Settings".
Only products that are compatible with the QuantumEngine can be reset this way.
Was this helpful? Thank you for your feedback!JBL Quantum ENGINE for macOSJBL Quantum Headphones Upgrade tool redefines your headphones experience. Through your macOS device, you can now conveniently upgrade the headset.
Download from macOS app store: https://apps.apple.com/us/app/jbl-quantumengine/id1645040444
Supported models are:- JBL Quantum 610
- JBL Quantum 810
- JBL Quantum 910
- JBL Quantum 910P
- JBL Quantum 910X
- JBL Quantum TWS
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How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru and Ambient Aware) and off?Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!Will the head tracking function (JBL QuantumSPATIAL 360) work when connected to a PC/PlayStation/Xbox without the JBL Quantum Engine installed?
When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.
Was this helpful? Thank you for your feedback!How do I clean my JBL Quantum 910 Wireless headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.Was this helpful? Thank you for your feedback!Will the head tracking feature work when connected via Bluetooth for the JBL Quantum 910P/X?The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.
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How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru and Ambient Aware) and off?Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!Will the head tracking function (JBL QuantumSPATIAL 360) work when connected to a PC/PlayStation/Xbox without the JBL Quantum Engine installed?
When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.
Was this helpful? Thank you for your feedback!How do I clean my JBL Quantum 910 Wireless headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.Was this helpful? Thank you for your feedback!Will the head tracking feature work when connected via Bluetooth for the JBL Quantum 910P/X?The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.
Was this helpful? Thank you for your feedback! -
JBL Quantum ONE and Quantum TWS: How do I clean my headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.Was this helpful? Thank you for your feedback!
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JBL Quantum ONE and Quantum TWS: How do I clean my headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.Was this helpful? Thank you for your feedback!
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How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru and Ambient Aware) and off?Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!QUANTUM ENGINE: Software Update Release NotesQUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1511
Release Date: September 19, 2022
Release Media: Website & Quantum ENGINE
What’s New- Improved firmware stability upgrading process flow for the QUANTUM 910.
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QUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1510
Release Date: August 24, 2022
Release Media: Website & Quantum ENGINE
What’s New- Added support for the new QUANTUM 910 Wireless Headphones
- Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
Was this helpful? Thank you for your feedback!Does JBL Quantum 910 Wireless provide mic monitoring (side tone) feature?Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.Was this helpful? Thank you for your feedback!What platforms can I use with my JBL Quantum 910 Wireless?The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.Was this helpful? Thank you for your feedback! -
How can I increase the playtime when connected to the USB wireless dongle?If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.Was this helpful? Thank you for your feedback!Why can't I hear game or music audio?Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.Was this helpful? Thank you for your feedback!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.Was this helpful? Thank you for your feedback!
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JBL Quantum ONE and Quantum TWS: How do I clean my headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.Was this helpful? Thank you for your feedback!
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JBL Quantum ONE and Quantum TWS: How do I clean my headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.Was this helpful? Thank you for your feedback!
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Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.Was this helpful? Thank you for your feedback!No sound when playing or listening to musicMake sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
Was this helpful? Thank you for your feedback!JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior ExplainedThe single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off. It behaves slightly different than you might expect. Here is a description of how to accomplish each task.
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
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Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!QUANTUM ENGINE: Software Update Release NotesQUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1511
Release Date: September 19, 2022
Release Media: Website & Quantum ENGINE
What’s New- Improved firmware stability upgrading process flow for the QUANTUM 910.
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QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version: V1.11.0.1510
Release Date: August 24, 2022
Release Media: Website & Quantum ENGINE
What’s New- Added support for the new QUANTUM 910 Wireless Headphones
- Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
Was this helpful? Thank you for your feedback!Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
Was this helpful? Thank you for your feedback!How do you reset the Quantum headset?To reset a Quantum headset, you need to connect the product to your computer and open the QuantumEngine.
When you have the QuantumEngine open, go to the "System Software" tap and press "Restore Factory Settings".
Only products that are compatible with the QuantumEngine can be reset this way.
Was this helpful? Thank you for your feedback! -
Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!Platform CompatibilityThe JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:
- PC
- PlayStation
- Mac
- Nintendo Switch.
Was this helpful? Thank you for your feedback!Charge and play at the same time!Yes, you can use the headset while charging!Was this helpful? Thank you for your feedback!Using the USB ConnectionThe USB port is only for charging the JBL Quantum 350 Wireless.
Connect the dongle to use the 2.4GHz wireless connection.Was this helpful? Thank you for your feedback! -
What is the length of the cable?
The length from the Aux connector to the bottom of the button panel (cable only, excluding the connector and button panel) is approximately 90 cm.
