Gaming
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Connect the headset to your PC via the 2.4GHz USB Wireless connection and ensure that you set your Quantum 910 Wireless headset as the default device especially before enabling the JBL QuantumSPATIAL 360 if you haven't installed the QuantumENGINE yet. You can check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device"해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Yes, you can play game either wired or wirelessly while using USB-C charging cable.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!
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How can I increase the playtime when connected to the USB wireless dongle?If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!JBL Quantum ONE and Quantum TWS: How do I clean my headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Why can't your teammates hear you?
Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What platforms can I use with my JBL Quantum TWS?The JBL Quantum TWS supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo SwitchTM, TV and iPads and AndroidTM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStationTM model).
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
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How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior ExplainedThe single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off. It behaves slightly different than you might expect. Here is a description of how to accomplish each task.
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!No sound when playing or listening to musicMake sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!How RBG lighting work for console gamesJBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.
*NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!QUANTUM ENGINE: Software Update Release NotesQUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1511
Release Date: September 19, 2022
Release Media: Website & Quantum ENGINE
What’s New- Improved firmware stability upgrading process flow for the QUANTUM 910.
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QUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1510
Release Date: August 24, 2022
Release Media: Website & Quantum ENGINE
What’s New- Added support for the new QUANTUM 910 Wireless Headphones
- Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Platform CompatibilityThe JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:- PC
- PlayStation
- Mac
- Nintendo Switch.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Quantum Engine: Software Update Release NotesQUANTUM ENGINE
Software Update Release Notes
Version 1.6.0.1053
Release Date: 1/21/21
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Welcome feature has been implemented.
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Surround Modes feature has been implemented.
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ANC/TT toggle has been implemented.
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The sidetone has been turned off by default for all models to avoid confusion.
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QuantumSURROUND/QuantumSPHERE quality & performance have been improved.
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Quantum 300 Mic Gain has been improved.
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Quantum 800 FW update reliability has been improved.
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Minor Bugs Fixed
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
QUANTUM DUO: Software Update Release NotesQUANTUM DUO
Software Update Release Notes
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Version: V46
Release Date: August 31, 2022
Release Media: USB
Filename: JBL Quantum Duo SW release V46.zip
What's New- We have improved the volume synchronization between the Quantum DUO and Windows OS, which give the user a better sound experience
NOTE: Instructions to perform the software update via USB are included in the zip file.
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QUANTUM DUO
Software Update Release Notes
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Version: V44
Release Date: December 15, 2021
Release Media: USB
Filename: JBL Quantum Duo SW release V44.zip
What's New- Allow user to disable the auto standby feature via long pressing lighting pattern and right color selection button for >10 seconds
- General Software Improvements
NOTE: Instructions to perform the software update via USB are included in the zip file.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!How to Prevent Auto Power Off on PCIf you are experiencing issues with the speakers turning off automatically while in use, try the following to resolve the issue (PC only):- Enter 'Device Manger' in the Windows search bar (the magnifying glass icon at the bottom left of the taskbar in Windows 10), it should now appear in the search results under Control Panel.
- In the Device Manger list, navigate to your Universal Serial Bus Controllers, then select the 'USB Root Hub' device, right click it and select Properties.
- In the 'USB Root Hub' Properties select 'Power Management' from the options at the top, now turn off the setting 'Allow the computer to turn off this device to save power'.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Using Quantum DUO with our QuantumENGINE softwareUnfortunately, our JBL Quantum DUO speakers are not supported by our QuantumENGINE PC software.
All configuration is done on the speakers itself, and there is no need or required software to change the RGB lights.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!USB connection with Quantum Duo and headphonesPlease avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
What's in the boxYour JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Xbox InformationAll JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.
Please note: JBL QuantumENGINE is only available on PC.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What is Window Sonic Spatial Surround Sound?Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!No sound in my Quantum headphonesEnsure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What's in the box?
Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Does this headphone support JBL QuantumSURROUND?The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!How to clean your Quantum headphoneYou can clean it by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Microphone Sound or Distortion IssuesMake sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!
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Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!How to set up your microphoneEnsure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
Check that the PC is using the correct recording device.
1. Go to Control Panel
2. Select Sound
3 Select Recording
4. Make sure to select the proper recording device.- Right-click on it Quantum headset.
- Now select "Set Default Device" or "Select Default Communication Device"
6. Go to Properties
7. Chose Levels and adjust accordingly해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Why can't your teammates hear you?Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior ExplainedThe single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off. It behaves slightly different than you might expect. Here is a description of how to accomplish each task.
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다! -
JBL Quantum ONE and Quantum TWS: How do I clean my headset?You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!Can I use the Game-Chat balance dial on my headset with all connections?The Game-Chat balance dial only works when your headset is powered on. Please note that it supports connection with a USB Type A to C cable and a wireless transmitter dongle, but doesn’t support connection through a 3.5mm cable or Bluetooth for mobile games.해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior ExplainedThe single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off. It behaves slightly different than you might expect. Here is a description of how to accomplish each task.
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
해당 내용이 도움이 되었나요? 피드백을 주셔서 감사합니다!
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