블루투스/무선

The True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.  
With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out. 
In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

True Wireless 헤드폰의 충전 문제는 흔히 발생합니다.
때때로 충전이 중단될 수 있습니다. 충전이 아예 시작되지 않거나 이어 버드 한쪽의 전원이 갑자기 켜지고 페어링 절차가 시작되는 경우가 발생할 수 있습니다.

이는 거의 대부분 충전 접촉부의 오염이 원인입니다. 
이러한 접촉부는 취약한데 땀, 피부 유분이나 귀지로 쉽게 오염될 수 있기 때문입니다.
대개 금도금이 되어 있으나, 금도금은 표면 오염을 막지는 못합니다.

충전 문제가 발생하면, 우선 각 이어 버드 양쪽과 충전 케이스의 모든 접촉부를 늘 깨끗하게 해야 합니다.
미세한 구멍까지 닿기는 쉽지 않을 수 있으나, 일반 면봉이나 메이크업용 면봉을 사용하면 됩니다.   끝을 소독용 알코올로 살짝 적신 다음, 각 접촉면에 가볍게 문질러서 닦아냅니다.
접촉부가 깨끗해 보일 때까지 반복하면, 충전이 제대로 작동됩니다.

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.

This headphone is supported by the My JBL Headphones App.

TUNE FLEX
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V3.1.0 (global)
Release Date:  September 14, 2022
Release Media:  OTA (over the air) via JBL Headphone App


What’s New

1. Improved the connectivity between left and right earbud.
2. ANC (active noise cancelling) can be activated more quickly.
3. Optimized the APP user experience for better flow.

True Wireless 헤드폰의 충전 문제는 흔히 발생합니다.
때때로 충전이 중단될 수 있습니다. 충전이 아예 시작되지 않거나 이어 버드 한쪽의 전원이 갑자기 켜지고 페어링 절차가 시작되는 경우가 발생할 수 있습니다.

이는 거의 대부분 충전 접촉부의 오염이 원인입니다. 
이러한 접촉부는 취약한데 땀, 피부 유분이나 귀지로 쉽게 오염될 수 있기 때문입니다.
대개 금도금이 되어 있으나, 금도금은 표면 오염을 막지는 못합니다.

충전 문제가 발생하면, 우선 각 이어 버드 양쪽과 충전 케이스의 모든 접촉부를 늘 깨끗하게 해야 합니다.
미세한 구멍까지 닿기는 쉽지 않을 수 있으나, 일반 면봉이나 메이크업용 면봉을 사용하면 됩니다.   끝을 소독용 알코올로 살짝 적신 다음, 각 접촉면에 가볍게 문질러서 닦아냅니다.
접촉부가 깨끗해 보일 때까지 반복하면, 충전이 제대로 작동됩니다.

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.

This headphone is supported by the My JBL Headphones App.

This unit is fully dust-proof, and can withstand continuous immersion in water (up to 1.5 meters / 4.9ft for 30 minutes). 

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

LIVE FREE 2 TWS
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V6.9.8
Version (iOS):  V5.7.9
Version (Android):  V5.7.9
Release Date:  July 8, 2022
Release Media:  OTA via JBL Headphone App


What’s New

1. Added Microsoft Swift Pairing feature.
2. Fixed a few minor software bugs for better user experience.

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

 

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

 

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

 

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

The JBL TOUR range helps you create an ideal world where you can entirely focus on your tasks.
With the JBL Tour One and Tour Pro+ TWS, you can get silent moments with SilentNow. Noise Cancelling is activated without Bluetooth, just by pressing a dedicated button on the headphones (or tapping the earbud) or controlling via the My JBL Headphones app. It also helps you save battery time.
Or get help in waking up with My Alarm, which allows sleep and wake times to be set and is controlled ​via the My JBL Headphones app. You can set a sleep and wake timer to gradually lower the volume of the headphones for sleep, switch into SilentNow mode for a specific amount of time and then wake you up at a specified time.

 

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
 

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

The JBL TOUR range helps you create an ideal world where you can entirely focus on your tasks.
With the JBL Tour One and Tour Pro+ TWS, you can get silent moments with SilentNow. Noise Cancelling is activated without Bluetooth, just by pressing a dedicated button on the headphones (or tapping the earbud) or controlling via the My JBL Headphones app. It also helps you save battery time.
Or get help in waking up with My Alarm, which allows sleep and wake times to be set and is controlled ​via the My JBL Headphones app. You can set a sleep and wake timer to gradually lower the volume of the headphones for sleep, switch into SilentNow mode for a specific amount of time and then wake you up at a specified time.

 

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

대부분의 경우 컴퓨터/PC/노트북이 블루투스 기기(휴대용 스피커, 헤드폰, 액티브 스피커)에 연결되면서 문제가 발생하며, 이는 컴퓨터/PC/노트북의 블루투스 드라이버(소프트웨어)가 원인입니다.

드라이버(소프트웨어)가 다음과 같은 블루투스 프로토콜을 지원해야, 컴퓨터/PC/노트북에서 음악/소리를 재생할 수 있습니다.

• A2DP(고급 오디오 배포 프로필) 드라이버(사용자의 컴퓨터/PC/노트북에 음악 전송용).

• AVRCP(오디오/동영상 원격 제어 프로필) 드라이버(사용자의 기기에 대한 음악 건너뛰기/앞으로/일시정지/재생 명령 전송용)

반드시 사용자의 컴퓨터/PC/노트북용으로 제공되는 최신 드라이버 버전을 설치합니다.

올바른 드라이버(소프트웨어)를 다운로드하려면, 사용자의 컴퓨터/PC/노트북 제조업체의 웹사이트를 확인합니다. 일반적으로 ‘지원/다운로드’ 섹션에서 맞는 드라이버를 찾을 수 있습니다. 혹은, 해당 업체의 서비스 지원 센터에 연락하기를 권장합니다.

Microsoft/Windows 시스템에서 제공되는 표준 드라이버는 적합하지 않으며 오류 메시지가 표시되거나(PIN 코드를 입력해야 하는 등), 페어링이 작동하지 않습니다.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 

The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.

1. Forget/unpair the headphones on your device.
2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
3. Pair the headphones to your device and see if this resolves the problem.
4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
   • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
   • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
   • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
   • Pair the buds to your Source Device.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.

1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

Visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

 
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:

Step 2

PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.