SoundBars
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How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
-
How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!There is no sound from my soundbar. How do I fix it?Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
Was this helpful? Thank you for your feedback! - Open your Google Home app
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How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth
on your device.
- Enable Location service
on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings
Apps
Google Home
Permissions
Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the
located top right corner.
- In the pop-up menu press "Show MAC address"
Write down the MAC Address.
- Tap the
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.Finding the MAC address after speaker is installed
- Open your Google Home app
.
- Tap on to view your home.
- Find your room
.
- In the top right corner tap Settings icon
.
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback!There is no sound from my soundbar. How do I fix it?Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! - Open your Google Home app
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