How To

지원 개요 / How To

How To

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  • Firmware Information - JBL Firmware Update App

    If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:     https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    Below you can see step by step images of the update process.

    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

  • Endurance Series Headphones: Switching Devices
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
  • Endurance Series Headphones: Charging
    Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.
  • Do the Flip 4 and Charge 3 float in water?
    No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.
  • Does the Quantum headphone support the Mic monitoring feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
  • Does the JR 300 have a microphone?
    No. The JR 300 is a standard plug and play headphone with no microphone or track features.
  • Cleaning Instructions for Re-establishing Charging
    It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
    needed-tools.png
    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
    cleaning-earbud-contact-points.png
    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
    cleaning-charging-case.png
    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all TWS earphones and cases.
  • Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?
    No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature
  • Can I use the soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the soundbar.
    Through the App, you can personalize the soundbar's performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
  • Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
  • Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
  • Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
  • AirPlay가 사운드바에서 음악을 스트리밍하지 않는 경우 어떻게 해결합니까?
    AirPlay로 음악을 스트리밍할 수 없는 경우 JBL One 앱을 사용하십시오. 
    (1) 설정으로 이동합니다.
    (2) 제3자 서비스를 선택합니다.
    (3) Airplay 타일을 선택합니다.
    (4) Reset AirPlay(AirPlay 초기화)를 선택합니다.
  • 7.1 Surround configuration set up guide
    To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:
      Surround-config-7-1

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
    Surround-config-7-1_2

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
    Surround-config-7-1_3

    5. Select 7.1 Surround and click on Next
      Surround-config-7-1_4
    6. Make sure that all boxes are selected, then click Next
      Surround-config-7-1_5
    7. Make sure both boxes are selected, and then click Next
      Surround-config-7-1_6
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
     
    Surround-config-7-1_7
    Enjoy your sound experience #SoundIsSurvival #DareToListen
     
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