The length of the cable that goes from the top of the button panel to the bottom of each earbud (cable only, excluding the earbuds and button panel) is approximately 29 cm.
The length of the earbuds are approximately 2 cm.
The length of the button panel is approximately 6.5 cm.
The overall total length is approximately = 127.5 cm.
Was this helpful? Thank you for your feedback!PlayStation InformationThe compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.Was this helpful? Thank you for your feedback!Xbox InformationAll JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.
Please note: JBL QuantumENGINE is only available on PC.
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QUANTUM DUO: Software Update Release NotesQUANTUM DUO
Software Update Release Notes
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Version: V46
Release Date: August 31, 2022
Release Media: USB
Filename: JBL Quantum Duo SW release V46.zip
What's New- We have improved the volume synchronization between the Quantum DUO and Windows OS, which give the user a better sound experience
NOTE: Instructions to perform the software update via USB are included in the zip file.
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QUANTUM DUO
Software Update Release Notes
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Version: V44
Release Date: December 15, 2021
Release Media: USB
Filename: JBL Quantum Duo SW release V44.zip
What's New- Allow user to disable the auto standby feature via long pressing lighting pattern and right color selection button for >10 seconds
- General Software Improvements
NOTE: Instructions to perform the software update via USB are included in the zip file.Was this helpful? Thank you for your feedback!QUANTUM ENGINE: Software Update Release NotesQUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version: V1.11.0.1511
Release Date: September 19, 2022
Release Media: Website & Quantum ENGINE
What’s New- Improved firmware stability upgrading process flow for the QUANTUM 910.
------------------------------------------------------------------------
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QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version: V1.11.0.1510
Release Date: August 24, 2022
Release Media: Website & Quantum ENGINE
What’s New- Added support for the new QUANTUM 910 Wireless Headphones
- Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
Was this helpful? Thank you for your feedback!How to Prevent Auto Power Off on PCIf you are experiencing issues with the speakers turning off automatically while in use, try the following to resolve the issue (PC only):- Enter 'Device Manger' in the Windows search bar (the magnifying glass icon at the bottom left of the taskbar in Windows 10), it should now appear in the search results under Control Panel.
- In the Device Manger list, navigate to your Universal Serial Bus Controllers, then select the 'USB Root Hub' device, right click it and select Properties.
- In the 'USB Root Hub' Properties select 'Power Management' from the options at the top, now turn off the setting 'Allow the computer to turn off this device to save power'.
Was this helpful? Thank you for your feedback!USB connection with Quantum Duo and headphonesPlease avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.Was this helpful? Thank you for your feedback! -
Does this headphone support JBL QuantumSURROUND?The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE.Was this helpful? Thank you for your feedback!No sound in my Quantum headphonesEnsure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.Was this helpful? Thank you for your feedback!PlayStation InformationThe compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.Was this helpful? Thank you for your feedback!Game-Chat Balance SupportFor JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.
For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.Was this helpful? Thank you for your feedback! -
No sound in my Quantum headphonesMake sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.Was this helpful? Thank you for your feedback!Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.Was this helpful? Thank you for your feedback!Platforms we support
The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
Was this helpful? Thank you for your feedback!PlayStation InformationThe compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.Was this helpful? Thank you for your feedback! -
Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.Was this helpful? Thank you for your feedback!Microphone Sound or Distortion IssuesMake sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.Was this helpful? Thank you for your feedback!PlayStation InformationThe compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.Was this helpful? Thank you for your feedback! -
Noise Cancelling feature not working while playing on PS4If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0.Was this helpful? Thank you for your feedback!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.Was this helpful? Thank you for your feedback!No sound when playing or listening to musicMake sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
Was this helpful? Thank you for your feedback! -
Why can't I hear game or music audio?Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.Was this helpful? Thank you for your feedback!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head.
Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you.Was this helpful? Thank you for your feedback! -
Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!How to set up your microphoneEnsure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
Check that the PC is using the correct recording device.
1. Go to Control Panel
2. Select Sound
3 Select Recording
4. Make sure to select the proper recording device.- Right-click on it Quantum headset.
- Now select "Set Default Device" or "Select Default Communication Device"
6. Go to Properties
7. Chose Levels and adjust accordinglyWas this helpful? Thank you for your feedback!Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.Was this helpful? Thank you for your feedback!Microphone Sound or Distortion IssuesMake sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.Was this helpful? Thank you for your feedback! -
Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.Was this helpful? Thank you for your feedback!No sound when playing or listening to musicMake sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
Was this helpful? Thank you for your feedback!14 hours Battery-life without using RGB Lighting featureYes, it's 14 hrs with RGB off. You can also find the details on the box. Was this helpful? Thank you for your feedback!
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