Not able to connect to JBL Portable app using iOS 14 or higher

Not able to connect to JBL Portable app using iOS 14 or higher

The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 
Applies to:

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a product expert
Call us now at: +60 377240321

Mon - Fri - 8:00 a.m 5:00 p.m (MYT)

E-mail Us

E-mail Us

365 days a year

We will respond within one business day.

Email Us
Chat with Us

Chat with Us

Mon - Fri - 8:00 a.m 5:00 p.m (MYT)

message

Text or Whatsapp us

Chat with a support agent via SMS at:
+60 113 011 6117

Or chat via Whatsapp at:
+60 169 317 728

Mon - Fri: 8:00 am - 5:00 pm (MYT)